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Thread: manotowoc warrany.....
10-08-2012, 02:56 PM #1
i read manotowocs warranty policy, WOW...
the customer pays for just about everything...i sold a I series
machine to a guy less than a year ago, ive replaced the dump
valve and flashed the computer along with a water pump...
and as i said its not even a year old...anyway i requested a time
and hourly rate from manotowoc and they seem to be avoiding me..
they said its posted but not where...anyone have a link?
(rats, i cant correct my spelling of warranty...)
10-08-2012, 05:11 PM #2Professional Member
- Join Date
- Mar 2007
Jon Bailey of Manitowowoc is a regular contributor here. I'm sure he will get a hold of you.
10-08-2012, 05:57 PM #3
Did you return the failed part and fill out the warranty card? It takes a couple weeks to get paid after you do that. Maybe a month! I forgot!!!
10-08-2012, 06:11 PM #4
They usually pretty good on warranty issues. Don't give enough time, IMO, but who does? I also hate reusing R404A on systems that small but that's what the guy paying the bill says to do so that's what we do. Just walk into your local Manitowok supply house and ask. Quickest safest path for you. Don't call!! Go in and talk to them.
10-08-2012, 06:14 PM #5
tommy..i live between los angeles and reno..nothing out here but snakes and me..
10-08-2012, 08:09 PM #6
10-08-2012, 08:27 PM #7
no tommy im in mexifornia..25 miles from the nevada border..
10-19-2012, 01:11 PM #8
I don't know which area your in but the warranty labor rate varies by location. The rate in say New York City is going to be higher than Arkansas. This is because service compaines in NYC charge $140 an hour and in lower states it might be $60 and hour. They both do Excellant work.
To find out the rate for your area contact your local Manitowoc Distributor where you buy parts and submit warranty claims. Somebody there will know.
I dont know if you use United Refrigeration or WPD in Califronia for your claims as i dont know just where you are.The postings on this site are my own and don't necessarily represent The Manitowoc Company's positions, strategies, or opinions.