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  1. #1
    Join Date
    Oct 2006
    Posts
    39
    Here is the story. I recently had a Trane XV90 furnace with a Trane XL14i A/C condenser installed.
    My contractor told me that beings I had the XV90 installed at the same time as the XL14i that they both carry Trane's 10 limited parts warranty and 1 year labor.
    I question him about this as the Trane website said he is responsible as a authorized independent Trane dealer to provide 2 years labor . http://www.trane.com/Residential/Tra...arranties.aspx
    He said that this is not correct and insists that I get 1 year labor.
    So I emailed Trane and after a week or so I hear nothing, so I call Trane and spoke to a gal there and she said yes I do get the 10 year parts and 2 year labor agreement with and installation of the XV90 and the XL14i. So now I am thinking that I have everything settled and low and behold I get an email response from Trane saying that I get the 10 year parts and no labor warranty.
    I emailed back the link to Tranes website stating the 2 year labor paragraph and still the gal who emailed me insists that I get no labor coverage what so ever.
    This just goes to show the incompetency of the people involved. If given the choice again at this I would not choose a Trane. Is anybody at Trane reading this?
    If so maybe you would like to clarify the discepencies.





  2. #2
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    The labor warranty is provided by the installing contractor, not by Trane. So the person from Trane that told you that you don't have any labor warranty is technically correct since Trane doesn't give a labor warranty with systems installed by independant dealers unless you get Trane's extended labor warranty.
    If your installing contractor is a Trane Comfort Specialist dealer, part of the deal he agreed to with Trane was to provide a 2 year labor warranty with any new XL system he installs and a 1 year labor warranty with any other system.
    If your dealer is only giving you one year labor, he is shorting you 1 of the years he is suposed to give as a Comfort Specialist dealer.
    If you really want a solid labor warranty that allows you to use any Trane dealer for your service, get the 10 year extended labor warranty.

    To my knowledge, no manufacturer has any labor warranty at all, unless you get an extended labor warranty.

    If your installing contractor is not a Comfort Specialist dealer, you get whatever labor warranty his contracts/agreement with you states.

    [Edited by mark beiser on 10-27-2006 at 08:49 PM]
    If more government is the answer, then it's a really stupid question.

  3. #3
    Join Date
    Jul 2006
    Location
    Lancaster,Ohio
    Posts
    464
    Paper pushers do not represent the quality of the product.
    Go to your local Trane Supplier, take all your paperwork with and sit down with a CSR and hash it out. Forget the email...it is not personal. Go and face them, don't bad mouth their company. Be understanding and stick to your position. They only want happy customers. If they think that it will be impossible to satisfy you than it is all over and you lose!
    IcyFlame

  4. #4
    Join Date
    Oct 2006
    Posts
    39
    Yes I realize that what you are saying is correct, but in the event I need service between the first and second year I want to know what the proper coverage is.
    BTW I was considering the extended warranty, but with the way my questions have been handled I don't have much confidence with Trane or my installing dealer at this point.
    Also I would like to add that my installing dealer wouldn't install a two stage stat. He instead installed a single stage White Rogers stat. His reasoning is that the two stat stage causes more problems for him as he gets calls from customers complaining about there furnaces running too long.
    Also he said he won't install a Trane (honeywell) stat as they are complete junk. Even though I requested a Trane 802 or 803 stat he won't install one for me. Now I would think Trane would have a problem with a independent Trane Authorized Comfort Specialist bad mouthing and refusing to install one of there products, even after the customer(ME) requested it.
    Now if I want a Trane 803 installed properly and as not to cause any warranty problems I need to hire a different Trane dealer and pay the additional labor to have the thermostat I want installed.
    And then I would have a single stage WR stat that I paid for and have no use for.
    So i hope you can see my frustration as Trane nor my installing dealer would like to step to the plate and address these issues.
    And yes I agree paper pushers don't represent the quality of the product. But I don't think it is the customers responsibility to hash out the details that are already listed in writing on the companies website.
    And yes my installing dealer is a Trane Authorized Comfort Specialist and in fact he is the first dealer listed on the Trane website for my area and this is how I found him.

