So far, my installer hasn't been able to get an answer from Carrier as to why the Touch Control installed on November 8, 2012 with my Green Speed heat pump system doesn't track energy usage for cooling, heat pump heating, and electric re-heat, and it has no menu item for entering equipment efficiency data (SEER, EER, etc.). These features are described in both the customer guide and the installation instructions, but don't appear to be activated in my control.
I opted to get the touchscreen control without the wifi feature. According to the installation instructions, they are identical except for the wifi feature.
The installation instructions are here:
See 22.214.171.124. Energy Efficiency. This menu item doesn't exist on my control.
Also see the image under 6.5.10. On my control, all but "continuous fan" and "electric heat" are greyed out, so it's not tracking energy use for cooling, heat pump heating, or electic re-heat (applies to defrost/dehumidify only).
The software version shipped with my control is 131493-05. Is there a software update that Carrier needs to provide to my installer to fix this issue?
I emailed Carrier Customer Service and their advice was to contact the dealer who "sold me the software" or call another dealer.