I agree with jrbenny.
1 - As I stated, the invalid heater is a software glitch on install. It just requires a 'manual' software install. Not a problem.
2 - You will get a 'swoosh' during defrost.
3 - I wouldn't replace the compressor.
Perhaps you should have read the instructions before calling.
I agree with jrbenny.
Originally posted by jrbenny
1 - As I stated, the invalid heater is a software glitch on install. It just requires a 'manual' software install. Not a problem.
2 - You will get a 'swoosh' during defrost.
3 - I wouldn't replace the compressor.
I'm sorry! I thought I was clear about what I'm getting with the heater, just as you think you were clear with the answer to my question. I'll try again by saying that this is not a new install. I've had my rig since June.
I've never seen this, "invalid heater size" error until recently, and on the same day that I got the "temp sensor out of range". This error popped up for no reason what so ever, jrbenny. Nothing was being "installed" at the time. My electric heater was "installed" back in June. Now, when it was "installed in June", it had to be done manually, just as it does every time I do an uninstall and reinstall of the equipment.
I'm not sure why you are hung on the "glitch on install" theory, but I appreciate your input none the less. Don't be offended by my accenting the points in my post this time. I need to make sure that every one gets it in hopes of getting some real resolution to the fact that this thing seems to remove itself with the above mentioned error and then stop working... Period!. An uninstall, then reinstall of the heater will make it function again. We then do this routine all over again at various times.
I don't know how much more plain I can explain it, fellows.
If anyone has any input on this matter, please feel free to jump in. All of you are greatly appreciated. But your must understand that your suggestions and explanations may not be what is needed at first try and I'll have to coma back again. If you are short on patience, then you might want to avoid trying to help my situation.
Thanks again...
BB
I'm hung on it because I guarantee that it is the issue.
Did you lose power to the system before you get the invalid heater size error?
Perhaps you should have read the instructions before calling.
Nope! I didn't lose power just prior to getting the error. I have lost power in the past, however, and the heater worked fine before and after the power loss without issue. According to my installer, the UI does not lose its settings until some time after a power loss. I have confirmed this to be true.Originally posted by jrbenny
I'm hung on it because I guarantee that it is the issue.
Did you lose power to the system before you get the invalid heater size error?
I've never had the error mentioned until recently. As stated before, there was no apparant reason. I'll say again that the only times this heater has been "installed" is back in June, and then now when things fail and I am forced to do uninstall/reinstall. I did nothing, especially nothing you have mentioned so far to cause this.
I've not had this again since the circuit board was changed in the air handler. We'll see what the future holds concerning this matter. I wish Carrier would fix the problem of having to install it manually when the need arises to reinstall it. Some people have no clue what size heater thay have, so this could be a problem if the dealer is unavailable.
Thank God they found the fix for thermal cutouts. My dealer tried to make me believe is was an electrical problem. I knew better and kept looking into it. If you all had not helped me on here I might have never got this fixed. It was driving me insane because I knew it would wear that compressor out in no time.
BB
What version is your User Interface software?
Perhaps you should have read the instructions before calling.
CESR131339-10Originally posted by jrbenny
What version is your User Interface software?
Here's my theory...
1 - You have a loose connection in the electric heat wire harness. There's a resistor in that harness that identifies the heater size. When the UI attempts a call for aux heat, it can't tell what size heater is there. So, you get the 'invalid heater size' event.
2 - V10 Software has a known installation problem. When the UI is initialized, it won't detect the heaters, and you have to do a manual install via the Service/Install screens.
3 - Since V10 has this issue, it won't self-recognize the heaters when the connection is there. So, you keep doing a manual install.
Your contractor should...
1 - Verify the integrity of the wire harness and connections.
2 - Replace the user interface with V12.
If you understand this, we'll move to the sensor error events.
Perhaps you should have read the instructions before calling.
Yes, I understand all of this. I should make you aware that the UI just initialized the aux. heat and brought the temp up to what I set the UI to, which is 72 degrees. The temp outside is only 36 degrees, so I found the fact that the heater had to be used in the first place to be strange. It was my understanding that the heat-pump works without aux. heat until the temps get into the 20's. Feel free to feed me some reality if what I was told is not true. If it is true, then we have yet another problem.Originally posted by jrbenny
Here's my theory...
