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  1. #1
    Join Date
    May 2000
    Location
    Rochester, NY, USA
    Posts
    14,308

    Great, Dateline is at it again

    Tonight at 7pm, Dateline will be exposing the the hacks once again.

    The guide doesn't say where they were this time?
    The Last four letters


    American = I Can, Republican = I Can, Democrats = Rats


    any questions

  2. #2
    Join Date
    May 2006
    Location
    Western NY
    Posts
    4,356
    Doesn't NBC have any more trucks to blow up?
    "Excellence is the gradual result of always striving to do better"
    -Pat Riley

  3. #3
    Join Date
    Dec 2002
    Location
    Arizona
    Posts
    4,412
    Its on at 8PM in Arizona. As I understand its an expanded version of there last broadcast.
    Make your expertise uniquely valuable.

    Make your influence uniquely far-reaching.

  4. #4
    Join Date
    Jun 2006
    Location
    SW MO.
    Posts
    5,212
    They ought to investigate ABC News. Plenty of hacks over there.
    Discipline your child so that other parents don't have to.

    We're awl pawthetic and kweepy and can't get giwrls. That's why we fight wobots.

  5. #5
    Join Date
    Jun 2011
    Location
    Central Indiana
    Posts
    615
    Who has a link to the piece. I would really enjoy watching but alas I missed it.
    The only true knowledge is the pursuit of knowledge

  6. #6
    Join Date
    Apr 2012
    Location
    Paper Street Soap Company
    Posts
    2,304
    They need to run as many sting operations as needed to weed out the hacks and criminals out of the bussiness.

    One large company in Houston (JM) cant hire legitimate techs so now they've moved on to hiring West African Nationals on work visas to run "service calls".

  7. #7
    Join Date
    Sep 2002
    Posts
    510
    I agree with six . This is a good thing that they are doing.
    identifying these crooks trying to rip off people. What if these people were your family members that were being treated like this? What a shame.

  8. #8
    Join Date
    May 2000
    Location
    Rochester, NY, USA
    Posts
    14,308
    Quote Originally Posted by cobitech View Post
    I agree with six . This is a good thing that they are doing.
    identifying these crooks trying to rip off people. What if these people were your family members that were being treated like this? What a shame.

    well to begin with any repair to any of my families equipment will go through me. I have family in about 10 different states, and they all call me.......imagine that?

    The only ones that get the 400 mile service call discount are my parents LOL
    The Last four letters


    American = I Can, Republican = I Can, Democrats = Rats


    any questions

  9. #9
    Join Date
    Mar 2012
    Location
    West Chester, PA
    Posts
    511
    Apparently all of the contractors selected for the first segment had received an F from the BBB. There was an article in The News about it with the ACCA members who were present during the making of the expose. So Date Line really had no interest in anything but making the HVAC field look bad. At the same time it is an opportunity to emphisize the importance of selecting a good contractor but it still stings.

  10. #10
    Join Date
    Jun 2011
    Posts
    190
    I am beginning to wonder though. Did an install last year, 5 ton package. Didn't get the service contract as the owners high school buddy has a very large service company. One of his techs tells the owner he has a leak and there is "excessive" oil in the unit. Quote is $2600 to leak check, fixing the leak was extra.
    Owner relizes he still has a waranty with us. We go down, pressures are perfect and "excessive" oil was from when we attached the low ambient to the schrader valve. I never would have beleived this guy would run this type of operation. He has over 100 techs. Not a small fly by night.

  11. #11
    Join Date
    Feb 2012
    Location
    Toronto Canada
    Posts
    1,090
    Quote Originally Posted by Carbon View Post
    I am beginning to wonder though. Did an install last year, 5 ton package. Didn't get the service contract as the owners high school buddy has a very large service company. One of his techs tells the owner he has a leak and there is "excessive" oil in the unit. Quote is $2600 to leak check, fixing the leak was extra.
    Owner relizes he still has a waranty with us. We go down, pressures are perfect and "excessive" oil was from when we attached the low ambient to the schrader valve. I never would have beleived this guy would run this type of operation. He has over 100 techs. Not a small fly by night.
    I find the bigger the company the more crooked they are. Someone has to pay for all that over head. I can't even count how many times my company has come behind a Big HVAC company that told he customer BIG$ and we find a bad Run,cap or loose wire. My favorite is when they say the unit is shot need a whole new one then we get it going for $$$ instead $$$$. We like to keep the customers calling back not make big $ and run

  12. #12
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,189
    Was there anything on the show more than they showed a couple months ago?

    We're finding the crooks in big & little, locally owned & nationals. One locally owned has even stooped to sabotage. Moved the common wire off common on a PC8900 system and told her she needed to spend a bundle on a new control. Moved a wire on the contactor for the little comp of an extended warranty covered XL1800. Told them needed to replace. Our salesman suggested a 2nd opinion. I moved 1 wire 1 spade terminal over and that little orange thing roared to life. Then there's their tech who told a lady her boiler had a crack in the heat exchanger and CO was pouring into the house, gonna kill them. Our tech who isn't a good boiler man went over. Calls me: you know I'm not too sharp on this but wouldn't WATER be pouring out? Duh!

  13. #13
    Join Date
    May 2000
    Location
    Rochester, NY, USA
    Posts
    14,308
    Quote Originally Posted by Carbon View Post
    I am beginning to wonder though. Did an install last year, 5 ton package. Didn't get the service contract as the owners high school buddy has a very large service company. One of his techs tells the owner he has a leak and there is "excessive" oil in the unit. Quote is $2600 to leak check, fixing the leak was extra.
    Owner relizes he still has a waranty with us. We go down, pressures are perfect and "excessive" oil was from when we attached the low ambient to the schrader valve. I never would have beleived this guy would run this type of operation. He has over 100 techs. Not a small fly by night.
    Quote Originally Posted by OldSchoolMech View Post
    I find the bigger the company the more crooked they are. Someone has to pay for all that over head. I can't even count how many times my company has come behind a Big HVAC company that told he customer BIG$ and we find a bad Run,cap or loose wire. My favorite is when they say the unit is shot need a whole new one then we get it going for $$$ instead $$$$. We like to keep the customers calling back not make big $ and run
    where bigger companies get in trouble is when they change their business model to a commission base for their service tech's. They can reduce payroll (reduce wages) but the service tech actually makes more money.

    Every time a service tech sells a part, they get a "piece of the ticket". The problem for the service tech becomes the Moral dilemma. Does the service tech need to make a Car payment? Can he "bone" the customer for more money for any particular part, to "pad" the ticket?

    The company assumes the tech will do the right thing and only charge for a proper repair and not "make stuff up"

    This is where the rest of us come along and say "what a crap job the big guys did"
    The Last four letters


    American = I Can, Republican = I Can, Democrats = Rats


    any questions

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