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  1. #1
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    Amazing IT Guy Stories

    Ok I'll start out with my favorite. One day I decided to try out a wireless radio headset. So I told the IT Guy that I would be testing this new product out. The device is basically a wireless head set for a radio. Anyways, the IT Guy came into my office to tell me that my headset has crashed his wireless system and to shut it off. So I told him I would turn off the headset. The most amazing thing about his wireless system crashing is I never figured out how to turn on the damn headset. I returned the headset to the radio provider. Moral of the story is the IT Guys tend to look for a scapegoat for any problems.
    Law Of The Thermostat: He who has the thermostat wins!!!!!

  2. #2
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    It was probably the lunchroom microwave. You should put one in your office and fire it off at random times for 30 minutes
    Experience - knowing when to get the hell out of the way and plug your ears. "Don't be a sissy. Turn it on!"
    Poodle Head Mikey - "the world is well populated with the unknowing and the uncaring and the stupid."

  3. #3
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    Last year we had to connect a Tracer SC to an existing JACE. We stepped off the distance from the MDF room to the machine, 450+ ft. We tell the IT guy that the most practical option is to install a 5-Port Switch (unmanaged Mini Switch in his vernacular) in a panel about midway between the MDF room and the machine. He hems and haws and finally agrees. We run the CAT5 cable, put the brand new switch in the panel and wait for him to show up and assign an IP address for the Tracer SC. About an hour or so later he shows up and says " Your &*%$ing Mini Switch just took down the network, disconnect it !!!!" We open the panel and show him that not only is the CAT5 not plugged into the Switch but the Switch isn't even powered up. He grabs the new Switch, storms off and comes back with an obviously used 5-Port Switch and proceeds to connect everything up. He leaves and returns a few minutes later and says "That fixed it". My question to the guy in charge was "How did he fix something that wasn't broke to begin with" ? No answer provided.

    From another thread, I bet Mister IT guy was saying FIGJAM to himself......
    If sense were so common everyone would have it !

    Any advice provided is worth exactly what you paid for it, not a penny more not, a penny less !!

  4. #4
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    The first company I started was an IT consulting company. Got a call from a business about their network being down for 3 days and 3 other IT companies couldn't find the problem. They had three 24 port cheap Netgear managed switches and the activity lights were all lit up solid. I Unplugged the uplinks to try to isolate the switch that was causing the problem. Narrowed it down to switch #2. Started pulling cables one by one until I hit port 13 and everything went back to normal. Plugged the uplinks back in and they were back up and running. Luckily, the ports were all labeled and they had a spreadsheet on the wall with port number to room number mappings.

    Stopped by room 108 and found a 5 port unmanaged Belkin switch plugged into the problem port. I start tracing the cables and one goes to the printer, one to the PC and one has both ends plugged into the same switch. Turns out the girl who works in that office saw this network cable not plugged into anything and decided it would be a good idea to plug it back in to the switch. This caused a loop and broadcast storm. Ended up replacing those switches with some Dell Managed switches with STP enabled to avoid that problem ever happening again.

    Took about 3 minutes to get the network back up and running. I was at the office for about 15 minutes, billed 3 hours for emergency response. They were a client of mine for 15 years before being bought by large corporation with their own internal IT company. Wanted to keep us for occasional hands on work. Got 1 call to fix a fax modem in two years. Told them to find someone else.

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  6. #5
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    Quote Originally Posted by KHVAC75 View Post
    has both ends plugged into the same switch.
    Heard of that too. The staff at one place worships their IT guy because of all the work he did after they got attacked and wiped out a lot of stuff. After talking with him for 15 minutes I know why they got hacked.

  7. #6
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    I wish I could pin it all on one guy but this was the school district's business manager. Still IT related and based, though.

    So every other year, one of the school districts I serviced would change their IT service. Every new service provider would come through and completely change out the addressing scheme. Seeing as how our system was in a majority of the buildings in the district we were always the first ones called when the workstation couldn't see any of the schools, including the building the workstation was in. I had to deal with those clowns doing that three times before I rolled out of there, if I remember correctly.

    Another, equally-fun event, the I/Net system was not only handling the HVAC but card access as well for the Police, jail, courthouse and a handful of other city buildings in the same, general complex. The entire card access system went offline. Naturally, the IT department denied any involvement. No updates, no changes to the system, nothing done by them, never touched our server or SQL database. One of my coworkers was tasked with getting that system online. After two or three days of combing through the system he decided to go through the server's windows event logs. Guess what? The SQL DB performed an update install about three minutes prior to the entire card access system crashing! Their IT guys still insisted they push that in there.

    Countless firewall updates that broke bindings and connections, IT bubba's (educated BPI's) re-imaging workstations over the summer because...why not? Had one school where the summer help (HS kids) were changing out the desktops from old to new. Pulled out a Tracer workstation, USB dongle and all, without question or caring. Lots and lots of high blood pressure until that box was located, with the dongle still sticking out the back.

  8. #7
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    Thread Starter
    Don't even get me started with asking for Administrative Rights. Don't kmow how many times I had to go over an IT Guys head to get anything accomplished. Quote: "Your not putting your system on my computer."
    Law Of The Thermostat: He who has the thermostat wins!!!!!

  9. #8
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    Had a customer in a downtown area that wanted to connect two building systems but they had no internet in the building across the street.
    We sold them a really nice wireless bridge that would also accommodate the bandwidth of a CCTV system they had setup in the building.

    5 times...............not once.................not a time or two................5 times their IT guy said our BMS system had crashed the network and needed to be fixed ASAP.

    5 times I showed up and got the maintenance manager to walk into the "server room" (which was a storage closet with a 16 port switch box tucked in the back behind everything) and showed him as I plugged in the power.

