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  1. #1
    Join Date
    Oct 2006
    Posts
    10

    Confused

    am i the only tech. that has an incredibly hard time dealing with keating of chicago? their equipment isn't that complicated to work on, it just seems like they don't stand behind their products, or offer any support that worth anything to techs in the field. it's my understanding that if you want tech support, or parts you have to go through them. does anybody know of a more tech freindly supplier to talk to when your dealing with parts or warrenty on keating equipment?

  2. #2
    Join Date
    May 2004
    Posts
    12,230
    I feel for you thadeus. Some manufacturer's are like that.

    I haven't had to deal with Keating in almost 20 years and I, for one, am happy about that.

    The reason I am posting is to say... Please be careful about bashing. Can you describe your problem in detail so the other guys can join in? Just try not to toss Keating in the big lake at the same time.

    Thanks


  3. #3
    Join Date
    Jun 2005
    Location
    NY
    Posts
    13
    they sound alot like holman. takes a miracle to get the right part numbers even if you call them

  4. #4
    Join Date
    Dec 2005
    Location
    South Bend, In.
    Posts
    529
    Originally posted by thadeus
    am i the only tech. that has an incredibly hard time dealing with keating of chicago? their equipment isn't that complicated to work on, it just seems like they don't stand behind their products, or offer any support that worth anything to techs in the field. it's my understanding that if you want tech support, or parts you have to go through them. does anybody know of a more tech freindly supplier to talk to when your dealing with parts or warrenty on keating equipment?
    Thadeus, for Keating parts we deal with CCC 1800-332-2500 and ICS both pretty good suppliers for common parts, also FMP carries their parts also, had good luck with these companies.
    Warrany problems you have to deal w/mfg. can be a painful process, can't it. I have found that if you "jell" with a tech rep at a particular mfg., then I keep going back to that rep. I build up a relationship and both of us can trust each other to hold up our ends of the bargain. One example is Dick at Stoelting, they make DQ's softserve units. I swear that man has every product memorized down to the wire id number on all their units going back 30-40 years just incrediable what he knows about their equipment. He makes me look like a DQ god when I'm there!

    [Edited by ndfrozen on 10-21-2006 at 10:14 AM]
    So you didn't ask, what you though was a stupid question. Now how, are you going to tell the boss about your stupid screw up?

  5. #5
    Join Date
    Oct 2001
    Location
    KC MO
    Posts
    37

    Keating

    In the Midwest, The Keating suppliers changed continually.This is caused by the obvious, very hard to deal with and problematic when trying to get paid for services rendered.

  6. #6
    Join Date
    Oct 2006
    Posts
    10
    thanks ndfrozen. i will give ccc a call. i usually don't have a very hard time building up a relationship with the suppliers i use on a day to day basis, but i've just had a bit of trouble with this company. no offense to keating in any way,

  7. #7
    Join Date
    Dec 2005
    Location
    South Bend, In.
    Posts
    529
    Thadeus, I see your from the Rolla,Mo. area. We had a tech that used to work for us who moved to Rolla to sorta of retire. His name is Tom, silver haired fella one of the coolest guys you'll ever get to meet. I think he was going to start his own hvac business and his girlfriend is a certified massage therapist, if you run into him tell him Ron says Hi.
    So you didn't ask, what you though was a stupid question. Now how, are you going to tell the boss about your stupid screw up?

  8. #8
    Join Date
    Oct 2006
    Posts
    10

    Tom?

    We had a tom that moved here a little while back, worked for us for a week and decided we were a bit to busy for his retirement. heck of a good guy to work with. kasperzach was his last name i think.

  9. #9
    Join Date
    Dec 2005
    Location
    South Bend, In.
    Posts
    529

    Thumbs up

    Quote Originally Posted by ;1285746
    We had a tom that moved here a little while back, worked for us for a week and decided we were a bit to busy for his retirement. heck of a good guy to work with. kasperzach was his last name i think.
    Yep, thats the guy, too bad you didn't get to know him better super guy to work with, I don't think any thing could get him upset very level headed guy. Other guys at the shop used to tell stories about him "fixing carriers RTU's wiring problems, just gutted the darn things and rewired like a jantrol unit (yep he pulled a payson). Always wonder if he got his cabin built, he even bought his own bull dozer to clear the land, I hear.
    So you didn't ask, what you though was a stupid question. Now how, are you going to tell the boss about your stupid screw up?

  10. #10
    Join Date
    Dec 2002
    Location
    central New Jersey
    Posts
    60

    Keating griddle stainless steel shelf

    Was quoted a price of 1500$ plus shipping for a replacement for one that is collapsing.
    Don't often replace these things. Anyone know where else you can get them?

  11. #11
    Join Date
    Nov 2006
    Location
    Ft Worth Tx
    Posts
    37
    Quote Originally Posted by cybercontadino View Post
    Was quoted a price of 1500$ plus shipping for a replacement for one that is collapsing.
    Don't often replace these things. Anyone know where else you can get them?
    What are you replacing, the shelf below the griddle next to the floor?

  12. #12
    Join Date
    Nov 2006
    Location
    Ft Worth Tx
    Posts
    37
    Quote Originally Posted by cybercontadino View Post
    Was quoted a price of 1500$ plus shipping for a replacement for one that is collapsing.
    Don't often replace these things. Anyone know where else you can get them?
    What are you replacing, the shelf below the griddle next to the floor?

  13. #13
    Join Date
    Dec 2002
    Location
    central New Jersey
    Posts
    60

    Keating griddle "shelf"

    The whole table that the griddle sits on, including the casters needs to be replaced. Their terminology is "shelf". The whole thing is collapsing. I'm sure it could be reinforced with bolts and such, but it would be easier to just get a replacement and slid the griddle onto it and be done.
    It is in a tight place and would have to be moved by professional weight lifters. Its a 60 inch wide grill...heavy.

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