Results 1 to 8 of 8
  1. #1
    Join Date
    May 2005
    Posts
    1,349

    manotowoc warrany.....

    i read manotowocs warranty policy, WOW...

    the customer pays for just about everything...i sold a I series
    machine to a guy less than a year ago, ive replaced the dump
    valve and flashed the computer along with a water pump...

    and as i said its not even a year old...anyway i requested a time
    and hourly rate from manotowoc and they seem to be avoiding me..

    they said its posted but not where...anyone have a link?

    (rats, i cant correct my spelling of warranty...)

  2. #2
    Join Date
    Mar 2007
    Location
    Toronto
    Posts
    259
    Jon Bailey of Manitowowoc is a regular contributor here. I'm sure he will get a hold of you.

  3. #3
    Join Date
    Feb 2006
    Location
    Phoenix,AZ
    Posts
    2,874
    Did you return the failed part and fill out the warranty card? It takes a couple weeks to get paid after you do that. Maybe a month! I forgot!!!

  4. #4
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    They usually pretty good on warranty issues. Don't give enough time, IMO, but who does? I also hate reusing R404A on systems that small but that's what the guy paying the bill says to do so that's what we do. Just walk into your local Manitowok supply house and ask. Quickest safest path for you. Don't call!! Go in and talk to them.

  5. #5
    Join Date
    May 2005
    Posts
    1,349
    tommy..i live between los angeles and reno..nothing out here but snakes and me..

  6. #6
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Quote Originally Posted by primmers View Post
    tommy..i live between los angeles and reno..nothing out here but snakes and me..
    Ohhhh. In NV I hope. I hate all things CA. Ha ha.

  7. #7
    Join Date
    May 2005
    Posts
    1,349
    no tommy im in mexifornia..25 miles from the nevada border..

  8. #8
    Join Date
    Dec 2004
    Location
    WI
    Posts
    312
    I don't know which area your in but the warranty labor rate varies by location. The rate in say New York City is going to be higher than Arkansas. This is because service compaines in NYC charge $140 an hour and in lower states it might be $60 and hour. They both do Excellant work.
    To find out the rate for your area contact your local Manitowoc Distributor where you buy parts and submit warranty claims. Somebody there will know.
    I dont know if you use United Refrigeration or WPD in Califronia for your claims as i dont know just where you are.
    The postings on this site are my own and don't necessarily represent The Manitowoc Company's positions, strategies, or opinions.

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