1 - You have a loose connection in the electric heat wire harness. There's a resistor in that harness that identifies the heater size. When the UI attempts a call for aux heat, it can't tell what size heater is there. So, you get the 'invalid heater size' event.
2 - V10 Software has a known installation problem. When the UI is initialized, it won't detect the heaters, and you have to do a manual install via the Service/Install screens.
3 - Since V10 has this issue, it won't self-recognize the heaters when the connection is there. So, you keep doing a manual install.
Your contractor should...
1 - Verify the integrity of the wire harness and connections.
2 - Replace the user interface with V12.
If you understand this, we'll move to the sensor error events.
I'm a little confused about your statement here, however:
"When the UI attempts a call for aux heat, it can't tell what size heater is there"
Since the heater size is manully inputed, the UI does know what size the it is because I have told it what it is. Loose connections and/or bad software version in the UI will most likely be where to look. IMHO
The information you are providing is going to be so helpful. These are things that I have been unable to find out from anyone since my install. Carrier has refused to step in and do anything for me at all. Even the "higher authority" people at the call center in New York told me they were taking steps to make sure I can never call there again. I'm setting here with all these problems and they tell me I'm calling too much.
The local reps are no better. They will not return my calls or get with the dealer/installer to come out and get these issues resolved. No appreciation of me, my issues, or my very expensive purchase from them. Now you can see why what you are doing to help me is so much appreciated.
Yes,it would be nice If you could Act like an adult.Originally posted by biggerbyte
Dude! You are impossible. I've told you numerous times that my installer is CFAD... Here is the website for these people. http://www.durkesdeerwoodac.com/ I don't know what it is going to take beyond this point. Their lead tech, and the person who put my system in knows his stuff. As a matter of fact, Carrier calls him when something goes wrong. This guy is that good.Originally posted by dash
"Carrier tells me there is no such guarantee and never has been. I'm going to verify that today. If it is true, I'll be asking for a refund and going for a trane ride. ",,
And I told there is,if it's a CFAD Dealer.
I think your tone leaves a lot to be desired.
The good news is I'll be here ,and you'll be gone ,before too long.
I doubt your installer is a CFAD Dealer,care to post the dealer's name and city/state??Or even your city and state without the contractors name??
In our area,which I should have qualified,all "system " changeouts carry the gaurantee.It may be different in other areas,and if it is it shold be made clear on the website.
It's a shame you have had to wait this long to get the issue resolved,I have no idea why.
BTW our company is a CFAD Dealer,first one to meet all the requiremnets in Florida,so i know a little about CFAD.
You said"Now, I would appreciate if we could get back to helping each other "
Can you show me where on this site you have helped anyone???
Lastly, I will be around at least as long as you. I came here for help and have done or said nothing wrong. You guys jumped on me for reporting what Carrier told me. Go harrass them if the information is wrong. Also, I did not come here to help anyone right now, I came here to get some help for my system. So, I don't see your point there either.
Now, if you can offer some help, I appreciate it. If you are just here to badger me because my informatin differs from yours, then forget about it. Now I think we should drop this in favor of getting back to matters at hand and act like the adults that we are supposed to be.
You said"Now, I would appreciate if we could get back to helping each other "
To explain,I don't see you helping anyone.
We volunteer our time to help others here,and you are one of the few that is so rude and abrasive,that I can't imagine why anyone would want to help you.Just My Opinion,though you can see very few have ofered to help,compared to most other threads.
Like I sadi,satisfaction gaurantee is not optional is our area,apparently it is in other areas.However it's on you contractors website with no mention of being optional,so you could pursue if you want.
[Edited by dash on 12-05-2006 at 12:17 PM]
There are two types of heaters, self identifing and non-self identifing. If you have the proper heater it will identify itself to the UI and will not have to be manually inputted each time. If you have a non-indentifing heater you will have to manually tell the UI. Your contractor may have used this type of heater, only the model number of the heater will tell us. Yes there is a bug with V10 not seeing the heater at "original" installation, but if it is self identifing it will see it everytime there after. No version will see it if it is the wrong heater.Originally posted by biggerbyte
Yes, I understand all of this. I should make you aware that the UI just initialized the aux. heat and brought the temp up to what I set the UI to, which is 72 degrees. The temp outside is only 36 degrees, so I found the fact that the heater had to be used in the first place to be strange. It was my understanding that the heat-pump works without aux. heat until the temps get into the 20's. Feel free to feed me some reality if what I was told is not true. If it is true, then we have yet another problem.