    [Edited by vmax 90 on 10-27-2006 at 08:58 PM]

  5. #5
    Join Date
    Jul 2006
    Location
    Lancaster,Ohio
    Posts
    464
    Don't underestimate trane. I've seen them tackle bigger problems then this, and satisfy customers. Talk to the right people, the right way and good things will happen.
    Really Now...do you think trane is focused on screwing you over?
    IcyFlame

  6. #6
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    Sounds like you got a turd for a contractor.
    Not willing to spend a few minutes educating his customers about the operation of 2 stage systems.
    Probably had problems with his installers not setting up the Honeywell thermostats properly and had callbacks for it, so went to idiot proof thermostats.
    If more government is the answer, then it's a really stupid question.

  7. #7
    Join Date
    Oct 2006
    Posts
    39
    No I don't think Trane has that focus, but how does the aveage consumer find the "right" people?
    And is it the customers responsibility to have to go to such lengths to just get what they have coming to them as a customer of Trane?
    Believe me I have tried to contact the "right" person and I can't get a call back. I called the district supplier and they where of no help.
    So now what?
    I just want my installing dealer to put in writing the correct warranty info. and install the Trane thermostat that I want and is the correct stat for my system so I can take full advantage of my new two stage system.
    I don't mind paying the additional cost of the better stat but I think I should not have to pay any additional labor.
    This system has been installed for two weeks so you can see this is not something I just decided to pursue.
    Also I find it interesting that the installing dealer installed the WR stat on a outside facing wall so now the stat calls for heat cycles more frequently that maybe it should and shows a lower ambient temperature that is actually in my home.
    I have explained all this to TRane and they said they have no interest of recourse in this matter.
    So I ask you what happens next? Would you like to tell me or put me in contact with the "right people"?
    Is so please PM or email me the info.


    [Edited by vmax 90 on 10-27-2006 at 09:20 PM]

  8. #8
    Join Date
    Oct 2006
    Posts
    39
    Originally posted by mark beiser
    Sounds like you got a turd for a contractor.
    Not willing to spend a few minutes educating his customers about the operation of 2 stage systems.
    Probably had problems with his installers not setting up the Honeywell thermostats properly and had callbacks for it, so went to idiot proof thermostats.
    That is exactly correct Mark.

  9. #9
    Join Date
    Jul 2006
    Location
    Glendale, AZ
    Posts
    200
    vmax 90 What state are you in so I can get you the help you need, because I really dont want you to have any negative feeling about Trane. I am so sorry you didnt have a Trane Installing Contractor with the correct mentality to give you the customer what you want and willing to pay for.
    If you don't know... ASK!

  10. #10
    Join Date
    Dec 2002
    Location
    Houston,Tx.
    Posts
    15,953
    Personally "most" labor agreements are between the contractor and the homeowner unless you purchase and extended Parts and Labor warranty of some kind. Technically after your system is installed except for in some states they never have to come back to warranty anything and if you look at "most" warranties it says that the parts are warranted for a period of time but this does not include labor period.
    __________________________________________________ _______________________
    “Experience is a hard teacher because she gives the test first, the lesson afterwards". - Vernon Law

    "Never let success go to your head, and never let failure go to your heart". - Unknown

  11. #11
    Join Date
    Oct 2006
    Posts
    39
    Tranedog

    I just emailed you the info. you requested at the email address listed on the Air by Dean webpage.
    Thanks for your concern and help.

  12. #12
    Join Date
    Oct 2006
    Posts
    39
    mrbillpro Did you look at the Trane webpage link I listed in my first post in this thread?
    It states that the independent Trane authorized dealer is responsible for the first 2 years labor.

    [Edited by vmax 90 on 10-27-2006 at 10:26 PM]

  13. #13
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    Heh, I think if I installed a system for someone and they called Trane with complaints like yours, my boss would have a Trane rep all up in his crack about it...
    If more government is the answer, then it's a really stupid question.

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