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Thread: JCI/Metasys System N2
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10-01-2012, 10:41 AM #40
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12-06-2012, 09:39 AM #41
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I have some sites that have N2 Devices. They used to have external modems, were using and aux access program and using external modem. They external modem will dial and connect to modem at site. But when I try to connect to site with hvac pro the site doesnt show any devices. It used to work for years and it just stop working. Any suggestions why?
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12-06-2012, 09:58 AM #42
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Based on this information it sounds like the modems and the communications lines are still working. I would check both the connection to the modem at the remote site and the Metasys device that it is connected to. It sounds like the Metasys device on site might have lost its programming, had its N2 bus disconnected, or some similar problem.
Steve Jones
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The S4 Group, Inc.
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12-06-2012, 10:29 AM #43
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Hey steve thanks. The modem is connected to a dialer and the dialer connects into the UNT controller. The weird this is that if I plug into the N2 on the dialer I can get into the controls on site. Plus we only have 2 sites that are like this as far as having to use external modem. Both sites stopped working around the same time.
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12-06-2012, 10:56 AM #44
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12-06-2012, 10:59 AM #45
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12-06-2012, 11:02 AM #46
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12-06-2012, 11:07 AM #47
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12-06-2012, 11:26 AM #48
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12-07-2012, 08:12 AM #49
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Steve Jones
Managing Partner
The S4 Group, Inc.
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12-07-2012, 03:30 PM #50
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JamesL92878,
It sounds like you have an NDM from your comments. I haven't touched/worked with one for many years.
If memory serves, you have to use "Auxillary Access" in the Configuration Tools menu to connect to one and then use HVAC-Pro to access the N2 devices. The PC/Laptop has to have a similar modem to the one connected to the NDM (same speed and maybe same Mfgr/model on both ends).
A photo would be helpful.If sense were so common everyone would have it !
All opinions expressed are my own. Any advice provided is based on personal experience, generally accepted fact or publicly available information. As such, it is worth exactly what you paid for it, not a penny more not a penny less !!



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