Here is the story. I recently had a Trane XV90 furnace with a Trane XL14i A/C condenser installed.
My contractor told me that beings I had the XV90 installed at the same time as the XL14i that they both carry Trane's 10 limited parts warranty and 1 year labor.
I question him about this as the Trane website said he is responsible as a authorized independent Trane dealer to provide 2 years labor . http://www.trane.com/Residential/Tra...arranties.aspx
He said that this is not correct and insists that I get 1 year labor.
So I emailed Trane and after a week or so I hear nothing, so I call Trane and spoke to a gal there and she said yes I do get the 10 year parts and 2 year labor agreement with and installation of the XV90 and the XL14i. So now I am thinking that I have everything settled and low and behold I get an email response from Trane saying that I get the 10 year parts and no labor warranty.
I emailed back the link to Tranes website stating the 2 year labor paragraph and still the gal who emailed me insists that I get no labor coverage what so ever.
This just goes to show the incompetency of the people involved. If given the choice again at this I would not choose a Trane. Is anybody at Trane reading this?
If so maybe you would like to clarify the discepencies.