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Thread: who else hates warranty work?
09-24-2012, 10:16 PM #1
who else hates warranty work?
i sold a customer a ice machine about 9 months ago, his place is 127 miles away...one way.
he called a couple weeks ago to say its not working, it had a water code, so i cleaned the system, cleared the codes
and came back home, billed him for the cleaning...he calls a few days later, same thing..i return, call the manufacture
and we go through the codes, dude tells me to change the dump valve and flash the computer for updates...i return with the
flash drive, clear the codes.
i call the service dude and ask him what he can do about mileage 478 miles, 7 hours of drive time and the time to change
out the part and update the computer..he says $110.00...........he says bill the customer for the rest.....i dont!
so now today 10 days later i get the call..not making ice............
im not liking warranty work...
09-24-2012, 10:26 PM #2Regular Guest
- Join Date
- Apr 2012
- chicago burbs
Does changing a condensor in 3 hours installed right ( level, vacumm, ect.) Sound good? Pia but possible.
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09-24-2012, 10:54 PM #3
let me guess a mani yi series
09-24-2012, 11:20 PM #4
09-24-2012, 11:25 PM #5
Major pain all I did was a cleaning and a nightmare ever since and its not our fault but we have to take it in the ...
It makes us look bad
09-24-2012, 11:38 PM #6
ive installed 4 of these and replaced 2 dumpvalves....i didnt get paid anything from mani on the 1st one, just replaced MY valve..
09-24-2012, 11:38 PM #7
We changed 3 warranty cond. units. on the same system. Customer pissed from downtime which looks bad on the company. Like we built the darn thing or made the tube sheet leak. The good thing is the manufacturer gave a few hours for of labor. Gee thanks manufacturer guess well take care of the other hours, other two guys and crane rental, but please keep building frustratingly crappy unreliable equipment while we try to keep customers happy.
09-25-2012, 08:24 AM #8Professional Member
- Join Date
- Sep 2011
- Fayetteville, NC
I have had the same thing happen. Tech support explained that to check the date code on the valve. That they were having problems with a batch of valves leaking by. The firmware update corrected the programing on the board. The org. software would average the last three ice making cycles. If the the valve leaked by the IM would make block ice and eventually lock out. The firmware update locked in stone the length of the ice making cycle and harvest in the event of a dump valve failure.
I will have to check my old invoices and I'll see what date code it was.
09-25-2012, 08:44 AM #9
yes he had me check the date code as well..hmmmm and i get to do this for free...
09-25-2012, 10:12 AM #10
Yeah, there aint no money in ice machines!!!! Tell your customer to clear the codes themselves and call ya if it don't make ice!!!
09-25-2012, 11:47 AM #11
I hate to read about things like this. Call Manitowoc back with the serial number and ask for Jonathan.The postings on this site are my own and don't necessarily represent The Manitowoc Company's positions, strategies, or opinions.
09-26-2012, 07:40 AM #12
Not so happy with Manitowoc right now. They give very little allowable time to do warranty repairs, and the whole process is long and drawn out.
It's especially bad when we get to do the warranty work on a machine someone else installed.
I think it's to the point where we warn the customer upfront that any labor the manufacturer doesn't cover on our bill, is going to be billed to them.
09-26-2012, 08:10 AM #13
know what i did once..a business sent me to do some warranty work on a ice machine (wasnt the manufacture) i did it and got screwed..they called me again to go somewhere else..this time i billed the customer and told him to bill said company..he did and they called me *****ing and moaning..saying i cant do that..i said i did and i got paid...they didnt call me anymore..