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  1. #14
    Join Date
    Jun 2003
    Location
    Madison, WI/Cape Coral, FL
    Posts
    8,337
    Post Likes
    Quote Originally Posted by edu View Post
    Hi,I have a 2011 model and it just failed-probably the condenser. It was 1600 new which means it cost me about about $400 a year. The purchase was part of a dry basement installation and while I like my local company, they say they really cannot touch it and to ship it is about $400 and then what ever parts it cost to replace I would pay. Not a good investment for something that I thought was a premier product.
    If we can confirm that this is Therma-Stor manufactured product, we would consider an all out "make a disapointed customer happy" discount price on a new unit.
    Call Justin at 800 533 7533, ext 8474 and provide the serial number and model. He will take it from there.
    Hope this helps. Keep us posted.
    Regards Teddy Bear
    Bear Rules: Keep our home <50% RH summer, controls mites/mold and very comfortable.
    Provide 60-100 cfm of fresh air when occupied to purge indoor pollutants and keep window dry during cold weather. T-stat setup/setback +8 hrs. saves energy
    Use +Merv 10 air filter. -Don't forget the "Golden Rule"

  2. Likes Reiss liked this post
  3. #15
    Join Date
    May 2017
    Posts
    3
    Post Likes

    Reiss

    We purchased an enclosed basement system with a dehumidifier from a local specialist in the business. We were sold a Sanidry CX Generation 1 which broke down only after a few months of use. The internal workings of the dehumidifier were replaced under warranty to make the unit a Generation 2 unit. That unit has since broken down. The drypro people have refused to make us whole and will neither replace the unit nor repair it. I was told by the drypro repair man that they have had much trouble with the Sanidry product. Does anyone else know about this issue?

  4. #16
    Join Date
    Jun 2003
    Location
    Madison, WI/Cape Coral, FL
    Posts
    8,337
    Post Likes
    Quote Originally Posted by Reiss View Post
    We purchased an enclosed basement system with a dehumidifier from a local specialist in the business. We were sold a Sanidry CX Generation 1 which broke down only after a few months of use. The internal workings of the dehumidifier were replaced under warranty to make the unit a Generation 2 unit. That unit has since broken down. The drypro people have refused to make us whole and will neither replace the unit nor repair it. I was told by the drypro repair man that they have had much trouble with the Sanidry product. Does anyone else know about this issue?
    Same old story, call Justin, 800 533 7533 ask for Justin. Let him sort it out. He will do what he can.
    Keep us posted.
    Regards Teddy Bear
    Bear Rules: Keep our home <50% RH summer, controls mites/mold and very comfortable.
    Provide 60-100 cfm of fresh air when occupied to purge indoor pollutants and keep window dry during cold weather. T-stat setup/setback +8 hrs. saves energy
    Use +Merv 10 air filter. -Don't forget the "Golden Rule"

  5. #17
    Join Date
    May 2017
    Posts
    3
    Post Likes
    Thank you Teddy Bear. Unfortunately, Therma-Stor no longer has a connection with the SaniDry line which is manufactured by Basement Systems in Seymour, CT. I spoke with the warranty people at Basement Systems. They do not want to stand behind their product though the installer of the system said he has experienced a lot of problems with the Sanidry CX product. The lines freeze over, then defrost and short out. Best, Reiss.

  6. #18
    Join Date
    Jun 2003
    Location
    Madison, WI/Cape Coral, FL
    Posts
    8,337
    Post Likes
    Quote Originally Posted by Reiss View Post
    Thank you Teddy Bear. Unfortunately, Therma-Stor no longer has a connection with the SaniDry line which is manufactured by Basement Systems in Seymour, CT. I spoke with the warranty people at Basement Systems. They do not want to stand behind their product though the installer of the system said he has experienced a lot of problems with the Sanidry CX product. The lines freeze over, then defrost and short out. Best, Reiss.
    Thanks for the feed back. The Sani-Dry CX is made in China for Basement Systems.
    Would appreciate it if you would try a Sante-Fe product when you decide to replace the trouble-some unit.
    Keep us posted.
    Regards Teddy Bear
    Bear Rules: Keep our home <50% RH summer, controls mites/mold and very comfortable.
    Provide 60-100 cfm of fresh air when occupied to purge indoor pollutants and keep window dry during cold weather. T-stat setup/setback +8 hrs. saves energy
    Use +Merv 10 air filter. -Don't forget the "Golden Rule"

  7. #19
    Join Date
    May 2017
    Posts
    3
    Post Likes

    Dehumidifier has arrived!

    Quote Originally Posted by teddy bear View Post
    Thanks for the feed back. The Sani-Dry CX is made in China for Basement Systems.
    Would appreciate it if you would try a Sante-Fe product when you decide to replace the trouble-some unit.
    Keep us posted.
    Regards Teddy Bear
    Hello Teddy Bear,
    We ordered a Therma-Stor Sante Fe dehumidifier unit which arrived only yesterday. The installer will come out next week to get it hooked up. Thank you for the sound advice!
    Best,
    Reiss

  8. #20
    Join Date
    Aug 2017
    Posts
    1
    Post Likes
    Sani-Dry Dehumidifier

    Be very cautious when purchasing this $1,800.00+ item. Ours was a lemon. At one point it was shipped back to the parent company in Seymour, CT. It still continued to breakdown and finally the local dealer in Elkton, MD refused to warranty the failed replacement parts. Basement Systems will only warranty their “warranty replacement parts” for 1 year. Here is a timeline of the unit:
    2010-Purchase
    2012-Issue with icing on the outer panel
    2013-Issue with icing on the outer panel
    2014-Issue blowing hot air
    2016-Issue blowing hot air
    2017-Scrap yard
    This product does not hold up and if mine is an anomaly they would go out of their way to replace it.

  9. #21
    Join Date
    Aug 2001
    Location
    Pavilion, NY
    Posts
    3,115
    Post Likes
    My santafe is just shy of 20yrs old. The fan motor crapped out a month ago. I ordered and installed a new motor and hope for another 20 best unit out there imo

    Sent from my SM-N920V using Tapatalk
    ...

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