American Standard Platinum ZV Control Thermostat alert code CFG 004.00

[HomesteadHVAC]

I installed an American Standard Forefront air handler, 20 SEER heat pump, and the fancy thermostat at a house about 2 hours away from home. Normally this is too far for me but it was a referral job with a decent profit.

The customer has emailed me, saying that the stat is showing an alert code CFG 004.00 I have looked through all the literature I can find through American Standard with zero success. He has rebooted the system and it is running but the error code is still showing.

Does anybody know what this is?

[skippedover]

2-hours? That's and entire 1/2 day just do commute out and back! Whew. There go the profits, eh?

[HomesteadHVAC]

Well I built in enough profit to cover everything.

Nobody has an idea of what this error code means?

[rundawg]

Thermostat alert code CFG 004.00

Nobody has an idea of what this error code means?

I've sent you an email with the Trane/AM Standard Communicating System Alert Code Addendum.

I can't post it in this "OPEN" forum.

The only thing listed as a "4", is "Low Flame Signal".

That's the best I've got.

[second opinion]

I've sent you an email with the Trane/AM Standard Communicating System Alert Code Addendum.

I can't post it in this "OPEN" forum.

The only thing listed as a "4", is "Low Flame Signal".

That's the best I've got.

Possibly a heating ConFiGuration page 46 and 47.

Trane leaves a lot to be desired on there new platform. To many releases and not enough updates.

[capecool]

Are you using a remote temperature sensor? If not, update the stat. If so this notification is normal.

[HomesteadHVAC]

Thanks for the help guys. I called the American Standard technical support line and they advised me that the humidity sensor within he stat is not working.
I need to update software and if that does not solve it, replace the stat.

Thanks again