Hi folks, thanks for the opportunity to post a question. I have a Honeywell TrueZONE with two Prestige thermostats and RedLINK Wireless System. I do not have a wireless adapter, just the EIM.

I recently picked up a RedLINK Internet Gateway and was able to connect the downstairs stat to it with no problem via the Wireless Device Manager/Add Device screen.

However, when I try to add the upstairs stat, I get a message on the Wireless Device Manager/Add Device screen says:

‘In order to add a new device, you must first press the Connect button at your Equipment Interface Module, and then press the Connect button at your new device.’

I’ve tried, but the RIG does not seem to connect through the EIM. By comparison, when I connected my Wireless Outdoor Sensor, this method worked just fine.

Can the RIG be added through the EIM? If not, is there a way to get to the ‘regular’ Wireless Device Manager/Add Device screen on the upstairs stat so I can add the RIG that way?

Any assistance would be greatly appreciated, best regards.