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12-07-2006, 01:06 PM #10
I've posted a couple of times on how high levels of demand for service have compromised the way I would prefer to treat customers.
I prefer to answer my cell phone, talk to customers directly and schedule repair work the same day, or within a day or two. Too many calls and I can't even answewr the phone, it drives me nuts.
Some people understand that, others do not. It's like going shopping the night before Christmas.