Hello Collin.

I've posted a couple of times on how high levels of demand for service have compromised the way I would prefer to treat customers.

I prefer to answer my cell phone, talk to customers directly and schedule repair work the same day, or within a day or two. Too many calls and I can't even answewr the phone, it drives me nuts.

Some people understand that, others do not. It's like going shopping the night before Christmas.

Seattle Pioneer