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  1. #1
    Join Date
    Jun 2012
    Location
    Semmes, AL
    Posts
    106

    Where I'm working.. and what I got told

    So today I come to work and apparently I had a call back because there was a drain filled with orange vomit looking thick slime. Well I cleared the drain checked operations and it was fine. Well apparently the guy had to go back again because it re-clogged. (I think it's due to the home owner not changing their filters regularly, and I advised them to do so that day because the filter was black. Anyhow.. a little background on me I went to trade school and finished, been doing this for about 2 years now and am pretty confident residential and light commercial.. I go back on the two SENIOR techs all the time, I remember one instance where the tech pulled and cleaned a coil, well I was on call and got called out that night to find the ladys home filled with 2 inch high covering of water on the floor everywhere. He didn't blow out the drain, and missed a bad condensate pump. When I go back on those techs, I do not rub it in their face because i'm a humble person and I know people make mistakes. it just seems like when I make one it gets pointed out, maybe because i'm 21 years old, maybe because they need someone to vent their frustrations on, But apparently the boss told me I "lack confidence" I just don't get it. I think i've maybe had 6 call backs over 4 months. But he says hes going to ride with me a couple times. What would you guys think about that shiz?

  2. #2
    Join Date
    Feb 2012
    Location
    Lynn, Mass
    Posts
    134
    Tell him he is more than welcome. Dont be nervous. Do the best job you can and he will see whether or not you are confident and doing a good job. No biggie. I know it sucks to have to be watched, but, it is what it is...

  3. #3
    Join Date
    May 2002
    Location
    evansville indiana
    Posts
    943
    I would just let it go. If your boss was that mad he would have fired you . I think that it's not necessarily you who lacks confidence but, he lacks confidence in you....show him he's wrong.

    I would NEVER badmouth or tattle on those other techs to the boss but maybe let them know as In Hey I had to go to xxx and noticed you were just there... And leave it at that

    Part of its your age , don't be In a hurry to grow up , I wish I could be 21 again ,everyday,forever .


    fido ....F#$k it drive on








    .
    mikeacman

  4. #4
    Join Date
    Dec 2002
    Location
    SouthEast NC ICW & Piedmont Foothills
    Posts
    7,635
    2 yrs in trade and confidence; are not the same.

    get bitter or get better, it's your choice.


    listen when he talks, ask if you don't understand.

    you'll get there; all our guys know i don't mind getting in there @ss for a second screw up of same nature or an "experienced" tech not checking basics and me having to go listen to pizzed off client.

    work smarter not harder_there may be a better way
    It`s better to be silent and thought the fool; than speak and remove all doubt.

  5. #5
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Relax. You'll be fine. It happens

  6. #6
    Join Date
    Aug 2012
    Posts
    2,663
    A boss who makes a big deal over call backs is plain greedy. IMO. Most callbacks are an oportunity to make money anyways because the problem is usually not connected to the original call, however stuff does happen. As far as the Boss wanting to ride with you he probably sees other issues than just the call backs, or maybe the "senior techs" are realy bad mouthing you cause they are jealous or feel threatened by your technnical ability. If it were me I would catch them in the field and lay it on the line real quick. Oh and the missed clogged drain on an evap coil clean, classic, he isn't perfect either.
    Life is full of unexpected hurtles just hang in there buddy.

  7. #7
    Join Date
    Feb 2012
    Location
    Toronto Canada
    Posts
    1,090
    I feel your pain but you need atleast 5 years in the trade. It's cause of your age consider yourself lucky to have the opportunity that you have and show the boss you know what's up.

    Did you just start out in a truck alone?

  8. #8
    Join Date
    Mar 2003
    Posts
    7,323
    We dont consider a guy fully seasoned until between five and ten years, depending on the guy. Two years, its just part of the growth process. No biggie. perhaps you will learn something, perhaps not, either way, you get a free helper for the day.

  9. #9
    Join Date
    Mar 2004
    Location
    SE Michigan
    Posts
    17,940
    Confidence comes with time and experience.
    Behind the ostensible government sits enthroned an invisible government owing no allegiance and acknowledging no responsibility to the people.

    Theodore Roosevelt

  10. #10
    Join Date
    Dec 2002
    Location
    SouthEast NC ICW & Piedmont Foothills
    Posts
    7,635
    my "new" boss told me yesterday that he was going to ride with me for two weeks, told him to come on; I'll have him crying like a baby in two days!

    it comes with the territory
    It`s better to be silent and thought the fool; than speak and remove all doubt.

  11. #11
    Join Date
    Apr 2012
    Location
    Paper Street Soap Company
    Posts
    2,304
    Quote Originally Posted by TamarHV View Post
    So today I come to work and apparently I had a call back because there was a drain filled with orange vomit looking thick slime. Well I cleared the drain checked operations and it was fine. Well apparently the guy had to go back again because it re-clogged. (I think it's due to the home owner not changing their filters regularly, and I advised them to do so that day because the filter was black. Anyhow.. a little background on me I went to trade school and finished, been doing this for about 2 years now and am pretty confident residential and light commercial.. I go back on the two SENIOR techs all the time, I remember one instance where the tech pulled and cleaned a coil, well I was on call and got called out that night to find the ladys home filled with 2 inch high covering of water on the floor everywhere. He didn't blow out the drain, and missed a bad condensate pump. When I go back on those techs, I do not rub it in their face because i'm a humble person and I know people make mistakes. it just seems like when I make one it gets pointed out, maybe because i'm 21 years old, maybe because they need someone to vent their frustrations on, But apparently the boss told me I "lack confidence" I just don't get it. I think i've maybe had 6 call backs over 4 months. But he says hes going to ride with me a couple times. What would you guys think about that shiz?

    That is a relatively high number of call backs. I think Ive had 3 in the last 10 years. Approach every service call systematically. Write a thourogh checklist and follow it on every call. Never get in a hurry and follow good service practices.

  12. #12
    Join Date
    Aug 2012
    Posts
    2,663
    I have had three call backs in three weeks, not a reflection of my skill or "confidence". Three in ten years, miracle.

  13. #13
    Join Date
    Aug 2012
    Location
    Silver Creek, Ny
    Posts
    94
    I agree with "six"!
    before you go out with your boss, get on your computer and whip up an excel spread sheet checklist of a typical residentail service call.

    start with the customer's name and end with final measured pressures, temperatures and superheats or subcool, and everything in between. not only will it impress him, but it will make you a more thorough service tech.

    also don't be afraid to keep a notebook of things you have learned along the way...we can't remember everything all the time!

    a good service tech doesn't only fix problems, he prevents problems!

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