I guess this post is to vent a little bit and to see if anyone else shares my experience with Trane.
Recently I had a large Trane unit lose (2) compressors due to acid (though I have recommended oil analysis for years on these compressors) and this unit also had (1) compressor which was locked and my customer didn't want to replace. Well it hit the fan and one day I went from (3) compressor operational compressor to (1) which wouldn't operate due to the wonderful Trane control scheme. So I had a 140 ton rooftop with no cooling, or I guess you could say one big a$$ fan . I call Trane to get the compressors. They had (2) of the (3) in stock. I go to pick them up and one has a crushed liquid line connection. I take this one to try to reform it, didn't work. I ordered the last compressor and have it expedited, its suppose to be in on a Monday. The third compressor shows up on a Wednesday and it is destroyed, both pipe connections are smashed and the electrical box is ripped off the compressor, I realize this is the shipping companies fault and not Trane's. The salesman was more then helpful and credited me the shipping cost and expedited another compressor for me, suppose to be in the following Monday. Again it shows up on a Wednesday. I pick it up and try to reform the other damaged compressor. This doesn't go well so I order another one and its 3-4 weeks out . I don't understand how such a big company can have such a shortage of equiptment and be so lax in their customer service.
Other things I encountered during this ordeal, my local Trane does not stock the POE oil recommended for this compressor and it take a week to ship in. My local Trane does not stock the recommended contactors, auxillary switches, motor protectors, or restrictor kits recommended. All take 7-10 days to get unless I pay a ridiculous amout of shipping.
How does a company like this stay in business!
I call the parts counter and it takes upwards of 20 minutes to talk to someone, I'm looking for a simple part and it takes a week to get it, I need a simple question answered but I recieve no tech support because I don't sell Trane junk.
Am I the only one who consistently has problems dealing with Trane?