I purchased a brandnew Trane XL16i unit in December 2011 and ever since the warm weather started the unit has been failing. I live in Tampa Florida.
The company that installed the unit has been out since April on a weekly basis trying to fix the issue. They replaced Compressor already and some parts on the Air Handler not sure what. They replaced thermostat twice.
So here is whats happening the unit is programmed to be at 78 during the day when i am not home and programmed to be at 76 when i return at 5 pm.
Well, when i come home on the hot days (warmer than 88F) outside the unit is not able to manage to cool lower than 80-82. I come home to a HOT home.
So after 20 attempts min of trying to fix it they just came out again yesterday blaming the Thermostat for the 10th time and said they put the temp on permanent hold of 76F which worked great all day and night until this afternoon around 2:30 pm we saw the thermostat RISING to slowly but surely and its now once again at 80 F.
I am so over this. I called the manager of the company on Friday and had asked him to call the Field Rep of Trane to see if they replace the failing unit. They supposedly said NO. THey have to try to fix it he said. but how can that be i spend nearly $ on a brand new unit and have a unit that has constantly been failing?????
Any suggestions? they have changed fan speed so many times so when they changed it yesterday they did somethign it barely cooled our bedrooms. I am so frustrated.
Condenser Model 4TWX6048E100BA Serial Number 11433NKH1F
Air Handler TAM7A0C48H41SAA serial N. 11463SF05V
My home is a single story block home 2280 sqft i asked them to do a load calculation but said it wasnt needed that i needed this size of unit.
is the unit too small or too big? whats going on ?
Thanks so much in advance