I'm a little confused about your statement here, however:
"When the UI attempts a call for aux heat, it can't tell what size heater is there"
Since the heater size is manully inputed, the UI does know what size the it is because I have told it what it is. Loose connections and/or bad software version in the UI will most likely be where to look. IMHO
The information you are providing is going to be so helpful. These are things that I have been unable to find out from anyone since my install. Carrier has refused to step in and do anything for me at all. Even the "higher authority" people at the call center in New York told me they were taking steps to make sure I can never call there again. I'm setting here with all these problems and they tell me I'm calling too much.
The local reps are no better. They will not return my calls or get with the dealer/installer to come out and get these issues resolved. No appreciation of me, my issues, or my very expensive purchase from them. Now you can see why what you are doing to help me is so much appreciated. [/B]
As to the strips coming on. They can come on at any temperature if they are needed. If the temperature in the house is far enough from set point then they can come on. The Infinity is a little different in that it can be configured to hold the heaters off until the outside temperature gets below a certain point, but it does not do this automatically, it has to be configured...was this done?
It sounds to me like your system is losing power or communications for some reason and having to be manually reconfigured do to the heater issue mentioned above. If it is communication errors, the UI will tell you that.
[Edited by jrbenny on 12-05-2006 at 04:39 PM]
If all else fails....Try reading the directions!
Tell it like it is and let the chips fall where they may.
Any views or opinions stated here are strictly my own.
Dude! You just don't get it, do you? I warned you about harrassing me again. I see you will never stop until I report you to the admins. I'm going to repeat myself to you in saying that I have said or done nothing wrong. I do not know how you could take anything bad from my first communication to you.. This is how the whole conversation went. You tell me who is REALLY rude and abrasive:Originally posted by dash
Yes,it would be nice If you could Act like an adult.Originally posted by biggerbyte
Dude! You are impossible. I've told you numerous times that my installer is CFAD... Here is the website for these people. http://www.durkesdeerwoodac.com/ I don't know what it is going to take beyond this point. Their lead tech, and the person who put my system in knows his stuff. As a matter of fact, Carrier calls him when something goes wrong. This guy is that good.Originally posted by dash
"Carrier tells me there is no such guarantee and never has been. I'm going to verify that today. If it is true, I'll be asking for a refund and going for a trane ride. ",,
And I told there is,if it's a CFAD Dealer.
I think your tone leaves a lot to be desired.
The good news is I'll be here ,and you'll be gone ,before too long.
I doubt your installer is a CFAD Dealer,care to post the dealer's name and city/state??Or even your city and state without the contractors name??
In our area,which I should have qualified,all "system " changeouts carry the gaurantee.It may be different in other areas,and if it is it shold be made clear on the website.
It's a shame you have had to wait this long to get the issue resolved,I have no idea why.
BTW our company is a CFAD Dealer,first one to meet all the requiremnets in Florida,so i know a little about CFAD.
You said"Now, I would appreciate if we could get back to helping each other "
Can you show me where on this site you have helped anyone???
Lastly, I will be around at least as long as you. I came here for help and have done or said nothing wrong. You guys jumped on me for reporting what Carrier told me. Go harrass them if the information is wrong. Also, I did not come here to help anyone right now, I came here to get some help for my system. So, I don't see your point there either.
Now, if you can offer some help, I appreciate it. If you are just here to badger me because my informatin differs from yours, then forget about it. Now I think we should drop this in favor of getting back to matters at hand and act like the adults that we are supposed to be.
You said"Now, I would appreciate if we could get back to helping each other "
To explain,I don't see you helping anyone.
We volunteer our time to help others here,and you are one of the few that is so rude and abrasive,that I can't imagine why anyone would want to help you.Just My Opinion,though you can see very few have ofered to help,compared to most other threads.
Like I sadi,satisfaction gaurantee is not optional is our area,apparently it is in other areas.However it's on you contractors website with no mention of being optional,so you could pursue if you want.
[Edited by dash on 12-05-2006 at 12:17 PM]
You:
"Trust me you don't have a lemon,and you have a One Year Satisfaction or you Money Back gaurantee"
Me:
Dash, where did you get that Carrier offers a one year money back guarantee? I'm just curious.. I called Carrier today because I'm having the same problems described here and have had my unit about 5 months. I was told there is no money back anything.
