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  1. #1

    Frown Waterfurnace poor quality discovered after 3 months

    We had a 4 ton Series 5 Waterfurnace installed 3 months ago. On Friday it was discovered that the tvx valve had a leak in it. Unfortunately it was late on Friday and guess what no local parts and I live in a major metropolitan area. The only local rep Waterfurnace has is a sales rep. and he was no help. Finally after 5 days of being without AC the unit was fixed. When the dealer pulled it out it had a split in it.

    Poor quality and/or quality assurance not to mention bad customer service. Just make sure if you unit breaks down it doesn't happen on a holiday or weekend.

  2. #2
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    33,396
    Trouble with your post is: Waterfurnace and every other equipment maker doesn't make TXVs so that could have been in about any brand. Stocking parts is rather frustrating though hard to say whether the dealer would have undertaken such a lengthy job late on a holiday Friday afternoon.

  3. #3
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    20,261
    Just another thought:

    None of the equipment manufacturers make TXV valves, they are made by component suppliers. Also, I cannot think of a single equipment manufacturer who has not had issues with TXV's... just one of those things.

    I know going without AC is difficult, and having a system of considerable cost go down early in its life is irritating... My point is: TXV's (and other components) are not the fault of the equipment manufacturers.
    GA-HVAC-Tech

    Galatians 2:20-21; Colossians 1: 21-22 & 26-27; 3:1-4; Romans Ch's 5-6-7-8

    2 Chronicles 7:14

    Quality work at a fair price with excellent customer service.

  4. #4
    Join Date
    Jan 2010
    Location
    Fort Wayne, Indiana
    Posts
    97
    Sensilble,

    We are sorry to hear that you have had a problem with your WaterFurnace unit. Please provide your model number, serial number, and the name of the contractor you are working with so we may look into your inquiry further. Please feel free to send us a private message if you do not wish to post this information publicly.

    WaterFurnace International, Inc.

  5. #5
    Join Date
    Sep 2012
    Location
    Harrisburg, PA
    Posts
    12

    Waterfurnace weak point

    It is true the manufacturers do not produce some of their own hardware like the txv. However Waterfurnace does make it more difficult for repairs due to their central distribution strategy. A repair contractor cannot get a Waterfurnace part locally unless he/she has it in stock. All parts must be shipped directly from Waterfurnace. We used to intall Waterfurnace and it became a headache. We have been installing Climatemaster for years and have several local distributers with after hour service.

  6. #6
    Join Date
    Oct 2012
    Location
    New Hampshire
    Posts
    18
    Quote Originally Posted by sensible View Post
    Poor quality and/or quality assurance not to mention bad customer service. Just make sure if you unit breaks down it doesn't happen on a holiday or weekend.
    Fortunately it was only a lack of AC and not heat! A little extra warmth never hurt anybody!

  7. #7
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    4,512
    it is correct that water furnace does not make the valve but like all manufactures im sure they beat up the manufacture for a cheaper price ,and we all know what that does.
    We really need change now

  8. #8
    Join Date
    Nov 2012
    Location
    Tahlequah OK
    Posts
    131
    It is possible that Waterfurnace damaged the TXV during assembly. I too install Climate Master and can get parts from O'Connor Co. in Broken Arrow, OK same day.

  9. #9
    Join Date
    Apr 2010
    Location
    Minnesota
    Posts
    512
    Try having 3 new Hydron units in the same job that had bad reversing valves. They sent 3 new valves, all of which also failed within days. We had to build up sil-fos on the reversing valve pilot tubes to get them to stop cracking and popping off.

    I'm so fed up with Chinese parts...........

  10. #10
    Join Date
    Aug 2012
    Location
    Palmyra, Missouri, United States
    Posts
    224
    We have great luck getting water furnace parts. But even my self (technician) would find a quick way not to find the part on friday of a holiday weekend. Minimum 4 hour job.

  11. #11
    Join Date
    Mar 2010
    Location
    New Haven, Indiana
    Posts
    37
    You can't blame Waterfurnace. Not having AC for 5 day's is not exceptable, with overnight shipping, you could of had the part ordered on Monday and installed on Tuesday. Crap happens all the time with every company. Waterfurnace makes a GREAT product. If you would just see their operation and how they do Quality Checks on every step of making your GEO. They make your GEO especially for your house. Waterfurnace factory is the cleanest and best run factory I've had the pleasure of walking through. I would highly recommend Waterfurnace over any other GEO I've worked on, including Climatemaster.

  12. #12
    It's moments like this where I say, "**** it". I'll make a better company with better service.

  13. #13
    Join Date
    Feb 2013
    Location
    north georiga
    Posts
    462
    ahmen brother!!!!!!!!!!!!

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