Where I'm working.. and what I got told

[J-thetechwizard]

I agree with "six"!
before you go out with your boss, get on your computer and whip up an excel spread sheet checklist of a typical residentail service call.

start with the customer's name and end with final measured pressures, temperatures and superheats or subcool, and everything in between. not only will it impress him, but it will make you a more thorough service tech.

also don't be afraid to keep a notebook of things you have learned along the way...we can't remember everything all the time!

a good service tech doesn't only fix problems, he prevents problems!

[Space Racer]

He may be riding with you, but he's not just checking on you. He's also checking on the other guys without riding with them. And he's using a process of elimination. He needs to determine how much of the problem is you and how much is not you.

One time when I was the victim of a crime, one of the first thing the cops did was take my fingerprints. It wasn't because they thought I was guilty of something; it was to help them determine which fingerprints might belong to the perpetrator.

Before an employer talks to his most experienced employees about their possible screw-ups, he needs to know what he's talking about. He needs to start at the bottom and work his way up. And he needs to know if they might be using you as a scapegoat.

Act like an adult: Relax. Don't take it personally. It's not just about you. It's about getting closer to the problem, whatever it is. You are there to help your employer get the job done. So help him.

[Papawheely]

I have had three call backs in three weeks, not a reflection of my skill or "confidence". Three in ten years, miracle.

I agree! Must be a super tech, or I'm a terrible tech! He can foresee everything that might break I guess.

[maxster]

senior guys are whinning to the boss,this is just maint stuff how do you do with dead units and callbacks after finding what you thought was the problem.do you follow up leads on breakdown call backs.if you feel he is attacking you on callbacks let it ride don't start a verbal war on those senior guys on and on....your 21yrs old with no responsibilities compared to a senior tech .... and nothing job related...

[blitz]

a good service tech doesn't only fix problems, he prevents problems!

but but but, problem + time = work = $$$

[zw17]

I'm not going to BS you.... Six call backs in a four month span is pretty bad.

Two call backs would be acceptable.

[Iceman7997]

Come on zw17 I would actually be more apt to question your abilities on your post. It's all relative, lack of info and too many variables to judge someone on the amount of call backs in the amount of time they occurred. Heck, and maybe he pumps out ten calls a day, ha ha. A callback ratio on calls completed:call backs received or something on those lines then judge away. Please before you take this as offensive, I didn't want the kid to start thinking he's an idiot. I like the fact he is actually telling the truth and not on this site bragging about no call backs. Comments regarding ones success rate or lack thereof can unfortunately lead to less posts hence less knowledge gained or given. Ok I gotta go cause I gotta go take care of some callbacks from yesterday. Hahaha jk