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  1. #1

    Heat pump repair question

    Hello,

    Had the AC go out on a Sunday on a hot day with family in town, so I called a local place for emergency service, which entailed a $ fee relative to standard service.

    The tech diagnosed the issue and replaced the "single pole contactor". I was busy with visitors so I wasn't worried about the cost at the time. Ended up being charged $ for the contactor and (I guess) the 5 minutes it took to replace it. (The fee for the diagnosis was separate.)

    Did a bit of Googling and the single pole contactors that I could find were in the $-$ range. Did I get taken for a ride?

    It's a Ruud heat pump if it matters.

    Thanks. :-)

    -Terry
    Last edited by beenthere; 08-31-2014 at 08:32 PM. Reason: Prices

  2. #2
    Join Date
    Jun 2004
    Location
    St Paul, minnesota
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    1,252
    if you can diagnose and find a place open on a Sunday then have at it. That's why it's called EMERGENCY service. Tech is paid overtime or double-time + gas and insurance. It all adds up

  3. #3
    Join Date
    Dec 2002
    Location
    Arizona
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    4,423
    Believe me there is a lot more cost involved in what you got than the cost of the part. No that is a very fair price.
    You might also want to read the rules here! No pricing is allowed.
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  4. #4
    Join Date
    Nov 2011
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    St. Louis
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    How much do you think that 1.79 loaf of bread costs the grocery store? Probably about a nickel or so...but it costs a damn fortune to keep it fresh on the shelf for when you might come in, keep the store lighted and conditioned for you and the employees, keep all the employees paid and insured, the delivery trucks fueled, insured, maintained and rolling, the cash registers maintained, computers and data maintained, etc, etc, etc.

    Contrary to some schools of thought out there, HVAC work is an actual business like any other...
    "...and pray it works, pray to God it works."

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  5. #5
    Join Date
    Jan 2004
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    PA
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    Sorry, prices aren't allowed here.
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  6. #6
    Join Date
    Nov 2006
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    Southeastern Pa
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    19,497
    Quote Originally Posted by Coltrane View Post
    Hello,

    Had the AC go out on a Sunday on a hot day with family in town, so I called a local place for emergency service, which entailed a $ fee relative to standard service.

    The tech diagnosed the issue and replaced the "single pole contactor". I was busy with visitors so I wasn't worried about the cost at the time. Ended up being charged $ for the contactor and (I guess) the 5 minutes it took to replace it. (The fee for the diagnosis was separate.)

    Did a bit of Googling and the single pole contactors that I could find were in the $-$ range. Did I get taken for a ride?

    It's a Ruud heat pump if it matters.

    Thanks. :-)

    -Terry

    The short answer is "no."

    You didn't just pay for the contactor.

    You paid for the diagnostic skill and safety that made its identification and replacement possible, along with all of the other ancillary expenses that go along with bringing the part and the skill to your doorstep. Some of those expenses are alluded to in the posts above.

    It has become commonplace for some folks to beleive that the cost of a part they find on the web is the cost they should pay. However, that is a dream of a socialist paradise that will never exist. The proof of that is the last six years. Hope and change are words in a slogan.

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  7. #7
    Join Date
    Mar 2013
    Location
    Springville, NY
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    3,735
    Quote Originally Posted by Coltrane View Post

    Did a bit of Googling and the single pole contactors that I could find were in the $-$ range.
    Google didnt fix it for you, the tech did, on Sunday.

    It could have been a million dollars. You made the call and approved the work. You pay the proce.
    Political Correctness, the language of wussies.

  8. #8
    Join Date
    Jul 2013
    Location
    Richmond, VA
    Posts
    862
    If you're capable of diagnosing the issue and replacing the contractor yourself, then have at it. But if you want to pay someone to lend their expertise, prepare to pay the price.

    We're not selling water where there is none, it's air conditioning. It's a luxury no different than fixing a BMW or a Rolex watch. Can't afford it, get a box fan.

  9. #9
    Join Date
    Jun 2014
    Location
    Dover, DE
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    1,624
    Did the tech respond in a timely manner, quickly diagnose your problem and repair it with parts on his truck? If you answered yes then you didn't get taken. You paid for a qualified knowledgeable technician to drive to your place of resistance during non business hours. Your lucky he had the required parts to fix the problem. The cost would have been more to open a supply house on the weekend.

  10. #10
    Join Date
    Sep 2009
    Location
    S.C.
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    1,412
    Sorry Terry, I missed the problem. There's a reason why me are highly paid. Most all of us are multi-skilled and we work 365 days a year. Prices vary on locations and by different companies.

    Yes, I know I Shouldn't But I Just Can't Help Myself...

  11. #11
    Join Date
    Aug 2010
    Location
    Little town in Texas
    Posts
    337
    Quote Originally Posted by Coltrane View Post
    Hello,

    Had the AC go out on a Sunday on a hot day with family in town, so I called a local place for emergency service, which entailed a $ fee relative to standard service.

    The tech diagnosed the issue and replaced the "single pole contactor". I was busy with visitors so I wasn't worried about the cost at the time. Ended up being charged $ for the contactor and (I guess) the 5 minutes it took to replace it. (The fee for the diagnosis was separate.)

    Did a bit of Googling and the single pole contactors that I could find were in the $-$ range. Did I get taken for a ride?

    It's a Ruud heat pump if it matters.

    Thanks. :-)

    -Terry
    I didn't get to see the prices. ..but I can tell you I paid $250.00 to have a little $50.00 water pump put on. Because I usually screw something up when I'm not used to working on something,without the proper tools and knowledge. I'm sure it only took his guy an hour to put it on. But it was done professionally and I could drive off and not have any worries.
    It's called , running a successful business!
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  12. #12
    Quote Originally Posted by timebuilder View Post
    You paid for the diagnostic skill and safety that made its identification and replacement possible
    Actually I paid a separate diagnosis fee, as I stated. Great job crow-baring a political rant into your response though. Always love that. :-)

    Thanks for the responses though -- certainly clears it up. I didn't mean to tweak a bunch of pros the wrong way. I was just asking a question. Obviously people do get ripped off from time to time. I'm not trying to act like it always happens -- you shouldn't act like it never happens.

    Take care everyone.

  13. #13
    Join Date
    Jun 2014
    Location
    Dover, DE
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    1,624
    You didn't exactly tweet us the wrong way, but you have to understand where we are coming from. The internet age has made people think they know what things cost. But so much more goes into replacing that part.
    If you did some research you'd find the cost of everything is jacked up from the original supplier from the grocery market to the car dealer.
    There are most certainly hacks and deadbeats out there, but if your unit was fixed correctly on the weekend in a timely manner then you didn't have one.

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