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  1. #1
    Join Date
    May 2010
    Location
    Tennessee
    Posts
    362

    Veto pro pac lc warranty

    I sent in my Veto last week, and got my zero down time replacement in the mail with no problems, like I have done in the past when I had zipper issues. Only this time Roger from Veto called me. I got the call, answered hello. He said this is Roger. Im like roger who? He said from Veto, then it clicked. He proceeded to tell me he has some issues with the bag a sent in, he could not tell from the picture what was going on with the zippers I had mentioned, and he brought up some red silicone on my bag ( fire caulk ) from a heat exchanger replacement had gotten on the zipper. He proceeded to tell me that would not be covered. I told him that I'm very confused and upset your bringing up something that I didn't even tell you about as being part of the problem. I said that stitching was coming undone on one, and the second one would not move. It seemed like he was trying to get out of that warranty at first because he would not give up on talking about the fire caulk. The fire caulk was not on any spot that I was having issues with or complained about. I felt like he was rude, and or called me at the end of the day when he was all p'd off. You fill out a warranty registration card, and speak with a secretary about the issue your having, so being asked all the same questions all over again is irritating, such as why it was sent in, where did I buy it from, did I register it, what profession are you in ? The biggest issue I had was him telling me he could not see whats wrong from a picture, and then insinuating that I burned me shoulder strap. I never burned that bag or shoulder strap. How is someone gonna be able to relate with you looking at a photo to see what mechanically is not working? Thats like someone taking a picture of a furnace and asking us whats wrong and we reply not sure till I take a look at it in person. Im happy I'm at least getting my bag repaired but the customer service sucks, especially when companies try to get out of the warranty with bogus claims from a picture, and not benefit of the doubt.

  2. #2
    Join Date
    Dec 2006
    Location
    new england
    Posts
    652
    Maybe he was having a bad day. That's no excuse for the poor customer service. I will say Ive had excellent service when I had a warranty issue. I didn't send my old bag back to them for almost 2 months after I received my replacement and the woman I spoke with was very understanding. Just my two cents...
    Chaos equals cash$$$

  3. #3
    Join Date
    May 2007
    Location
    Dry as a bone Tucson
    Posts
    4,544
    All my Veto's have a few bad zippers. I think that they get damaged from being tossed around with 35 lb's of stuff in them. I havent found a better bag yet and I don't have the time to spend playing tag with a warranty dept. The pockets are so tight who really needs a zipper?
    Some Talk, Some Do
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  4. #4
    Join Date
    Jun 2007
    Location
    Greenville,North Carolina
    Posts
    1,904
    I had an issue with the XL that I own,and got some slack about getting it replaced when the zipper broke. When I mouthed off about it up here,Roger said that I was not tell an accerate story. When I infact did give the accurate story and barked back,he called me the next day and appologized and I got my bag replaced. He evidently got on his secratary,because she sent me several kinda crappy emails.I just decided to be the better person and not even respond. I still like the product and have bought other bags,just the next time I am going to Roger right to begin with.
    Look to the past to learn;look forward to live.

    Coach Dean E. Smith

  5. #5
    Join Date
    May 2010
    Location
    Tennessee
    Posts
    362
    Funny thing how today I got phone call from Jill. Jill said she had been gone a couple days, and Roger started getting in touch with warranty calls. She also said this is more her area of expertise. At first he said he was gonna repair the bag, but then today said he would just let me keep the new loaner bag. I'm a happy camper now, I just wish we would have gotten off on the right foot to begin with.

  6. #6
    Join Date
    Mar 2004
    Location
    Las Vegas, Nevada
    Posts
    1,647
    Quote Originally Posted by JTCHVAC View Post
    I sent in my Veto last week, and got my zero down time replacement in the mail with no problems, like I have done in the past when I had zipper issues. Only this time Roger from Veto called me. I got the call, answered hello. He said this is Roger. Im like roger who? He said from Veto, then it clicked. He proceeded to tell me he has some issues with the bag a sent in, he could not tell from the picture what was going on with the zippers I had mentioned, and he brought up some red silicone on my bag ( fire caulk ) from a heat exchanger replacement had gotten on the zipper. He proceeded to tell me that would not be covered. I told him that I'm very confused and upset your bringing up something that I didn't even tell you about as being part of the problem. I said that stitching was coming undone on one, and the second one would not move. It seemed like he was trying to get out of that warranty at first because he would not give up on talking about the fire caulk. The fire caulk was not on any spot that I was having issues with or complained about. I felt like he was rude, and or called me at the end of the day when he was all p'd off. You fill out a warranty registration card, and speak with a secretary about the issue your having, so being asked all the same questions all over again is irritating, such as why it was sent in, where did I buy it from, did I register it, what profession are you in ? The biggest issue I had was him telling me he could not see whats wrong from a picture, and then insinuating that I burned me shoulder strap. I never burned that bag or shoulder strap. How is someone gonna be able to relate with you looking at a photo to see what mechanically is not working? Thats like someone taking a picture of a furnace and asking us whats wrong and we reply not sure till I take a look at it in person. Im happy I'm at least getting my bag repaired but the customer service sucks, especially when companies try to get out of the warranty with bogus claims from a picture, and not benefit of the doubt.

