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  1. #1
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    Feb 2013
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    Representatives, Wholesalers, & Service

    What is your guys opinion on Manufacturers Reps & Wholesalers that self-perform in Service? You know Startup, Warranty, &/or Repair.

  2. #2
    Join Date
    Dec 2014
    Location
    New Mexico
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    I think it's a great idea, of course I get to do start ups on New York chillers.


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  3. #3
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    Quote Originally Posted by Chev5372 View Post
    I think it's a great idea, of course I get to do start ups on New York chillers.


    Sent from my iPhone using Tapatalk
    Isn't EEST the rep for York where you're at?

  4. #4
    Join Date
    Dec 2014
    Location
    New Mexico
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    They are the sales agent for York equipment, I am York legacy and stayed with JCI so the customers still had the same factory service. So far have had excellent branch manager. A few hiccups with sales agents trying to get to fancy.



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  5. #5
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    Feb 2013
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    JCI is its own rep here. In Tucson, the rep is CAS.

  6. #6
    Join Date
    Dec 2014
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    New Mexico
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    They should know the guys at EEST. I think they were involved in a sale of a chiller in NM once.


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  7. #7
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    CAS?

  8. #8
    Join Date
    Feb 2008
    Location
    Western Wa.
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    We just hired a guy that was a manufactures rep service guy. The jury is still out.
    UA Proud

    "Phfft! Facts. You can use them to prove anything." Homer Simpson

  9. #9
    Join Date
    Feb 2013
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    It's usually for Mammoth, Multistack, Arctic Chiller, Smardt, Aaon, etc. that this usually happens. I'm against it.

  10. #10
    Join Date
    Dec 2014
    Location
    New Mexico
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    Quote Originally Posted by MechTech2013 View Post
    CAS?
    Yes it was through a Arizona engineering firm. It was only equipment sales. I got to put it back together in a basement.


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  11. #11
    Join Date
    Feb 2013
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    Custom Air Solutions out of Tucson.

  12. #12
    Join Date
    Dec 2014
    Location
    New Mexico
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    Representatives, Wholesalers, & Service

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  13. #13
    Join Date
    Dec 2014
    Location
    New Mexico
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    Having a hard time with my fingers this morning.
    Was the first questions about light commercial or large. Large has to be started by factory for warranty to be started. Light can be started by installing contractor. Warranty is parts only at that point.
    Remember you are taking care of the end customer, the equipment owner.


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