On Monday I have to go out to a job, and help the controls contractor communicate to all of the WSHPs. He says he cannot communicate to any of them. He is getting a prompt that says the LON card needs commissioned. Now I am not that experienced with LON but wouldn't that mean that he needs to commission it onto his network so that everything can communicate to the JACE? I was told he is just trying to discover all of the neuron ids, and he is getting this prompt when he clicks on one of them. In the past when I have assisted the controls contractor with this type of issue I just sent out a service pin message, and they commissioned it from there. He has a Tridium JACE on this site. Can anyone give me some ideas of what I need to do or recommend the controls contractor to do when I get on site?
Thanks A lot!