End of an era. RFS begins
My employer just went live with tablets instead of paper work tickets, and I'm on standby this weekend. The end of more than 35 years of trying to find a pen that works on the dashboard. They are using dware remote field service, and although I haven't spent a lot of time with it, I must say it seems very user unfriendly. Filling out the report is not a linear process, you always seem to be jumping around.
Any good experiences with electronic tickets? Best and worst software you've used? With my hunt and peck typing skills, I will be adding a 1/2 hour to each call, maybe thats the idea.
Used vensis. It sucked. Gave up and went back to paper.
“I haven’t failed. I’ve just found 10,000 ways that won’t work.” - Thomas Edison
“It’s not whether you get knocked down, it’s whether you get up.” - Vince Lombardi
Dware is Davisware? Davis is one of the worst.
Originally Posted by hevysrf
Thats it, is it also the least expensive?
It is sooo awkward to use, bug filled. But the only one I was ever forced to use. I learned of better ones later. I know nothing of costs.
They use RazorSync where I am now. It's pretty awkward and time consuming. And with everything in the Cloud, you never know if it will be there the next day.
Any administrator can change or delete anything I input.
Just yesterday had a two hour service call. But took me another hour just to write everything up the way the company wanted. That's not necessarily RazorSync's fault.
I don't really see the advantage over the paper way of doing things. Still takes four people behind the scenes to go through all of the electronic stuff, and we're not a very big company at all!
We started using invoice asap this year. So far mostly good things.
Two main concerns so far:
1) Doesn't have sales tax grouping like quickbooks. So if you sync with QB and have sales tax groups then you will have to go back and edit the invoice to have $0.xx amount taxed then subtract the same amount un-taxed if the sales tax is off. (about 2-8 invoices per 100).
2) can't always view history for specific job with large customer through the app. Have to use the webpage a lot of the time.
My customers almost always want a paper copy of the invoice. Many of the older customers don't use email so that is out. Do you guys have a printer in your service truck?
"If you've eliminated all other possibilities whatever remains must be the truth."
Not me no printer. Everything is in The Cloud. No customers get paper invoicing at all, it's all digital, but then again, this is Silicon Valley.
Here's another interesting thing that happened last week. Checked the schedule on my smarty phone to see what was going on the next morning, didn't used to do that, but there was this one call I was supposed to meet someone at 7:00am and missed that ETA. So anyway, checked it in the evening. No problem.
Checked it again in the morning. And you have to 'force' an update because I guess it isn't smart enough to do that on it's own. In the morning it was a different call [good thing I checked]. Then, by the time I got to the job site, the whole work order had changed. Same address, just another scope of work had been submitted. Good thing I checked.
You'd think a quick text would be in order to at least say to re-check the work order. But nooOOoooo. LOL
All in all, in the few weeks I've been there, there is a gross waste of time. For several reasons. A lot of cream off the top going to waste for the business owners. I'm slowly working with the persons responsible to clean it up, but the system has been in place for a couple years now, and I'm not so sure some of the others really care so long as there checks clear.
Not going well so far, poor 4G in the store where I posted the first ticket, shop says they never got it.
It seems the major chains demand this type of billing, I'm on board as long as they support my learning curve on the device. If the part and equipment database was accurate, I could see it as being a great asset.
It seems after midnight, I lose any waiting calls, a dispatcher must must refresh the list, and I can't see my work from yesterday.