call came in

"I bought this Fujitsu 18RLQ and it cools but doesn't heat." blah blah blah " I had another comany come out (one of the bigger in my area) and the tech says he can't figure it out and doesn't have the manual for the system."

I think to myself "damn, does that tech not know how to Google?" Jesus.

Tech tell customer the compressor sound good and it does cool.

What say you? Any ideas before I head there in the morning.

Guy bought it off the internet too.