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  1. #14
    Join Date
    Jul 2004
    Location
    delaware
    Posts
    102
    I have to agree up until this year i was nieve (spelling?) enough to think that we all nitro checked our new installs before we let the freon fly!!!!!!!!! Well after about 10 after hour weekend and holiday calls because of flat pressures i realized it to be untrue while i had to leave my family functions to work the install guys were sucking up their bonus money for completing that extra job last week, I had an epiphany put the install guys on call they had a work van and enough knowledge to be dangerous well they didnt want any of that so the boss revoked their take home van !!!!!! good and bad i say sad we had to run so many call backs when this is kinda against epa regs, but good that the boss took soime sort of action if he did not i said with a smile there are plenty of other jobs out there where hopefully this is not tolerated........i do agree with the formentioned keep the business were you can handle the work load anything else your asking fo trouble.............good day all

  2. #15
    Join Date
    Aug 2006
    Location
    W.Va.
    Posts
    70
    every one asks about service techs.i have thought about this, it may sound conceided but think about it before juding my statement. dispatchers say when they pee off a customer dont worry service man has to see them not us. when an install goes to fastthey say dont worry service dept will fix it. and when a customer says dont worry if the unit is 20 years old we can get a servce man to fix it.so here it is what i think a good frame of mind and attitude of service man is; SERVICE MEN:WE PERFOFM THE IMPOSSIBLE EVERYDAY, MIRCLES JUST TAKE A LITTLE LONGER

  3. #16
    Join Date
    Jan 2002
    Location
    Ft.Worth,Tx
    Posts
    4,584
    After all it's just a Saturday.
    Rheem 3.0 ton systems
    1) Call AHS not cooling, Master Bedroom unit, filters clogged with dirt,then go into attic furnace with start collar into side 12" duct, ductboard on rear 12" duct.Go to outdoor unit,remove top,completely impacked closed coil,motor hot,compressor hot, shut down call AHS denied, lack of maintenance.Clean coil with BIG YELLOW,rinse and check motor,capacitor,compressor,pressures are not good due to low airflow.Give estimate for plenum,new return enlarged in hallway, and the repair side of furnace with metal..

    2) Game room 20x22 with (2) 10x6x6 no return, find return in hallway 14x25 with 16" duct in chase,estimate for new filter grill in chase inside Game room, adding 12x6x7 to replace the lack of airflow.

    3) Total time 2.0 hours collected 55.00 AHS with repairs to be done nexted week total>>>$1000.00+

    >>>>Priceless<<<<
    "Everyday above ground, is a good day".
    "But everyday that you have made a difference in someones life, may insure you stay above ground a little longer".<aircooled>

  4. #17
    Join Date
    Jul 2006
    Posts
    169
    hey r12rules, havent heard back from you. whats up?

  5. #18
    Join Date
    Aug 2006
    Posts
    2,609
    My pet peave was relatives working in the office, and they can't hire help for the field because it cost too much. There was no need for 5 summer hire file clerks, while we couldn't get one field helper for the summer. Also it used to erk me that we had Nextels with no phone hookup and the summer hires had unlimited call times on a company full feature Nextel. PS I started in this trade working for a relative out in the field, cleaning coils on strip malls, and shopping centers. My step-uncle was to only to be addressed Mr. when I worked for him and I rarely saw him to boot.

  6. #19
    Join Date
    Jun 2006
    Location
    right, here! in the heartland of the homeland!
    Posts
    737

    true but true

    Originally posted by cool tech 64
    every one asks about service techs.i have thought about this, it may sound conceided but think about it before juding my statement. dispatchers say when they pee off a customer dont worry service man has to see them not us. when an install goes to fastthey say dont worry service dept will fix it. and when a customer says dont worry if the unit is 20 years old we can get a servce man to fix it.so here it is what i think a good frame of mind and attitude of service man is; SERVICE MEN:WE PERFOFM THE IMPOSSIBLE EVERYDAY, MIRCLES JUST TAKE A LITTLE LONGER
    Were Technicians, not Magicians!

  7. #20
    Join Date
    Aug 2006
    Location
    W.Va.
    Posts
    70
    your right but everytime you fix someones unit they think we can always fix it...... public perception isnt great????????

  8. #21
    Join Date
    Aug 2006
    Location
    Phoenix, AZ
    Posts
    63
    This will tweak many of you but it is reality!!

    After being on this site for a short while I hear a common complaint from techs. (I can go into compalints from onwers/bosses another time)

    I hear alot of complaining covering a multitude of topics. But you know what. It really shouldn't matter. If a tech is that good, he should be able to move a moments notice because according to the owners, they can't find good techs!?!?!?

