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Thread: R410a Eater

  1. #14
    Join Date
    Jun 2012
    Location
    Fayetteville, NC
    Posts
    225
    I would advise the home owner to get a hold of the manager. The first tech out there was lazy. I guess that's the difference between their district and mine. Stuff like that wouldn't float with me. Is this in Florida? What city?

  2. #15
    Join Date
    Dec 2003
    Location
    Citrus County, Florida
    Posts
    1,399
    Contractor was out of Orlando. I'd like to see if they'd supply parts.
    Last edited by Gunslinger; 08-12-2012 at 07:47 PM. Reason: added info
    Doug

  3. #16
    Join Date
    Jun 2012
    Location
    Fayetteville, NC
    Posts
    225
    Well unfortunately the contractor is off the hook according to Sears' policy. The contractor only has to worry about his install for the 1st year. Let me see if i can get a phone number for the homeowner to call.

  4. #17
    Join Date
    Aug 2008
    Posts
    214
    My Experience with Sears Customer disService has not been too good. I waited 4 days for a tech to make a warranty repair on my dishwasher. They kept telling me he would be there on Tuesday between 8&5....... this was Thursday night a 9 AM. Back to the TXV Issue, ICP will make the parts up. Sears should be sued and the State HVAC Board Notified of the sub-par work.

  5. #18
    Join Date
    Aug 2012
    Location
    All over the western U.S.
    Posts
    9
    I knew it was Sears just from reading your 1st. sentence.

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