Look, I'm not happy with the way this unit turned out or the decisions upper mgt. made which resulted in this mess. However, it would appear from what I've seen from local dealers and from what Blueflame says they are stepping up to the plate to resolve it.
If I was stuck with such as problem, I would be in personal contact with Quad. Their system tracks units by serial number. Once you contact them, your case doesn't go away. It stays on their radar and questions keep getting asked why this serial number hasn't been cleared away.
So, instead of sitting around complaining on an internet site and trash talking the mfr. to anyone who will listen I just ask, what have you done to contact them directly? If your car was a mess, would you be satisfied complaining on the internet about your dealer or contacting GM or Ford?
Even if you have contacted them before, do it again. Remind them you are out there. Tell them the lack of service or communication you are getting from your local dealer. It is times like these that can determine who will be sold product in the future and who will be refused. If a dealer fails to respond properly to a situation such as this, the mfr. may elect not to sell to them anymore. Quad makes many reliable products that a lot of people are mad they cannot get from Quad. If your stove shop drops the ball perhaps he has a competitor who would love to take up the local Quad business.
The bottom line is communication. When faced with any recall type situation, the squeaking wheel gets the grease. Write them and email them. Always include your serial number as this gets it into their permanent database. It can also move your status to more urgent.