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Thread: Trane

  1. #1
    Join Date
    Jul 2010
    Location
    Denver, CO
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    435

    Thumbs down Trane

    I guess this post is to vent a little bit and to see if anyone else shares my experience with Trane.

    Recently I had a large Trane unit lose (2) compressors due to acid (though I have recommended oil analysis for years on these compressors) and this unit also had (1) compressor which was locked and my customer didn't want to replace. Well it hit the fan and one day I went from (3) compressor operational compressor to (1) which wouldn't operate due to the wonderful Trane control scheme. So I had a 140 ton rooftop with no cooling, or I guess you could say one big a$$ fan . I call Trane to get the compressors. They had (2) of the (3) in stock. I go to pick them up and one has a crushed liquid line connection. I take this one to try to reform it, didn't work. I ordered the last compressor and have it expedited, its suppose to be in on a Monday. The third compressor shows up on a Wednesday and it is destroyed, both pipe connections are smashed and the electrical box is ripped off the compressor, I realize this is the shipping companies fault and not Trane's. The salesman was more then helpful and credited me the shipping cost and expedited another compressor for me, suppose to be in the following Monday. Again it shows up on a Wednesday. I pick it up and try to reform the other damaged compressor. This doesn't go well so I order another one and its 3-4 weeks out . I don't understand how such a big company can have such a shortage of equiptment and be so lax in their customer service.
    Other things I encountered during this ordeal, my local Trane does not stock the POE oil recommended for this compressor and it take a week to ship in. My local Trane does not stock the recommended contactors, auxillary switches, motor protectors, or restrictor kits recommended. All take 7-10 days to get unless I pay a ridiculous amout of shipping.
    How does a company like this stay in business!
    I call the parts counter and it takes upwards of 20 minutes to talk to someone, I'm looking for a simple part and it takes a week to get it, I need a simple question answered but I recieve no tech support because I don't sell Trane junk.
    Am I the only one who consistently has problems dealing with Trane?

  2. #2
    Join Date
    Nov 2009
    Posts
    37
    No your not and unfortunately I think they take their slogan to literally. Hard to stop a Trane?
    So they dont stock parts at the parts shops because they don't think their equipment will break down? A little sarcasm.

    But yes ive had to wait 5 business days in February for a ventor motor on a 3 year old unit for a rooftop. Typical situations with a/c parts. Plus their prices are an arm and a leg higher than any other parts shop.

    So no your not.
    Good luck!

  3. #3
    Join Date
    Sep 2008
    Location
    North carolina
    Posts
    42
    I know just how you feel we just replaced a condenser coil in a trane rtu. simple job due to easy access unlike a carrier unit. we got everything put together run a pressure test on it and it went to whistling. it had a hole in the utube reciver port. i dont know if this happened at the factory or in shipping but there was no other damage. i dont think trane quality is what it once was.

  4. #4
    Join Date
    Jul 2010
    Location
    Denver, CO
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    435
    "Its hard to stop a Trane" but even harder to start one

  5. #5
    Join Date
    Jul 2009
    Location
    Columbia, MD
    Posts
    3,792
    haha...i really like the design of smaller trane rtu. i like all of tranes residential.

    we replace a condensor coil on a trane 30ton package unit that sat on the ground.....easy access...woohoo..

    it had 144 joints where the 2 coils meet and probably 10 other joints we had to do. we did a pressure test and the we had only 1 leak from us and 2 leaks in the brand new coils braze joints.

  6. #6
    Join Date
    Nov 2004
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    up in the hizzy
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    Danfoss/Maneurop compressors are the best replacement for Tranes, they are cheaper and better.

  7. #7
    Join Date
    Jul 2009
    Location
    Columbia, MD
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    3,792
    they are junk. i have replaced more of those compressors then the copelands.

  8. #8
    Join Date
    Jan 2008
    Location
    Dallas ,Texas
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    3,702
    Quote Originally Posted by valdelocc View Post
    Danfoss/Maneurop compressors are the best replacement for Tranes, they are cheaper and better.
    Maybe they are the same ones.....

  9. #9
    Join Date
    Dec 2005
    Posts
    1,908
    Please don't bash pos trane equipment. You may get someone here all upset.
    Oh! Did I say trane is a POS?
    Yes, I did.

    What trane should do is "buy a L-series package unit from Lennox and put it in front of their head quarter lobby. So that everyday, everyone can walk by and learn how to design a unit like that".

    I never buy a trane compressor if it is out of warranty. Go Danfoss and out bid other competitor.

  10. #10
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    up in the hizzy
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    Quote Originally Posted by Dallas Duster View Post
    Maybe they are the same ones.....
    I believe Trane makes its scroll compressors in Mexico, Danfoss bought Maneurop and the patent to make Trane compressors, Danfoss scrolls are more durable than Trane OEM, I have replace many greens with blue and so far so good.

  11. #11
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    Nov 2004
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    up in the hizzy
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    Quote Originally Posted by just_opinion View Post
    Please don't bash pos trane equipment. You may get someone here all upset.
    Oh! Did I say trane is a POS?
    Yes, I did.

    What trane should do is "buy a L-series package unit from Lennox and put it in front of their head quarter lobby. So that everyday, everyone can walk by and learn how to design a unit like that".

    I never buy a trane compressor if it is out of warranty. Go Danfoss and out bid other competitor.
    The Lennox L series are problematic too, compressors and txv failures being the norm.

  12. #12
    Join Date
    Nov 2006
    Location
    Southeastern Pa
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    Quote Originally Posted by valdelocc View Post
    I believe Trane makes its scroll compressors in Mexico, Danfoss bought Maneurop and the patent to make Trane compressors, Danfoss scrolls are more durable than Trane OEM, I have replace many greens with blue and so far so good.

    My boss ordered a Trane compressor a few weeks ago, and they sent him a Copeland. They didn't even say they were sending anything but the same type that was in the unit. They just took it upon themselves to send out a compressor that we could have gotten for half the Trane price at United.

    I'd say they have issues if they want to save their reputation. The combustion motor fiasco did NOT help that cause.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  13. #13
    Join Date
    Nov 2006
    Location
    Southeastern Pa
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    Quote Originally Posted by valdelocc View Post
    The Lennox L series are problematic too, compressors and txv failures being the norm.
    I feel fortunate that I have not had an L series with a really bad txv. One that's bad enough that the customer loses colling, and is willing to pay for it. I recommend the borderline valves, and the stores ignore the recommendation. I guess it's a roll of the dice in their mind, and really, it is not their money if they are wrong.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







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