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  1. 05-02-2012, 02:57 PM #1
    Robert Weller
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    Unhappy JCI-Facilitator-Metasys-UNT 111-1

    Hi out there. My name is Robert. I'm a skilled maintenance man working for a small school district in Northern California. The crew and I are working on a hvac project at one of our schools. We've installed 4 - JCI Facilitator FA-UNT111-1 controlers, which are connected to our JCI Metasys building energy management system and we're using our HVAC PRO for windows program to try and program/configure the UNT's, but we're having issues. We're unable to download information to the UNT's. We have all the manuals but nothing is working. Does anyone have experience with these components and is willing to help us work through this problem? With all the budget cuts, we're trying not to spend the Huge $'s on a JCI Contractor. Any help would be appreciated.

    Thank You very Much & Have a Great Day!

    Robert
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  2. 05-02-2012, 06:44 PM #2
    skibme
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    Mods I think this beongs in the controls section.
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  3. 05-02-2012, 06:48 PM #3
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    SandShark
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    Won't Johnson Controls give you any phone support?
    With your chrome heart shining in the sun, long may you run.
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  4. 05-02-2012, 08:00 PM #4
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    Chris_Worthington
    Chris_Worthington is offline Controls Committee & Global Moderator
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    Robert, I have relocated your question to a place where you will get an answer, the "Controls Forum" and BTW welcome to the site
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  5. 05-02-2012, 08:01 PM #5
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    Chris_Worthington
    Chris_Worthington is offline Controls Committee & Global Moderator
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    Quote Originally Posted by SandShark View Post
    Won't Johnson Controls give you any phone support?
    Your so funny
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  6. 05-02-2012, 08:48 PM #6
    chuz
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    Robert, i'm not 100% sure but i dont think hvac-pro will work with the "FA" controllers. I think pro can only be used with "SA" controllers, you might check the other ones on your existing network and see what they are and see if you can talk to them.
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  7. 05-02-2012, 09:47 PM #7
    Cagey57
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    What version and what is the name of the software you are using. If you actually have a Facilitator you have few options short of an upgrade of both software and possibly hardware.

    The FA series UNT should communicate just fine with "Companion" or later Head end devices. However if you are using "Facilitator", which was a supply house version distributed prior too the ABCS program you may be in trouble.

    Plese post Part/Model numbers from your software CD (3-1/2" floppies hope not ) and version. You should be able to communicate with the FA-UNT1xx wiith CPN/NCM/N30 with no problems if you are running C-Tools 7.03 or newer. Depends on the PC OS.
    If sense were so common everyone would have it !

    All opinions expressed are my own. Any advice provided is based on personal experience, generally accepted fact or publicly available information. As such, it is worth exactly what you paid for it, not a penny more not a penny less !!
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  8. 05-03-2012, 05:32 PM #8
    JohnFranz
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    Hi, Robert...it looks like Cagey57 has already asked you a number of the pertinent questions, but if I can be of any additional assistance, please send an email me at john.h.franz@jci.com.
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  9. 05-04-2012, 01:05 PM #9
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    billcontrols
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    Actually Cagey has it Backwards. The AS-UNT will work with everything Metasys.; Companion, NCM, N30. The FA-UNT works with everything Facilitator; Facilator (a companion Clone), and the Facilitator N31 (N30 Clone). HVACPro will work with either. I do not think the pass through will work with mismatched headend and controller. So a RS485 interface from the PC to the UNT should work.

    I know the Facility Explorer is supposed to work with either field controller. (Facility Explorer is not Facilitator btw). I think the MSEA equipment will work with both old systems also, but I am not sure.

    The FA- product and the AS- product were exactly the same controllers, but a setting in the chips kept them from working with the other "brand". (I never tried it but I wonder if they would send data if the UNT were mapped as a VND?)
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  10. 01-09-2013, 02:44 PM #10
    54885488
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    Quote Originally Posted by Robert Weller View Post
    Hi out there. My name is Robert. I'm a skilled maintenance man working for a small school district in Northern California. The crew and I are working on a hvac project at one of our schools. We've installed 4 - JCI Facilitator FA-UNT111-1 controlers, which are connected to our JCI Metasys building energy management system and we're using our HVAC PRO for windows program to try and program/configure the UNT's, but we're having issues. We're unable to download information to the UNT's. We have all the manuals but nothing is working. Does anyone have experience with these components and is willing to help us work through this problem? With all the budget cuts, we're trying not to spend the Huge $'s on a JCI Contractor. Any help would be appreciated.

    Thank You very Much & Have a Great Day!

    Robert
    Did you have any luck doing this yourself ? I to work for a small school district and have the same system installed at all sites .
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