    What I have noticed since I went from Senior Tech to Management years ago, is many techs live above their means. When the summer hits and the OT is coming in, they run out and buy new toys, new cars, cars for the kids, bigger house, etc. In the fall when the OT dries up, they are begging for OT.

    I have a meeting topic every year reminding the techs to budget on a 40hr week, OT is just gravy. But even then, I get a few that don't get it and think if they are working 50-60hrs a week they can cover everything. Not thinking that the 50-60hr weeks are temporary.

    As difficult as it is to do Techs need to sit down and determine what the need to live on AND save a chunk. Determine what you can trim out. How much do you spend to eat out, order in? If you are working 60+hrs a week do you really use that camper & boat for fishing or sking, quads and sandrails for play? You are still paying for them to sit there whether they get used or not. This is not to say one can't have these toys, one can, if budgeted for.

    Once a tech(and family) can live on a budget and put some away in savings, he opens up opportunities for himself.

    Another thing they can do is go to the trade organization meetings in their area. Meet and Greet your competitors, let them put a face to your name, build at least an "aquatence type" of relationship with them. Talk with other techs working for other companies. Find out how they operate and whether it is something you could work with.

    I learned long ago to position myself, both financially and professionally, to be able to quit ANY JOB on ANY given day, if needed. This does a couple of things. It gives you a much different outlook on the situations that arise at work. They don't seem to get to you as much. You can shut it off at night. Look at it again in the morning, instead of dwelling on it knowing you can't leave due to financial requirements.

    Having your name/face familiar with competitors allows you to have place to go, rather quickly if you want to. And also having some knowledge of how the new employer operates, 'cause you have already done your homework on them.

    All this said, one still needs to be very good, (in the field) and very disciplined (financially) to put oneself in this position.

    But it works.......





    [Edited by ifixstuff on 09-03-2006 at 06:49 PM]

  9. #22
    Join Date
    Jun 2006
    Location
    right, here! in the heartland of the homeland!
    Posts
    737

    LIVING BEYOND YOUR MEANS AMOUNTS TO!

    Not being able to go beyond your limits to achieve more than what you can expect from oneself, therefore if you always do what you always done , you simply have what you always gotten!
    arise to the top, without putting limitations on oneself, and know your limits without spreading yourself to thin, is another thing in it self entirely, and knowing your limits, so to speak,,

  10. #23
    Join Date
    Aug 2006
    Location
    W.Va.
    Posts
    70
    i have a new peeve.the company that i work for does plumbing ac refrigeration and appliances. why do customers think we carry every part for every kind of unit on our van!!!!!!!!!!!!!!!!

  11. #24
    first of all, I think that Mr. Lusker and Mr. Fixit have it pretty much set up.

    There is more wisdom in what just these two men said than has been said in a very long time. (on this subject)

    as to the statement that so many techs go out and start their own thing ... all withOUT much of anything in the way of business acumen... that my friends, is an UNDERSTATEMENT!!!

    If you took a pole of those where who would honestly admit what education they engaged in prior to entering this field and prior to entering their own business ... most here would be SHOCKED to learn that most here have NOT received any formal education and most business owners have NOT taken any classes or courses or had a Mentor or hired a business manager to assist them in the areas of running a real business, which they were not qualified to work in themselves.

    (boy what THAT a "run-on" sentance)


    I believe that if Lusker and fixit should ever get together and colaborate ... they could become a fantastic resource for independant service contractors to utilise.



  12. #25
    Originally posted by cool tech 64
    i have a new peeve.the company that i work for does plumbing ac refrigeration and appliances. why do customers think we carry every part for every kind of unit on our van!!!!!!!!!!!!!!!!

    this could easily become a whole new thread topic all by itself.

    The Education of Customers!!! what do the customers need to know in order to adequately talk with us?

    They need to understand that we do a job for them which, if we simply billed like the medical community does, we would all be richer than our wildest dreams!!!

    However, we do NOT bill them as does the medical people.

    1) We do not charge them for call backs, (legit ones, that is).
    2) We do not charge them to have another contractor or service man review their system and charge separately for this.
    3) we travel to them, we make house calls!
    4) we work within THEIR time frame, not our own.
    5) we do NOT charge their insurance and bill them a co-pay.
    6) we dont bill them based upon the urgency of the customer's need!


    the contractors who do carry a serious supply of parts, they never have enough to meet every need.
    And, much of what is on the trucks is NOT being moved in a timely manner.

    Then too, the contractors who choose to NOT carry truck stock ... they often times leave themselves in a bind to have the time to hit many more than 3 complete service orders in a given day's time. And I am NOT reffering to market work! In that scenario, your real fortunate to hit three stores in a day whether or not you complete even one of them

    so there is so much that customers have no clue what we go thru and what we do for them in cutting them a break.


    as far as what our value in in the world? I believe we are more valuable to our way of life than even the medical community!!!



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