Sorry to bother you but I have a few questions please. We purchased a new hvac heat pump central system and I did a lot of research. The current one was a 3 ton and the people that we select after I did lots of research on all 4 companies told me my home should have a 3.5 ton system. The 16seer unit didn't come in 3.5 ton so we were talked into a 4ton.
Anyway, we installed the system but the heat was worse than what we had, they came out and took out some freon. The energy bills were great, however since then it has gone downhill with this system. In the winter it really doesn't work and the HVAC guy is out at least 2 times a year because we have no heat and the unit runs on high all the time, and the energy bills are through the roof. We called a few other folks and they cant or wont work on the unit because it is a hybrid unit, but are willing to sell me a new one.
Moving forward - Yesterday I called out a different company because now we are having trouble with air. The unit cant support 78 degrees. It will run on low then go to high. Back and forth. This guy said we need new ducts at a nice cost of over $. our home is only 1684 sq feet. Do you think this is the trouble or am I getting the run around again? Why didn’t the original HVAC guy tell us we needed new ducts. I don’t know who to believe.
Please let me know,