These are the final model numbers for my Trane equipment.
My dealer tells me that Trane has changed the model numbers for the Air Handlers and the new one is:
with the following 4 others...
First, is this the ideal match for a 3.0 ton XL19i?
Second, the dealer had the system shipped directly from Trane. The boxes looked like Gorillas had handled them.
Tears and ripped holes as well as one box that was completely open with screws falling out!! (aux heat strips)
I was not happy at all. The strapping on the condenser unit was broken as well.
They were not able to deliver it because the morons had not put it on a truck that had no ramp or lift-gate or anything. I explained to the driver exactly what the situation was the day before also...unreal.
Well that is not all. The air cleaner was not even there either! They don't know where it is.
What do I do now? Is this normal for shipping? The shipper was Con-Way (maybe staffed by ex-cons?).
What is the best way of dealing with this situation?
[Edited by bing0 on 11-06-2006 at 12:05 AM]