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  1. #1
    Greetings, as I sit by my nice warm woodstove which we purchased due to our inability to have the repair guys fix our furnace, and our inability to trust them any longer; I am glad that I found you. I'll try to cut to the chase here - we've had repair guys out throughout 2011, say 5-6 times... maybe 9-10 times... They've replaced parts, done this & that, rewired this or that, cleaned my system and my coils, yet still, my problem exists. Last time when they came out it was July, my pump fan no longer spun and the guy came out and flipped a switch, now it spins... Sometimes... But not like it used to (by this I mean that the entire running of the system is DIFFERENT from the way it used to run when all was well). Still however, the problem is not fixed and I have hot/cold air and ridiculously high heating bills so we bought the woodstove. Their last claim was that they needed to pull my coils all the way out and deep clean (weld/unweld & clean). We no longer trust them.

    Once upon a time we had a great system. The pump was awesome and slowly heated the home. Running it at an even temperature, the home was warmed with low cost. That was some time ago... Now ever since the remodel... Life is very different. It started in December of 2010 when a wire from the thermostat was accidentally cut during the remodel. It caused the heater to blow a fuse. Guy came out, replaced the fuse, heater was fixed. One week later, yellow wire from thermostat came undone (during remodel) and when they came to fix it, wires were so taunt that instead, the guy rewired things. Didn't need yellow, had an extra brown. HE went around to the pump, the furnace, the thermostat and rewired things. Told us that the heater would run differently. THIS IS WHERE WE THINK THE PROBLEM IS but they don't agree and they never put it back. They say there is NO DIFFERENCE. But the guy said it would cycle differently Man oh man. We had them out in February to clean the furnace (after the remodel) and they did. Nevertheless, this new problem of the furnace blowing warm AND cold air persisted. They told us, the AC runs while the heater is on. (OH THIS IS NEw...) We paid for some parts to the pump and they supposedly fixed it. NOPE. They came out and did something else -- I think -- and still not fixed. NOW by this time, I seem like the crazy person and they disbelieve me -- they come out for free by this time... (I pay for parts) and I borrowed a digital heat thermometer thingie and I RECORDED the temperatures. NOW they believed me. The heat came out of the vent increasing increasing increasing decreasing decreasing decreasing (so on and so forth) it was a roller coaster. They suggested they might bring out some sort of data thing to find out what was wrong but they never did. They brought out a remote heater thermostat and the first two-three days it was great; but then back to the normal BAD rollercoaster. Finally in July the pump stopped spinning and the guy flipped a switch. HE TOLD US that the problem is with the coils that they need to be deep cleaned. We could no longer trust them. It would cost us approx $$$ for that, so we bought a certified woodstove w/pipe (used) for that price.

    Sometimes we need the heater. We almost always have it set at 66 degrees so the house will maintain that temp if the woodstove goes out. So to get my heater to take us up to 67... IT BLOWS hot/COLD/hot/COLD same story.

    We have the Bryant MODEL FV4ANF005
    R410A is the puron thingie

    I WOULD LOVE TO GET YOUR help/advice so that we can set the next repair men going in the right direction.

    Thanks so much!
    Last edited by jpsmith1cm; 02-20-2012 at 09:43 PM.

  2. #2
    Join Date
    Sep 2008
    Location
    Western PA
    Posts
    25,690
    Have you tried getting a second opinion on this system?

    It honestly sounds to me as if your current contractor is guessing.

  3. #3
    No we never got a second opinion. Once they talked about hooking up some sort of data collecting device; but alas, they never did. At this point I'm starting from scratch so to speak, I will definitely be paying full price for whoever comes out now. We've already put out a lot of money and yet our main problem is still the same problem.

  4. #4
    Join Date
    Jan 2012
    Location
    indy
    Posts
    471
    sounds like somebody is trying to sell you a coil clean job that you already had done. I 100% agree with above you need to get a new company out, I would suggest a smaller local company who wants your furure buisness and not just a quick buck now. Another thing to think about from our view is once something happens to your system you start to notice more things wrong than ever before and sometimes think things are not right and I have seen some stress about their systems operation when in fact it has always done what it does, not saying thats you but with the info you gave It's hard to tell

  5. #5
    Thank you. The thing is, this one tech that came out (and numerous different techs came out), the one who did the rewiring, told us something like the "auxilliary heat" would look like it was on, but that it wouldn't really be on.

