Multistack/Smardt

[sargent york]

Are Smardt/Multistack chillers starting to sell in your market area?

[sinc4]

I have seen a lot of Smardt chillers up here in ontario. Not to many Multistack machines locally but there are a lot in Montreal I here.

[flange]

have sold some, working on a few more. there are reasons they are harder to sell unless you really understand and can sell the value. one of the problems is people who misunderstand them, and also the need for trained guys to work on them.

[sargent york]

We have signed up to rep them,going to training, we are trying to sell them as replacements for older chillers but man are they priced high, cant see the price difference over competitors.

[flange]

pricing is getting better as they sell more. when you learn the features and benefits, they get easier to sell. cost isnt always the determining factor. as a new rep, your issue will be getting the first few in the market, after that, the ones already installed will start to help you.....

[KnewYork]

Sargent York, are you repping both Smardt and Multistack? We have sold both on bid/spec jobs. We are now considering ArtiChill. Our feeling is they have better product/customer support. We are not impressed with Smardt customer service.

[sargent york]

We are national retrofit contractor for Multistack, myself and 3 more of my crew are trained to service. The Multistack organization really impressed us. We also have a customer that has a Smardt chiller that wants us to service after warranty is over, so im going to Montreal to get training. These chillers are the future direction of the market. I will look into ArtiChill also.

[JohnLoves2ski]

I think pretty much anything that's using the turbocore compressor is awesome; I am a huge fan.
Smardt chillers definitely require a Smardt trained tech. They are NOT just another chiller. Quite a few have gone in around the Los Angeles, area, I have only seen a couple in the pacific northwest area.
I don't know a lot about the Multi-Stacks, but I know that in sections, they fit nicely in in an elevator, and they can have a turbo-core option.
Turbo-core compressors have a very impressive turn-down ratio, negligible electrical start-up spike, and they are super quiet.
They are more money, but remember that this is just first cost. You can get way more efficient at low loads with these.

The only issue I have seen with them is if the specifying engineer mis-sizes them - over sizing it massively on a tiny system "for future expansion'. (the water in the loop left the chiller, made it through the AHU, returning to the chiller only 20 seconds later. 20 seconds!)
Just my 2 cents.

[B1978]

Has anyone lost a HX on a Multistack, I am leak checking one tonight. When I replace the condenser I have to remove the evap as well, looks like a nightmare. MagLev compressor. Its just out of warranty.
I would consider investigating the HX failures before installing one.

[sinc4]

I personally would not touch anything with a brazed plate heat exchanger. I would only push the flooded machines for that reason of the service factor on the brazed plates

[B1978]

Just condemned my first condenser, its leaking pretty bad. It looks real fun to replace, and super expensive.

[roweballs]

Powerpax/Smardt Chillers have to be the greatest thing since sliced bread if all the large manufacturers are trying to make there own "magnetic bearing" Compressors.
I work for a smardt chiller service partner in Australia, i am a factory trained service tech and i reckon their service and product support is second to none. But i am biased.........lol.

[sargent york]

Smardt doesnt return phone calls or emails in a timely manner, we have been trying to book a training class for 3 weeks. Multistack lot better on customer service.

[roweballs]

I'm not gonna lie, I'm still waiting on a refresher course, training takes ages to get booked in.
I'd be interested to know if your smardt units over there are the same as the ones manufactured here in Australia.

[sargent york]

Will they even respond to calls or email? Next time I go to job Ill get some pictures and post. Maybe you can spot some differences from the aussie models. It is not running very well due to water flows too low and cooling tower problems.

[flange]

I d onot have that problem with smardt, but I know who to email if needed, and usually hear right back, within reason. if you are going through secretaries, that seems to be a common complaint.

[sargent york]

We are trying to get movement by going through the Smardt distributer in our area, but still no news.

[flange]

check your email.

[envy86]

im a control tech and ive seen about 5 multistacks in the phx az area i also know there are quite a few in tucson

[acjourneyman]

We are national retrofit contractor for Multistack, myself and 3 more of my crew are trained to service. The Multistack organization really impressed us. We also have a customer that has a Smardt chiller that wants us to service after warranty is over, so im going to Montreal to get training. These chillers are the future direction of the market. I will look into ArtiChill also.

Wow, I wouldn't have ever believed someone said Multistack impressed them, I guess I have now heard everything.