    The 6th time the IT guy called, I just called the maintenance manager who went and plugged it back in.

    He called me 3 days later and said I never had to worry about the IT guy again. At least not at that site.

    Basically what it came down to is the IT guy would never get off his butt and go into the office he was just working from home and people stocking the closet would unplug or knock the power cord out of the wall.

    Another IT guy told me that he didn't allow the use of LogMeIn on any computers in the school district and blocked it, this software had been in place and used for a year. The school district was 4 1/2 hour drive one way.

    The school district superintendent didn't like that we couldn't remotely support the school district. He told the IT guy, "If we couldn't use LogMeIn because it wasn't secure find another way to make a secure remote connection happen."

    A month later the Superintendent calls and says, "We need help. Can you remote in and take a look."

    "Sure. Did your IT guy ever setup the remote connection?"

    "He didn't call you guys and get that working?"

    "Nope, at least we have never received any information from him."

    "He will call you back within the next 30 minutes."

    5 minutes later.........

    "Hello this is <and so on>. I am going to set a third party application for remote access instead of a VPN."

    "Third party, like LogMeIn?"

    "Yes."

    "Well it is already installed and setup on the computer. If you remove the block we can get right in."

    "...................okay."

    Been using it for the last 4 months to reprogram and update the graphics on their entire system, which is using 17 year old controllers.
    We have mailed them a programmed from backups replacement controller twice. Download backups once a month from their PC to our server. Cheapest repairs I have seen on a building that should cost overtime just to drive to the building.
    If you're too "open" minded, your brains will fall out.
    Artificial intelligence is no match for natural stupidity.

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  11. #9
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    I'll go the other way:

    We were on a University campus with about 15 JACE's & around 50-60 BACnet specialist controllers - just for the part we were dealing with. Of course, the BACnet gear was under floors, which meant access was pulling up tiles & then floor sections until we found the controllers.
    And inevitably the ones that went wrong were as far away from a BMS port as possible. Lol

    We spent around 4 months on the job. During the last month, IT made some updates that blocked our laptops from the network.
    So we went to see IT ourselves, since our primary site contact had just moved on.
    10 minutes later, we had access to the BMS network from any Ethernet ports on campus, instead of only the spare BMS ports. With internet access too. It was AWESOME.
    After that, we swore to always speak to IT directly whenever possible. Because sometimes the issue is personalities, not competence / understanding.


    The ones I really struggle with are the incompetent / lacking in knowledge ones. Not necessarily IT, ( but in that case the person who we need to understand what we're doing so they can get their IT on board. )
    This is because I'm a Mech/Elec guy, not IT myself. So sometimes I find it can be the one eyed man leading the blind - at best.

    I am learning though.

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  13. #10
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    I've had share of incompetent ones, but had an ongoing Ethernet controller tech support issue, wireshark logs, various tests and other issues and I was convinced I found the problem, but they couldn't re-create and told me things didn't work that way. Finally was discussing it with the a Networking guy and he asked me to send him the logs. He went through them and told me ask your tech support this specific question, so I did. They came back and said that wasn't the issue because of whatever it was, so took it back to the IT guy. He then referenced some rule and let them know they weren't following it and that was causing the issue. Had a firmware update the next day and problem was resolved.
    Incompetent ones typically lock you out. Granted then there's paranoid...the good ones find workarounds/resolutions.
    "How it can be considered "Open" is beyond me. Calling it "voyeur-ed" would be more accurate." pka LeroyMac, SkyIsBlue, fka Freddy-B, Mongo, IndyBlue
    BIG Government = More Dependents
    "Any 'standard' would be great if it didn't get bastardised by corporate self interest." MatrixTransform
    My 5 yr old son "Dad, Siri is not very smart when there's no internet."


  14. #11
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    The worst for me was from the IT staff of a large regional hospital. It took five guys, 22 months to get email from a jace to the maintenance department. My heart skipped a beat when they asked us to do another building.
    UA LU 562

  15. #12
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    Quote Originally Posted by DaveCR View Post
    The worst for me was from the IT staff of a large regional hospital. It took five guys, 22 months to get email from a jace to the maintenance department. My heart skipped a beat when they asked us to do another building.
    I had the exact opposite (as in stellar IT guy).
    Health Care facility. Their email server always appended a long legal disclaimer to every out going message. What the Staff got on their text messages looked like some crazy programming language. IT Exchange Server specialist asks what are they getting. Takes a long hard look and says "I'll take a look at it" which I took to mean 'I may get to it this month'. 15 minutes later (15 MINUTES !) IT guy came back and asked me to send test message. Shazam ! No more garbage ! I asked him what he did. He said "I just created a rule for all the originating IP addresses". He was my hero for a couple of weeks.

    15 minutes and he fixed it, truly amazing. Haven't had anything close to that since.

    A different Health care place. Facilities send me to the IT Dept. to get what we need to get the BAS on the network and allow remote access. I walk in and the IT guy recognizes me and say matter of factly " The answer is no, now what was your question". I walk out without a word and go back to the Facilities Office and tell them what happened. They tell me "that is the stock answer". Ends up facilities gets their own ISP. Months later when IT found out that the BAS could monitor stuff, like their server rooms, They (IT) went to Facilities and asked about it. Facilities answer to them was...wait for it...."The answer is no, now what was your question". Boo yah !
    If sense were so common everyone would have it !

    Any advice provided is worth exactly what you paid for it, not a penny more not, a penny less !!

  16. #13
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    Thread Starter

    Chip The IT GUY

    Law Of The Thermostat: He who has the thermostat wins!!!!!

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