    ((I was so mad at that because of the huge increase in cost when the aux heat is on.)) That makes me wonder if that's what's up right now. If I could make a proper guess, (with NO HVAC knowledge - lol), I'd guess that:

    1. He rewired our system horribly wrong. (they totally deny this)
    or 2. When the yellow wire came undone, it hurt something in the system *(it didn't blow a fuse that time but wasn't working).
    or 3. Whatever is supposed to heat when the pump is on -- doesn't heat so it runs on auxilliary heat (the expensive stuff) please note that we have NO indication of that being in progress but we've been so burned by the bill (nearing $400 when in the past it would have easily been like $276 at the highest).

    Let's say I run heat only and want to get my house to be one-two-three degrees warmer. We can expect the heater to run for nearly one hour at times having run hot/cold/hot/cold while trying to get to the desired temperature; however, it might not ever get there.

    Now if I turn on the heater the pump immediately comes on outside. Does it spin? Maybe yes - maybe no (Pacific NW weather temps). Say I'm keeping it at 66. Happily it will soon go off having reached 66 usually. Now if I want to go 67 that's another story. Something NEW & DIFFERENT that happens... Just before it shuts off; I can hear something close in my heater vent. It sounds as if a door of some kind of suction or blowing closes - imagine a quick door suction sound and now the wind stops blowing through the heater in a moment. Didn't used to do this either.



    What would the data thing be called? I would LOVE to be able to ask a repair tech the right questions or ask for the right thing so that we don't continue in this current chaos. One more thought... I feel like these guys have messed our system up so much that it is totally out of kilter. How would we be able to find anyone to get it back to what it used to be since it has been rewired?
    Last edited by jpsmith1cm; 02-20-2012 at 10:28 PM. Reason: Realized he was talking about electric bills.

  6. #6
    Join Date
    Nov 2010
    Location
    N. Idaho
    Posts
    586
    Where in the PAC NW?
    "I've got my Gas Mechanics license"
    "Yea, well my 16yr old daughter has her drivers license, doesn't mean she knows how to drive"

  7. #7
    Pacific NW, south of Canada
    Last edited by Guitarcher; 02-20-2012 at 11:07 PM. Reason: nm

  8. #8
    Join Date
    Nov 2010
    Location
    N. Idaho
    Posts
    586
    You need a new company.

    What's the heat pump model number?
    "I've got my Gas Mechanics license"
    "Yea, well my 16yr old daughter has her drivers license, doesn't mean she knows how to drive"

  9. #9
    Bryant model Fv4ANF005
    R 410A
    Heat pump is a bryant quantum plus

  10. #10
    Join Date
    Dec 2001
    Location
    Ocean Pines, MD
    Posts
    6,990
    Add another vote for another co.
    Check the contractor map here and see if one is near you.

  11. #11
    Join Date
    Nov 2010
    Location
    N. Idaho
    Posts
    586
    Can you see an led light for your elect. furnace?
    "I've got my Gas Mechanics license"
    "Yea, well my 16yr old daughter has her drivers license, doesn't mean she knows how to drive"

  12. #12
    The light is just above the door to the two big fat metal filter devices. I have to turn off the switch by the doors before opening them and after cleaning the large filters turn the switch back on and then the light is green I think. The filters are thin but the other filter things are about 3-4 inches thick with line like fishing line in them. The heater is a very poor design, as dust has been able to easily flow to the coils in the past; thus having them cleaned.

  13. #13
    Join Date
    Mar 2003
    Posts
    1,234
    We really dont have enough info but from what you are saying it kind of sounds like the heat pump is coming on and trying to heat, then it may be going into defrost which puts it back into the cooling mode and should bring on your aux heater to temper the air during the defrost cycle. If the heat pump isnt working properly the aux heat will come on and, yes, thats when your bill will go up. As others have said you need to get another co. out there and have it diagnosed. I dont think the problem will be a major one but it does need to be correctly diagnosed. let us know what happens.

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