No your not and unfortunately I think they take their slogan to literally. Hard to stop a Trane?
So they dont stock parts at the parts shops because they don't think their equipment will break down? A little sarcasm.
But yes ive had to wait 5 business days in February for a ventor motor on a 3 year old unit for a rooftop. Typical situations with a/c parts. Plus their prices are an arm and a leg higher than any other parts shop.
So no your not.
Good luck!