    Very odd. I've had ZERO problems with my LC, even tho I try every day to destroy it. I bought the MB and the belt loop gave out almost immediately. When I went after the warranty on the MB, I too got a call directly from Roger. His only concern in my case was how can he improve his product. It was VERY impressive to me to find that Digi-Cool and BluVac are not alone in taking pride in what they do. My guess is Roger maybe should have that first cup of coffee before getting on the phone.
    The views and opinions posted here are my own. They do not reflect the corporate policies of my employer and will most likely get me fired at some point.

  7. #7
    Join Date
    Feb 2011
    Location
    Orange County, in a Galaxy far far away...
    Posts
    278
    I've had my veto almost 10months and its taken a daily beating, shoulder strap is on the verge of breaking and the outer pockets have worn through, my jumper leads now hang out for all to see...
    Will be using the warranty soon, will let you peeps know what happens.

  8. #8
    Join Date
    Jun 2002
    Location
    south jersey
    Posts
    1,139
    Quote Originally Posted by Lightning_Boy View Post
    I've had my veto almost 10months and its taken a daily beating, shoulder strap is on the verge of breaking and the outer pockets have worn through, my jumper leads now hang out for all to see...
    Will be using the warranty soon, will let you peeps know what happens.
    I am curious to hear how your claim goes. My pockets are also worn through probably from going up and down the side of buildings. I think they may consider this abuse. Wish they would make the bag so that when you drag up the side of the building only the hard plastic comes in contact so as not to rub through the pockets.
    You need to put the phone down and get back to work!

  9. #9
    Join Date
    May 2007
    Location
    Central NJ Area
    Posts
    888
    Quote Originally Posted by engineerdave View Post
    Very odd. I've had ZERO problems with my LC, even tho I try every day to destroy it. I bought the MB and the belt loop gave out almost immediately. When I went after the warranty on the MB, I too got a call directly from Roger. His only concern in my case was how can he improve his product. It was VERY impressive to me to find that Digi-Cool and BluVac are not alone in taking pride in what they do. My guess is Roger maybe should have that first cup of coffee before getting on the phone.
    Thats funny because i have just had the same issue with my MB bag as well! I own 8 Veto bags and the only problems i've had is with a few shoulder strap losing the springs from the clips that hold the strap to the d-rings on the bag. The MB belt loop is not as heavy duty as the TP3's is. I'm sure that veto will take care of this problem for me and any other that has and issue.

  10. #10
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    Every time I've had an issue with one of my veto bags, it was a major challenge to get the issue resolved.

    I am not purchasing their product anymore, and will not in the future.

    I can get my job done with other bags that are built just as tough and are actually lighter and more versatile.

    Anyone else noticed the veto has cheaped out on the interior pockets of their bags? I sent off my XL bag with a major zipper issue, and the replacement has cheaper zippers and shallow pockets (now the tools at I put in the top pockets lean outward and block my view and accessibility to the tools in the lower pockets) I haven't used the replacement XL they sent me. And more than likely i won't ever use it. Maybe one day it'll be an ebay item and it will quite taking up space in my house.
    If Guns Kill People, Do Pencils Misspell Words?

    http://www.youtube.com/watch?v=An2a1...eature=related

    Before we work on artificial intelligence why don't we do something about natural stupidity?

  11. #11
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    Also new to the warranty program, if you want a zero down time, you have to fork over a credit card for them to put a hold on until the claim is finished. My last warranty claim took them over three months to resolve...
    If Guns Kill People, Do Pencils Misspell Words?

    http://www.youtube.com/watch?v=An2a1...eature=related

    Before we work on artificial intelligence why don't we do something about natural stupidity?

  12. #12
    Join Date
    Jun 2007
    Location
    Greenville,North Carolina
    Posts
    1,904
    I was looking the other day and I saw that they are now making the big house tool bag again. If I have a break down with mine ,prob try this bag out.
    Look to the past to learn;look forward to live.

    Coach Dean E. Smith

  13. #13
    Join Date
    Sep 2007
    Location
    NH
    Posts
    1,217
    Warranty has been good to me. Made my last claim with one day left on the 5 year warranty.

    Will be looking forward to see what the backpack looks like.

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