You:
"I didn't question your honesty,and don't appreciate your questioning mine!" etc., etc., yada, yada.
And the conversation got worse from there. I asked you a simple and honest question that deserved an honest and simple answer.
Again, I asked you where you get your infomation only because I was NOT offered this guarantee and Carrier was telling me it did not exist. I say again that apparantly the truth is only some have that guarantee and some don't.
You told eberrong that he did without knowing for sure if he did or not. And then you tell me that purchasing from any CFAD guarantees this guarantee, when in fact it does not. I am proof of that. I show you my dealer is CFAD, yet you still want to argue.
Now, jrbenny has been helping me just fine, so there is no need for anyone else. I appreciate all of you for what you do here, but I don't appreciate people like you who think they are always right and they are not to be questioned about anything. The fact is, you sir have been wrong with me a number of times and are unwilling to admit your mistakes. You instead want to make it appear I have done something wrong. All anyone has to do is read the text. The proof is in the pudding.
Now, don't reply to this message unless you intend to admit to me you screwed up and offer an apology. I have every right to be here, and I fully intend to check things out that you and everyone else sais in here that may pertain to my situation. We would be a fool not to. I found out you were wrong about some things with one phone call. You should be ashamed that you mislead people. intentionaly or not, and then not want to take responsibility for it.
Jrbenny, I ask that you take responsibility as a moderator in this forum and shut this conversation down between me and Dash. I also ask that you either alter or remove his statements concerning this guarantee. His statement suggests that everyone has this money back guarantee. This has been proven to not be true, so it will be confusing for anyone who does not have it, such as it was in my case. If you can not do these things, my next stop is the admins. Being here to help is one thing. Being here to communicate is a whole other. Some seem to have issue with the later.
BB
Thank you so much for this information. I will certainly take into consideration when contacting my installer.Originally posted by plain spoken
There are two types of heaters, self identifing and non-self identifing. If you have the proper heater it will identify itself to the UI and will not have to be manually inputted each time. If you have a non-indentifing heater you will have to manually tell the UI. Your contractor may have used this type of heater, only the model number of the heater will tell us. Yes there is a bug with V10 not seeing the heater at "original" installation, but if it is self identifing it will see it everytime there after. No version will see it if it is the wrong heater.Originally posted by biggerbyte
Yes, I understand all of this. I should make you aware that the UI just initialized the aux. heat and brought the temp up to what I set the UI to, which is 72 degrees. The temp outside is only 36 degrees, so I found the fact that the heater had to be used in the first place to be strange. It was my understanding that the heat-pump works without aux. heat until the temps get into the 20's. Feel free to feed me some reality if what I was told is not true. If it is true, then we have yet another problem.
I'm a little confused about your statement here, however:
"When the UI attempts a call for aux heat, it can't tell what size heater is there"
Since the heater size is manully inputed, the UI does know what size the it is because I have told it what it is. Loose connections and/or bad software version in the UI will most likely be where to look. IMHO
The information you are providing is going to be so helpful. These are things that I have been unable to find out from anyone since my install. Carrier has refused to step in and do anything for me at all. Even the "higher authority" people at the call center in New York told me they were taking steps to make sure I can never call there again. I'm setting here with all these problems and they tell me I'm calling too much.
The local reps are no better. They will not return my calls or get with the dealer/installer to come out and get these issues resolved. No appreciation of me, my issues, or my very expensive purchase from them. Now you can see why what you are doing to help me is so much appreciated.
As to the strips coming on. They can come on at any temperature if they are needed. If the temperature in the house is far enough from set point then they can come on. The Infinity is a little different in that it can be configured to hold the heaters off until the outside temperature gets below a certain point, but it does not do this automatically, it has to be configured...was this done?
It sounds to me like your system is losing power or communications for some reason and having to be manually reconfigured do to the heater issue mentioned above. If it is communication errors, the UI will tell you that.
[Edited by jrbenny on 12-05-2006 at 04:39 PM] [/B]
You guys are awesome up in here...
BB
Originally posted by jrbenny
No service bulletin at this time.From you and jrbenny's posts, I think he needs to replace the outdoor board to get the upgraded software for the 71,72 tripps. Hopefully jrbenny can help a little more here, as we have not recieved a service bulletin on this yet either.
Yes, you need to replace the outdoor control board.
I should have read the conclusion of the post more closely. I presumed the contractor had replaced the outdoor control board. I now see that he replaced the fan coil control board.
