Trane Warranty

[noserider]

I am researching trane units and have a warranty question. Their website states the units carry a 5 year basic warranty. It then seems to imply if you register your warranty online or by phone it gives you an additional 5 years if it's for your primary residence and you are the original purchaser. Am I reading that correctly that my registering online or by phone gives me a 10 year warranty? I spoke to a dealer but they were not clear on that point. Also if I purchase a new trane will other people working on my unit be able to pull up warranty info by looking at the serial numbers on my unit?

Thanks

[small change]

This registering of warranties on line is becoming the Industry standard.

Whenever I Install any new Equipment, I register it and get the additional warranty etc it takes a couple of days to get confirmation.

Then I also use my e-mail address to get confirmation and then I gather all the paperwork.

AHRI match, 10 year Part Warranty and have a sitdown with my customer and go over the paperwork with them.

I Then hand them a Invoice and they pay me.

Most of my customers have been with me for years......For newer customers that I don't have a history with .

The get the invoice when the job is completed..and I get a check....and then I will do a followup with them regarding the paperwork.

[noserider]

This registering of warranties on line is becoming the Industry standard.

Whenever I Install any new Equipment, I register it and get the additional warranty etc it takes a couple of days to get confirmation.

Then I also use my e-mail address to get confirmation and then I gather all the paperwork.

AHRI match, 10 year Part Warranty and have a sitdown with my customer and go over the paperwork with them.

I Then hand them a Invoice and they pay me.

Most of my customers have been with me for years......For newer customers that I don't have a history with .

The get the invoice when the job is completed..and I get a check....and then I will do a followup with them regarding the paperwork.

Thanks for the reply but could you answer my questions on whether registering alone makes a 5 year warranty a 10 and will any HVAC guy be able to pull up warranty info using my serial numbers?

Thanks

[BaldLoonie]

Yes

[noserider]

Yes

Yes to both? Seems a litty wacky that by not registering you get a 5 year penalty

[second opinion]

Yes to both? Seems a litty wacky that by not registering you get a 5 year penalty

Unfortunately the paperwork in the past for warranty registration has been lacking on the dealer end. By asking that you register the equipment on line helps to prevent a system from not being covered. It also allows the manufacturer to have a direct line of communication with you to inform you about purchasing an extended warranty that the dealer may not have let you know about.

[noserider]

Unfortunately the paperwork in the past for warranty registration has been lacking on the dealer end. By asking that you register the equipment on line helps to prevent a system from not being covered. It also allows the manufacturer to have a direct line of communication with you to inform you about purchasing an extended warranty that the dealer may not have let you know about.

Good points..the dealer I spoke with seemed to think the unit was only a 5 year warranty. It was my research on the Trane website that I got the info to register to get an additional 5 years.

[energy star]

How many years labor did he offer you?

[noserider]

How many years labor did he offer you?

One year labor included with the install.

[small change]

Unfortunately the paperwork in the past for warranty registration has been lacking on the dealer end. By asking that you register the equipment on line helps to prevent a system from not being covered. It also allows the manufacturer to have a direct line of communication with you to inform you about purchasing an extended warranty that the dealer may not have let you know about.

Funny I don't remember any dealer having to register any warranty on any residential equipment . It was pretty much standard stuff until recently. And I always register the warranty for my customers. It adds another layer of Customer Service. I get more face time with the customer. I also use my biz phone and e-mail in the warranty so I become the contact and I also reassure the customer if there is a problem with any part of this unit.....you are dealing with my smiling face and not any faceless corporation.

[second opinion]

Funny I don't remember any dealer having to register any warranty on any residential equipment . It was pretty much standard stuff until recently. And I always register the warranty for my customers. It adds another layer of Customer Service. I get more face time with the customer. I also use my biz phone and e-mail in the warranty so I become the contact and I also reassure the customer if there is a problem with any part of this unit.....you are dealing with my smiling face and not any faceless corporation.

Tied to extended warranties, imagine a MFG selling 100k units and only 20k come back with extended 10 year p/l There is a large profit margin for mfg's extended warranties even considering the abuse by dealers.