Originally Posted by
acddc
I took the time to talk to Loytec US support.
The response from Loytec tech support: "Loytec supports their products and can instruct a user how to get a JACE assembled in an IP852 channel (or any other IP852 device). What Loytec doesn't do is instruct a user how to do it their (a JACE) way, or not even necessarily a LonMaker way. Loytec supports the Loytec way to do this operation. Likely, a user with the problem insisted we identify how to integrate the product in their way. In that instance, Loytec may be "no help at all" because the customer was unwilling to take the solution provided. If the situation is other than described then I'd recontact the support at Loytec."
Sounds like the famous JCI answer, "you can play with us, but we won't play with you". Just an observation...
Don't worry zombies are looking for brains, you're safe...