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  1. #1
    Join Date
    Dec 2011
    Location
    British Columbia, Canada
    Posts
    53

    Confused American Standard Platinum ZV Control Thermostat alert code CFG 004.00

    I installed an American Standard Forefront air handler, 20 SEER heat pump, and the fancy thermostat at a house about 2 hours away from home. Normally this is too far for me but it was a referral job with a decent profit.

    The customer has emailed me, saying that the stat is showing an alert code CFG 004.00 I have looked through all the literature I can find through American Standard with zero success. He has rebooted the system and it is running but the error code is still showing.

    Does anybody know what this is?

  2. #2
    Join Date
    Jul 2004
    Location
    Massachusetts
    Posts
    6,826
    2-hours? That's and entire 1/2 day just do commute out and back! Whew. There go the profits, eh?
    If YOU want change, YOU have to first change.

    If you are waiting for the 'other guy' to change first, just remember, you're the 'other guy's' other guy. To continue to expect real change when you keep acting the same way as always, is folly. Won't happen. Real change will only happen when a majority of the people change the way they vote!

  3. #3
    Join Date
    Dec 2011
    Location
    British Columbia, Canada
    Posts
    53
    Well I built in enough profit to cover everything.

    Nobody has an idea of what this error code means?

  4. #4
    Join Date
    Jul 2007
    Location
    Virginia
    Posts
    5,029
    Quote Originally Posted by HomesteadHVAC View Post
    Thermostat alert code CFG 004.00

    Nobody has an idea of what this error code means?
    I've sent you an email with the Trane/AM Standard Communicating System Alert Code Addendum.

    I can't post it in this "OPEN" forum.

    The only thing listed as a "4", is "Low Flame Signal".

    That's the best I've got.
    Instead of learning the tricks of the trade, learn the trade.

  5. #5
    Join Date
    Aug 2007
    Location
    Northern VA 38 degrees N by 76 degrees W
    Posts
    5,046
    Quote Originally Posted by rundawg View Post
    I've sent you an email with the Trane/AM Standard Communicating System Alert Code Addendum.

    I can't post it in this "OPEN" forum.

    The only thing listed as a "4", is "Low Flame Signal".

    That's the best I've got.
    Possibly a heating ConFiGuration page 46 and 47.

    Trane leaves a lot to be desired on there new platform. To many releases and not enough updates.

  6. #6
    Join Date
    Jun 2003
    Location
    Morehead City, North Carolina
    Posts
    174
    Are you using a remote temperature sensor? If not, update the stat. If so this notification is normal.

  7. #7
    Join Date
    Dec 2011
    Location
    British Columbia, Canada
    Posts
    53
    Thanks for the help guys. I called the American Standard technical support line and they advised me that the humidity sensor within he stat is not working.
    I need to update software and if that does not solve it, replace the stat.

    Thanks again

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