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  1. #27
    Join Date
    Dec 2012
    Location
    NC USA
    Posts
    9
    So, in your professional opinion, what is the preferred way for a customer to thankfully and politely decline a quote?

    I got four for a new system. I was pleased with all the guys' professionalism. Only gripe is the company that did the original install quoted Goodman as their inexpensive option -- at a higher installed price than the others offering higher grade gear. But I still think they're a decent operation.

    Just don't call them back? Or email a "thank you, but..."? Is explanation of my choice considered constructive criticism, or insulting? Should I mention whom I did go with?

    One of the most economical proposals I received was from a contractor that also appears to work to super uptight clean installation standards. He's offering an American Standard system, which he says is re-branded Trane; any thoughts / opinions on the brand? Still waiting on something from fourth -- he's by far the most technical of the bunch, but I'm expecting the highest dollar quote from him (which may still be the best long term value, will see.)

    -Thanks, Wayne

  2. #28
    Join Date
    Jun 2011
    Location
    New Braunfels, TX
    Posts
    87
    This is the Ask Our Pro's forum. In order to post a response here, you must have verified qualifications and have been approved by the AOP Committee. You may ask a question by starting a new thread.

    You can find the rules for posting and qualifications here.

    Additional infractions may result in loss of posting privileges.
    Last edited by jpsmith1cm; 01-04-2013 at 08:39 PM. Reason: non AOP member

  3. #29
    Join Date
    May 2009
    Location
    Savannah, Ga/H.H. Island, S.C.
    Posts
    1,451
    Brand shouldn't be a concern. Concentrate on seer rating and company. Ask for references. I always take a binder full of past installs and show them while we are talking. Did any of them do a manual J load calculation? If they didn't, find another contractor. A load calculation is the ONLY way to size equipment. We have no way of knowing if one was performed when the original system was installed.

    As far as turning down a bid - I would personally love to get an email stating why they picked another contractor over myself. It enlightens me on what I'm doing wrong. But beware, some others may not share this same feeling.

    And don't tell them what company (name) beat them out, just explain the reasons for picking the specific company in a polite and courteous way.

  4. #30
    Join Date
    Nov 2004
    Location
    Austin, TX
    Posts
    873
    Installation is half of manufacturing. The best equipment installed poorly is garbage, will under perform and can damage your home. American Standard = Trane. Goodman makes decent quality equipment with some of the longest factory warranties in the business.

    I'd be interested in knowing why a competitors proposal had more value than mine.
    “I am for doing good to the poor, but...I think the best way of doing good to the poor, is not making them easy in poverty, but leading or driving them out of it. I observed...that the more public provisions were made for the poor, the less they provided for themselves, and of course became poorer. And, on the contrary, the less was done for them, the more they did for themselves, and became richer.”
    ― Benjamin Franklin

  5. #31
    Join Date
    Nov 2004
    Location
    Austin, TX
    Posts
    873
    Installation is half of manufacturing. The best equipment installed poorly is garbage, will under perform and can damage your home. American Standard = Trane. Goodman makes decent quality equipment with some of the longest factory warranties in the business.

    I'd be interested in knowing why a competitors proposal had more value than mine.
    “I am for doing good to the poor, but...I think the best way of doing good to the poor, is not making them easy in poverty, but leading or driving them out of it. I observed...that the more public provisions were made for the poor, the less they provided for themselves, and of course became poorer. And, on the contrary, the less was done for them, the more they did for themselves, and became richer.”
    ― Benjamin Franklin

  6. #32
    Join Date
    Dec 2005
    Location
    Cincinnati, Oh
    Posts
    4,975
    Call them up and tell them.
    You kinda leave the company out on a line when you don't let them know that you've choosen someone else.

    If he came out for free to give you a proposal, atleast give him the courtsy to call, that way he's not waiting for your call.
    "Better tell the sandman to stay away, because we're gonna be workin on this one all night."

    "Dude, you need more than 2 wires to a condenser to run a 2 stage heatpump."

    "Just get it done son."

    Dad adjusted

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