A dealer can order any part you want if you pay for it. If they think it is broken they will replace it under warranty. Sounds like they are doing what they can to repair it. This unit JUST came out within the last month so be patient, its just like anything new that comes out, no one has had to fix them yet. If you are anywhere near Madison, WI, I could help you out, otherwise you can check quads site to see if you have any other dealers nearby that might have someone. Look for someone Pellet NFI Certified.