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  1. #1
    Join Date
    Oct 2012
    Location
    Colorado Springs, CO
    Posts
    4

    Taking Service/Maintenance accounts with you when changing jobs

    I am considering changing from one commercial shop to another, and I have a few questions about legally approaching my best customer accounts to come with me. To back up, anyone at my current company is made to sign a form that says we won't leverage our current knowledge of facilities to steal customers if we leave. Many companies have a similar form, yet accounts follow technician to new jobs every day.

    What are my rights as a technician in approaching accounts that are very happy with my service? And what are those customers rights in choosing whoever they wish for HVAC service and maintenance? Thanks,

    IJR

  2. #2
    Join Date
    Aug 2012
    Posts
    2,666
    You have the right to change jobs without harrassing the customers. Change jobs, drag ego.

  3. #3
    Join Date
    Jun 2009
    Location
    Upstate SC
    Posts
    1,439
    Change jobs but don't take the customers with you. They aren't your customers. They don't pay you, they pay your employer. Its a dirty thing to do. If you leave and your customers decide to follow you that's one thing, but if you bad mouth your current employer so that they will follow you, well thats a completely different thing. Bad mouthing is unprofessional. If there are issues state there are issues and drop it. Don't rag them out.

    Sent from my ERIS using Tapatalk 2

  4. #4
    Join Date
    May 2008
    Location
    Missouri
    Posts
    3,543
    If you APPROACH your current employer's customers you've worked for, then you could end up in a legal situation. Your employer may take legal action against you personally and you'll have a real mess. If you must leave, then leave, and if the customers follow you, it's THEIR choice, not yours. Good luck.

  5. #5
    Join Date
    Jun 2009
    Location
    NYC
    Posts
    462
    Why would you want to get customers for your new boss? Don't be surprised as soon as he secures the accounts you get kicked to the curb for a lower paid replacement.

    Getting your x-boss customers for your own business, you could do that but see a lawyer first they would advise you best.

  6. #6
    Join Date
    Jun 2011
    Posts
    194
    It's a low thing to do, however it may not be illegal. Depending on the State you are in an employer has no right to restrict your ability to make a living without paying you to do so. In other words an employer can have you sign an agreement that you can't take customers with you but unless there is a specific non compete agreement in which fair compensation is paid, after you leave, it is invalid. You can still get sued and have to hire a lawyer, but in most cases without compensation you would win. Not worth it at all.

  7. #7
    Join Date
    Apr 2006
    Location
    Toronto
    Posts
    275
    I wouldn't bother, if you're not starting your own thing don't bring anyone unless they freely follow you and your new boss gives you a finders fee. I worked with guys who had a customer or two follow them to every company they went to, that was the customers choice as they were tied at the hip.

  8. #8
    Join Date
    Jun 2006
    Location
    Richmond, VA
    Posts
    2,922
    The opposite is true also. Have had guys who "I'm gonna leave and take all my accounts with me" They leave and no customers follow them. One person does not control the destiny of the whole company.

  9. #9
    Join Date
    Oct 2012
    Location
    Toronto, Ontario
    Posts
    67
    you should just open your own company if you have that good of customers

  10. #10
    Join Date
    Jul 2012
    Location
    Florida
    Posts
    22
    Don't burn any bridges. You never know when you'll need to cross them again.

  11. #11
    Join Date
    Dec 2010
    Location
    Down by the river
    Posts
    1,664
    Quote Originally Posted by bmwruss View Post
    Don't burn any bridges. You never know when
    you'll need to cross them again.
    Well said

  12. #12
    Join Date
    Feb 2010
    Location
    Ontario Canada
    Posts
    1,341
    I have found when I changed jobs that the customers who like me and my work ethics soon followed me on their own. Change jobs, let the rest go.
    Never give up; Never surrender!

  13. #13
    Join Date
    Mar 2003
    Posts
    7,326
    many mechanics think this is a huge reality and boon to their new employer. oftentimes, its just talk and customers dont follow. if they do, your new boss gets a bit of new business, big deal. if you think you are THAT tight, open a business, and see how many follow, chances are, waay less than you think.

    my take, leave them, they arent your to begin with, they were likely aquired by your former boss. shake their hands, offer to help the new guy if needed, walk out of there with head held high. If you really are that good, they will FIND YOU. then you can be doubly proud, you left as a man, and they came to you.

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