I have a Scotsman CME506AS-1F ice machine on a Manitowoc B-570 ice bin. Ice is overflowing from the bin when the bin door is opened. I've already confirmed the bin sensor works correctly, the ice deflector/diffuser is in place inside the bin.

The only thing I can see is the diffuser is too short and too far forward. The diffuser gap from front to back looks too wide to me, it isn't holding the ice back far enough so it can build up to trip the bin sensor. It holds the ice back only to the top of the ice bin and maybe a tad more, the weight from the falling ice pushes the ice in the bin right up to the bin door. When my customer opens the bin door in the morning they gat a lap full of ice.

The ice is slightly wet, not real dry so it isn't sticking together, could this be part of the problem?

The only solution I've come up with is to move the diffuser farther back or see if Scotsman has an extension kit for the bin sensor.

Any thoughts or suggestions on the subject?