What do you own stock in sears? Lol. Remember those crappy yellow tape measures with the replaceable blade? That's when I stopped buying from sears. Also when you bring In a broken ratchet they give you a rebuild kit or a rebuilt ratchet not a new one off the shelf.
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actually, they just gave me a new 3/8" ratchet, no questions asked.
but i did have one question "can i keep the broken ratchet?" ... "no."