To clarify, it is not a well known issue or repair. Carrier engineering is just starting to get the fix in place. They've not yet released the service bulletin.
I do recommend that your contractor pursue this with the local distributor. The control board that they are stocking might be of the old vintage without the updated software. Simply replacing the control board won't fix the problem unless the control board has the proper software.
The local distributor can consult with Carrier engineering to ensure they are using the updated control board.
The 'invalid heater size' is a glitch on installation. The contractor will get that message when he first installs the UI on the system. Then, you do a re-install from the service screens and the heaters are recognized. It's really a non-issue.
Temperature Sensors Out of Range can occur for different reasons. Mine will get a range error when I get a heavy coating of frost on the outdoor coil. I have my defrost set for 2 hours. The coil will get mighty cold and cause the temperature sensor to get outside of the desired range relative to outdoor air temperature. Again, in my opinion, it's a non-issue.
I won't be deleting any posts. You've both been abrasive. You chose to respond to each other's posts. Feel free to not respond.
You were rude to me, and I didn't delete your post. Why should I delete somebody's post because you think they were not nice to you?
I'm done responding to this thread. I gave you the answer to your problems 2 or 3 pages ago.
Perhaps you should have read the instructions before calling.
Look above bigB,that was in response to the OP not to bigB,and he does infact have a satisfaction guarantee,I know it for a fact,and know his CFAD Dealer .Originally posted by dash
Trust me you don't have a lemon,and you have a One Year Satisfaction or you Money Back gaurantee.
Now I could tell how to get your money back guarantee if I wanted too,so check back after your system is over a year old ,and I'll tell you then.lol!!
I don't get it.. Some of you people are very helpful in one way, then totaly off your rocker in others. I have NEVER been rude to any of you people...at least not unless you were rude to me first. I appreciate the help you have given me, but if you are one of those people, like another one I shall not mention, then it does not matter to me if you post here or not. Arrogance has no part in this forum.Originally posted by jrbenny
I won't be deleting any posts. You've both been abrasive. You chose to respond to each other's posts. Feel free to not respond.
You were rude to me, and I didn't delete your post. Why should I delete somebody's post because you think they were not nice to you?
I'm done responding to this thread. I gave you the answer to your problems 2 or 3 pages ago.
I don't need this from you or anyone else who think you know it all and then fly off the handle when someone asks questions about your suggestions. Show me where I have ever been rude to ANYONE first, and I'll eat my hat. You have no reason to be treating me in the manner in which you are in relation to this so called rudeness.
Lastly, I told you straight up your answers do not apply to me in the way in which they were written. So, if you take offense to that, then I guess you take offense to everything. My God, are you Carrier people actually this insane?
Grow up!
I don't need a money back guarantee, as I am staying right where I am. Thank to jrbenny, my problems are near being solved. I'm so glad you take comfort in someone else's sorrow, especially after you know of the hell I and others have been through with these, at the time, unfixable problems with the Infinity systems.Originally posted by dash
Look above bigB,that was in response to the OP not to bigB,and he does infact have a satisfaction guarantee,I know it for a fact,and know his CFAD Dealer .Originally posted by dash
Trust me you don't have a lemon,and you have a One Year Satisfaction or you Money Back gaurantee.
Now I could tell how to get your money back guarantee if I wanted too,so check back after your system is over a year old ,and I'll tell you then.lol!!
You are a horrible person, in spite of your claim to be helping people in here. Most likely nothing more than an ego trip it would seem to me. I pity the people you do installs for if you work for a company. God help them if they have problems. I think you should be banned from this forum for your attitude, not only about what you just said to me, as you are supposed to be here to lend a hand, not break them, but also the manner in which you have harrassed me over a simple question.
Truly amazing!
I'll go with the site moderator's opinion of the situation and your rudeness!!!Originally posted by jrbenny
I won't be deleting any posts. You've both been abrasive. You chose to respond to each other's posts. Feel free to not respond.
You were rude to me, and I didn't delete your post. Why should I delete somebody's post because you think they were not nice to you?
I'm done responding to this thread. I gave you the answer to your problems 2 or 3 pages ago.
It looks like carrier has gone the way of hyper complicating troubleshooting to the point that all one can do is guess and Pay big money for parts that don't need to be replaced.
If they wanted to, they could easily post error codes addressing each component on the circuit board.