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  1. #27
    Join Date
    Aug 2012
    Posts
    2,664
    Quote Originally Posted by 54regcab View Post
    I supposed they didn't notice the huge propane tank in the yard?

  2. #28
    Join Date
    May 2004
    Location
    south louisiana
    Posts
    3,189
    sears and home depot contract out jobs.

    in my area, it is the hvac companies that really
    can't make it on their own who do the work for
    sears & hd.

    some of the worst installs I've seen are from sears
    & hd contractors.
    but still..people flock to both places for hvac.
    guess its the financing??

    OP..get another company to evaluate work
    document what has been done
    take pics of any water stains from leaks
    make sure that warrenty is with mfg.
    let me repeat that...
    make sure that warrenty is with mfg.
    with mfg holding the warrenty..you can have
    someone else do the work and not be tied to this company.

    get someone else to evaluate the system.
    don't let the 'little woman' card being played steer you off course.
    stick to your guns...get it done.
    once they realize that you mean business..they will deal with you.
    just keep it factual and cool off before talking to them. don't let
    your emotions get the better of you as it will not be effective.

    don't even talk to the original company until you know what needs
    to be done to correct your system's install.

    best of luck.
    The cure of the part should not be attempted without the cure of the whole. ~Plato

  3. #29
    Join Date
    Oct 2012
    Posts
    7
    So I talked to Sears today. They said there was absolutely NO danger to us or our property with running it on the wrong fuel source. That it just wouldn't work right. "Its like running a car on the wrong octane gas". If it senses something not right it will shut off and not work. I told them that obviously that didn't work cause it was on for 2 weeks straight and we didn't even know there was a problem with the furnace until the AC wouldnt turn on. They will agree to a HVAC tech coming out but wont agree to pay for anything until they have a bill and speak to that tech. They refuse to discount the furnace/ac because it's "working right now, right?". Nothing to make up for the 6 months of rearranging schedules, broken ac/furnace, frustration, 25+ phone calls, 9 service calls to fix it. That in the 6 months we've had the system we have had problems EVERY SINGLE MONTH! Their defense was that whenever we call to have them come fix it is that they sent someone. The husband and I agreed that now it is time to call a lawyer to have them deal with it. This was our last attempt to mediate and it was unsuccessful.

  4. #30
    Join Date
    Dec 2007
    Posts
    4,710
    Quote Originally Posted by motoguy128 View Post

    Now I know why PVC glue is tinted purple.
    primer is purple, glue is NOT!!
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  5. #31
    Join Date
    Dec 2007
    Posts
    4,710
    if they are sending out a tech, be very demanding and follow him/her like a hawk.

    if you get to choose a tech, use the contractor finder on this website. if no one near you maybe get a reference.

    inform YOUR tech of the issues, especially the fuel source screw up. The explanation comparing it to wrong octane is not correct.

    This should take a decent amount of time to go over the entire system, document things and go over them with you.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  6. #32
    Join Date
    Aug 2012
    Location
    North Dakota
    Posts
    518
    OH IVE SEEN ALOT OF CUSTOMERS SO UNHAPPY WITH SEARS SO SO MANY PULLED MANY FURNACES AFTER THEIR INSTALLS
    THey pay subs a verry low $ piece meal to do their installs and charge their customers top $$$$ their service dept. is totaly seprate and they wont tell you anything about the installers
    Good Luck in your trials
    Keep us informed along the way we may possiblely help

  7. #33
    Join Date
    May 2004
    Location
    south louisiana
    Posts
    3,189
    for one thing there are different orifices used for natural gas and propane.

    if the orfices are ng & not lp..then they need to be changed.

    better to talk to equipment mfg than sears or installing company.

    best of luck.
    The cure of the part should not be attempted without the cure of the whole. ~Plato

  8. #34
    Join Date
    Nov 2012
    Location
    UK Wales
    Posts
    1
    Here in the UK we have safety code called the "Gas Safe register" installers subscribe to this organisation they hold all details of all contractors/installers on training qualifications etc.. they also have a website where you can check credentials of every installer.

    It is also illegal to install, service or maintain any gas appliance (natural or propane) without being on the register.
    The installer in your case would have been investigated and possibly removed from the register.

