i guesss i should be thankful , because being a new tech i immidiatly found a job because of home warranty companies.
but the truth is, the reason why i got hired was because the company doesn't care about home owners that produce home warranty calls.
home warranty calls are considered the garbage calls and they hire new techs to handle these while the senior techs go on the cash calls.
like all insurance , a home warranty is a scam, people pay yearly as if their equiptment broke even though it hasn't ,
then the companies fill their legal papers with all kinds of disclaimers so if something does break , they don't have to pay for it.
(such as a dirty filter)
the home warranty companies give the service company a set fee , about $200 per call,
the service company gives their service tech a set fee , usually about $30,for doing ALL the work, NO MATTER WHAT THE PROBLEM IS
wether you switch on a thermostat, replace a compressor , or GET THE CALL DENIED, the service tech's pay is the same.
this creates a quick fix , gas-and-go practice from the technician, and a new HVAC skill known as 'denying claims'.
the service companies tell the techs that they lose money in this deal which is FALSE,
because even if the service company loses money on a compressor they easily make it up in capacitors, switched off thermostats, and other piddily crap.
the only people who are getting screwed are the customer and the service tech.
customers are given low priority and can find themselves waiting for days to have a tech visit their house.
.. and you won't be able to quit and work on your own because customers have been paying for years and are trapped into using the sytem.
the company i worked for had honest techs , when customers asked , we told them home warranties are a bad deal,
unless you want to find yourself changing compressors for $30 , i suggest technicians take some kind of active role
...as as you know , home warranty companies also are involved with "covering" some businesses.