My 3 year old Goodman Heat Pump stopped working (problem was the starter cap). I purchased the 10 year parts and labor Goodcare warranty when the unit was installed. I had the same contractor that installed the unit come out to perform the service. They informed me that there would be an $$ "diagnosis" fee to perform the warranty work. I read the T&C's of the Goodcare Warranty, and while the wording is a bit vague, the T&C's seem pretty clear that all parts and labor should be covered under the warranty.
Here is an excerpt from the Goodcare T&C's:
"We are responsible for furnishing servicing labor related to the replacement of Goodman parts at no cost to you in fulfillment of this agreement."
I called Goodman Warranty dept and they side with the contractor in this case. Any Goodman dealers out there familiar with Goodcare warranty details care to comment? Is this "diagnosis" fee common for warranty work? I'm feeling pretty ripped off right now.