    My advice would be to ask the company to provide evidence of training for the contractor/installer who installed the appliance. If this cannot be produced, ask them to use a use a Bonafide (qualified) contractor to "safety check" the system and provide written evidence of the results (flue gas analysis etc..) at their cost, this will prove that the system is "Safe to use". It may pay you at this point to tell them that you will not use the appliance until it is deemed "safe to use" highlight whether there are children/grandchildren etc... occupying the property

    You will need to keep records times/dates/and all correspondence should be in writing (Paper or email). If they won't "play ball" tell them that you will inform the "trade press" about their "poor performance" and forward any correspondence to them (include comments & images of any bad workmanship)

    Most companies thrive on their reputation and will not like the threat of being discredited among their peers, especially in the national or local press, most trade magazines usually have a section where bad installations can be highlighted (this is the case in the UK anyway)

    Your priority is the safety of the system, try not to get bogged down with "tittle tattle" and stick to the facts, and Keep cool don't lose your head

    Hope it works out fine and you get to enjoy your house.
    Regards
    Andy

  9. #35
    Join Date
    Mar 2009
    Location
    Mount Holly, NC
    Posts
    3,205
    Quote Originally Posted by crysblaz View Post
    So I talked to Sears today. They said there was absolutely NO danger to us or our property with running it on the wrong fuel source. That it just wouldn't work right. "Its like running a car on the wrong octane gas". If it senses something not right it will shut off and not work. I told them that obviously that didn't work cause it was on for 2 weeks straight and we didn't even know there was a problem with the furnace until the AC wouldnt turn on. They will agree to a HVAC tech coming out but wont agree to pay for anything until they have a bill and speak to that tech. They refuse to discount the furnace/ac because it's "working right now, right?". Nothing to make up for the 6 months of rearranging schedules, broken ac/furnace, frustration, 25+ phone calls, 9 service calls to fix it. That in the 6 months we've had the system we have had problems EVERY SINGLE MONTH! Their defense was that whenever we call to have them come fix it is that they sent someone. The husband and I agreed that now it is time to call a lawyer to have them deal with it. This was our last attempt to mediate and it was unsuccessful.
    I would ask them to send you this information in writing...
    Propane flowing through natural gas orifices turn your 100KBTUH burners into 240KBTUH burners... the combustion blower cannot handle the fuel, so you get soot. the soot blocks the flame so you get MORE SOOT... also, Propane is HEAVIER than air, so it will not flow properly in a natural gas burner...
    Propane in my opinion is the MOST dangerous fuel you can heat your home with, and if not EXACTLY perfect installation, it's very dangerous...
    also, all propane furnaces NEED seasonal maintenance to include proper cleaning of the burners and heat exchanger!
    not dangerous? ridiculous!~
    The TRUE highest cost system is the system not installed properly...
    The three big summer hearththrobs...
    Mel Gibson
    Dwane Johnson
    The A/C repairman

  10. #36
    Join Date
    Aug 2012
    Location
    North Dakota
    Posts
    518
    maybe take a lp. camp stove and campout in their store by the resi-sales area just to see what they think about the fumes and condensation produced

  11. #37
    Join Date
    Apr 2012
    Location
    winnipeg
    Posts
    1,330
    what would sears know..... and by the way they are wrong......
    it was working.... played with it.... now its broke.... whats the going hourly rate for HVAC repair

  12. #38
    Join Date
    Oct 2012
    Posts
    7
    We had a HVAC technician out. They went over the entire system, said it wasn't the best installation they had ever seen, not up to their standards but not bad. The drain line doesn't have enough slope and should have been tied into the sewer line instead of down the outside of the house, the secondary drain line should have been done differently. The pressure on the propane lines was set too low. The # of returns originally installed wasn't correct for a unit of that size. When they converted the furnace to propane, they didn't put any of the warning labels that say its been converted on the unit. the Thermostat is in a bad place (right next to the front door) and we overpaid by a lot.

    We have nothing a lawyer can do because no one/nothing was hurt/damaged from them not installing it correctly - would have to PROVE we were in danger. The inconvenience and stress of dealing with this for 6 months doesn't count for anything. And Sears won't do anything because for the moment its working. So I guess its going to be complaints to the BBB and anyone who will listen (I have a big mouth and LOVE writing reviews) and complaints to the Texas Licensing Board and maybe even go higher up on the Sears ladder.

  13. #39
    Join Date
    May 2009
    Location
    Savannah, Ga/H.H. Island, S.C.
    Posts
    1,493
    1 question:

    Did the new contractor inspect the heat exchanger for soot buildup?

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