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  1. #1
    Join Date
    Aug 2012
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    6

    PISSED OFF at Carrier

    I had installed a new Carrier comfort series 2.5 ton heat pump system from a local rep hvac company. model#25HCB3, AHU#FX4D on 6/28/2010. yesterday the fan motor died. I had to pay $ dollars in fees and labor. is this going to happen every 2 years? I emailed Carrier my thoughts and how I should get my $ dollars back. anyone have any thoughts? I think the warranty is 5 years. thanks.
    Last edited by beenthere; 08-12-2012 at 06:44 AM. Reason: prices

  2. #2
    Join Date
    Apr 2007
    Location
    Saint Augustine, Florida, United States
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    1,152
    there are two warranties......LABOR and PARTS. This is usually illuminated on your sales sheet or invoice. Very rarely do people buy a LABOR warranty. Carrier doesn't pay us to fix it unless you buy it. In the WalmartWorld of price shopping things get really lean sometimes and contractors have to cover costs of operation. Money doesn't fall off trees into our offices, we bill customers. That is how it works. When you buy a car, you help build all those fancy dealerships we drive by......

    Hell, Carrier and others sometimes bill us a processing fee for big warranty parts. Guess who ultimately pays that? You do.

    Sorry your motor broke.

  3. #3
    Join Date
    Jan 2004
    Location
    Lancaster PA
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    67,879
    You apparently have a part only warranty. Didn't your contractor offer you the extended labor warranty. If not, you should let him know that you would have bought it if he had offered it to you.

    Its not Carrier screw up that you had to pay, its your contractor that didn't tell you about extended labor warranties.
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  4. #4
    Join Date
    Aug 2012
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    6
    Quote Originally Posted by beenthere View Post
    You apparently have a part only warranty. Didn't your contractor offer you the extended labor warranty. If not, you should let him know that you would have bought it if he had offered it to you.

    Its not Carrier screw up that you had to pay, its your contractor that didn't tell you about extended labor warranties.
    I am sorry Beenthere, you are totally wrong! this is Carrier's product. they SCREWED UP!!!!
    I had a 1 year labor warranty through the contractor. The contractors installer told me he had to replace a bunch of these motors. so the motors coming from Carrier are defective.

  5. #5
    Join Date
    Jul 2005
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    5,491
    Quote Originally Posted by mrestfla View Post
    I am sorry Beenthere, you are totally wrong! this is Carrier's product. they SCREWED UP!!!!
    I had a 1 year labor warranty through the contractor. The contractors installer told me he had to replace a bunch of these motors. so the motors coming from Carrier are defective.
    Carrier didn't build the motors, they bought them from Genteq (Emerson). If Carrier is responsible, then so is the installing contractor for the same reasons, and even the distributor that sold the unit to the contractor. Where do you draw the line? IMO the responsible party is the manufacturer of the shoddy part. OTOH, the part was warrantied. Labor costs are unfortunatly yours, since you own the equipment. As owner you took on that responsibility. Caveat Emptor.
    Last edited by hvacrmedic; 08-12-2012 at 08:54 AM.

  6. #6
    Join Date
    Jul 2007
    Location
    Delaware
    Posts
    3,824
    Quote Originally Posted by mrestfla View Post
    I am sorry Beenthere, you are totally wrong! this is Carrier's product. they SCREWED UP!!!!
    I had a 1 year labor warranty through the contractor. The contractors installer told me he had to replace a bunch of these motors. so the motors coming from Carrier are defective.
    If you had a one year labor warranty, and you installed the system on 6/28/10 as you state in your first post, is not the labor warranty elapsed? What year is it?
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  7. #7
    Join Date
    Aug 2012
    Posts
    6
    yes, the labor warranty elapsed. I am pissed off because a fan motor that should last 10 years failed after 2. I bought a Carrier system, paid more so these things wouldn't happen. homeowners expect better products when buying from quality manufacturers. shouldn't they? the blower fan motor inside the garage failed, not from the exterior heat pump. I haven't had the system cleaned, why would this lead to a bad motor? BTW, I live in Florida. I will call the HVAC contractor back for the TESP test. I hope they won't charge me. also, I would like to thank everyone for your help.

  8. #8
    Join Date
    Jan 2004
    Location
    Lancaster PA
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    Quote Originally Posted by mrestfla View Post
    yes, the labor warranty elapsed. I am pissed off because a fan motor that should last 10 years failed after 2. I bought a Carrier system, paid more so these things wouldn't happen. homeowners expect better products when buying from quality manufacturers. shouldn't they? the blower fan motor inside the garage failed, not from the exterior heat pump. I haven't had the system cleaned, why would this lead to a bad motor? BTW, I live in Florida. I will call the HVAC contractor back for the TESP test. I hope they won't charge me. also, I would like to thank everyone for your help.
    Doesn't matter who the manufacturer is, they all pretty much give the same Limited part warranty. Which means they don't pay labor for the parts replacement. They just provide the part. Which most of the time, they didn't make the part themselves. They bought it from a vender, who won't pay them any labor if it fails either.


    The DC motors tend to go out quick if they can't move enough air. Weather the problem is caused by bad duct work, or dirty air filters, or dirty evap coils.
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  9. #9
    Join Date
    Dec 2002
    Location
    Houston,Tx.
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    Quote Originally Posted by mrestfla View Post
    I am sorry Beenthere, you are totally wrong! this is Carrier's product. they SCREWED UP!!!!
    There are literally thousands of mfg. products a year that fail, because of a part they used in their product manufactured by someone else, this is the way it is and has been for decades. My guess is if Carrier had enough failures due to a faulty part they would have a recall or compensate you for the labor, I know this happens, Ruud did it with their boards back in the early 90's. All the Pro's here stress to the home owners all the time to buy the best parts and labor warranty, there really cheap compared to a repair, I bet what you paid for labor, you could have bought a 10 year P&L warranty. In my opinion, your service tech was wrong mentioning he has replaced a bunch of these motors, how do you know he is telling the truth, did he have documentation? If your SUV flips and gets totaled because of a faulty tire, do you blame GM or Goodyear?
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  10. #10
    Join Date
    Jan 2004
    Location
    Lancaster PA
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    67,879
    Quote Originally Posted by mrestfla View Post
    I am sorry Beenthere, you are totally wrong! this is Carrier's product. they SCREWED UP!!!!
    I had a 1 year labor warranty through the contractor. The contractors installer told me he had to replace a bunch of these motors. so the motors coming from Carrier are defective.
    And Carrier gave you a "5 Year Limited Part Warranty". Limited to the part only. They stood behind the motor.

    If your contractor had to replace a lot of those motors. Sounds like maybe they are doing something wrong.

    Now would be a good time to have the systems static/TESP checked, before that new motor goes out again in another 2 years.
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  11. #11
    Join Date
    Jul 2006
    Location
    Virginia
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    Your contractor did not build the unit he just installed it,some contractors give a 2 year warranty some give a 1 yr and some give a30 day on installs

  12. #12
    Join Date
    Jul 2010
    Location
    nebraska
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    If the duct work is sized correctly and you keep the filter clean it shouldn't lose another motor. A tip... those 1" pleated filters that say "last up to 3 months" are usually in need of changing after 30-45 days.

  13. #13
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    Jul 2010
    Location
    nebraska
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    Have your installer check the system static pressure. Most furnaces state max external static pressure .5". If it's more than that then it's not the motors or Carriers fault .

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