So from the pic it looks like the mani was full with ice to the top of the water pan. What was the service call for, just out of curiosity.
Actually both calls were for cleaning. The owner of the Mani said she couldn't get a hold of the company that used to do it. Then she told me they only charged $75 and asked if I could do it for that. LOL. I told her they're probably out of business. That thing needed to be brought off te soda fountain for cleaning.
The Hoshi was also a cleaning call, customers had been complaining of black specks in the ice. When I pulled the plastic pieces off the top of the evaporator, both sides fell off. I put it back together as best I could. It only makes ice on half of the evap. New evap going in Monday.