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  1. #14
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,005
    Quote Originally Posted by gmac View Post
    Anybody know anything about Service Experts in louisville Ky.?

    Run.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  2. #15
    Join Date
    Feb 2010
    Location
    Calgary, Alberta
    Posts
    1,012
    I have no qualms with inventory control at all. But when you're in a city of a million people where Lennox has a 60% market penetration, it's helpful to be allowed to carry more than 1 - 1\3hp motor, 3 control boards and 2 flame sensors when the temperature drops to -30* celcius.
    I'm not exaggerating.... My current company allows us to carry whatever we want of an expansive list of which parts have been deemed to move quickly in the winter. Up to $8000 worth I think.
    No one abuses it and inventory gets drawn down by the end of the winter.
    Being told that your one 60L21 motor must be on shelf 2 slot 1 is a bit crazy no?

  3. #16
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by syndicated View Post
    Being told that your one 60L21 motor must be on shelf 2 slot 1 is a bit crazy no?
    Actually, I'm a huge fan of consistiency in truck stock. Anyone at our company can go to any truck and know what to find and where to find it.

    If your van goes in the shop for a day or two, isn't it nice to know that the one you'll be using in the meantime is laid out the same as yours?
    Technical incompetence is NOT a sales tool....

  4. #17
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    Quote Originally Posted by syndicated View Post
    Being told that your one 60L21 motor must be on shelf 2 slot 1 is a bit crazy no?
    No, it's not crazy, it's actually a good idea for the reasons John stated above. If you don't like it you could always start your own co, give everyone their own credit card & tell them to go shopping. Let's see how that works out for ya.
    WHY?

  5. #18
    Join Date
    Jan 2003
    Location
    Kansas City
    Posts
    1,478
    I worked for an 80/20 resi/commercial company that I loved. The management held quarterly meetings to present actual financials and create a team environment. Bonuses were given to encourage sales, but we weren't badgered about them. This rewarded the natural sales gifted techs and encouraged those that weren't. We were empowered to handle customer complaints on the spot within reason and we were counseled on the result after the fact. Our primary goal was to take care of the customer....I mean that...Take care of the customer. We had a maintenance agreement program that was popular and the name of it was almost a local brand. We were a bit expensive, but our service was excellent....Service Experts came in and blew it up. We were no longer able to handle customer complaints..sales quotas were not mandatory, but we were chastised for low numbers. They changed the name of maintenance agreement as well as the discounts our customers have been provided for 50 years. The environment became toxic and it was every tech for himself. I left.....that was 5 years ago and there isn't one service technician there that i know. I blame the previous owner for taking us public, but my local service experts turned an excellent place to work into a service call assembly line with a timeshare pitch at the end.

  6. #19
    Join Date
    Jan 2007
    Location
    Jacksonville,Fl
    Posts
    123
    Quote Originally Posted by syndicated View Post
    I have no qualms with inventory control at all. But when you're in a city of a million people where Lennox has a 60% market penetration, it's helpful to be allowed to carry more than 1 - 1\3hp motor, 3 control boards and 2 flame sensors when the temperature drops to -30* celcius.
    I'm not exaggerating.... My current company allows us to carry whatever we want of an expansive list of which parts have been deemed to move quickly in the winter. Up to $8000 worth I think.
    No one abuses it and inventory gets drawn down by the end of the winter.
    Being told that your one 60L21 motor must be on shelf 2 slot 1 is a bit crazy no?
    We do something similar, closer to 5k per truck, not counting refrigerant.

  7. #20
    Join Date
    Jul 2012
    Location
    cincinnati ohio
    Posts
    4
    i worked @ service experts for 9 years until march of last year and it was a great place to work. sometime in late 2010 they got a new CEO and he all but destroyed the place. between January 2011 and April 2011 21 people quit they eliminated the original owners position and brought a whole bunch of clowns down from Dayton ohio , half of which had something to do with terminex to run a hvac company. needless to say they destroyed it by bringing some wonderful sales practices with them like having a salesmen accompanying a service guy to a repair so they could try to sell them new equipment instead of fixing it. Anyways Louisville isn't in the same Territory and northern ky and Ohio so they prob have there own set of crooks running things down there, like someone said at the beginning of the thread..........RUN

  8. #21
    Join Date
    Jul 2012
    Posts
    6
    Worked for them for 2 years and like the other posts state you are rewarded for selling and not for doing a good job and having clue. DO NOT WORK THERE!

  9. #22
    Join Date
    Dec 2004
    Location
    Columbia South Carolina
    Posts
    52

    Run Run Run

    Alot of the statements made here are pretty accurate. I worked at SE for 2 yrs. some of the guys I worked with were good techs, others not so good. Its all about customer service and that's great, for the customer not the techs out in the field actually doing the work. If you sell, sell, sell upgrades to customers and referrals, you get the good jobs, the atta boys and praise. I went on alot of maintenance and saw all the add ons that were sold by previous techs, when it is time to replace those high end filters, uv lights and other's, the customer balks at the price. the customer's first response is I was never told about the replacement or the cost. Some times the customer is just wanting something for nothing, alot of times the tech sold it to them because of the spiff you could get.
    Troubleshooting equipment to fix the problem is severely lacking, just sell them a new system. Comming from the top management, if you have a system over 10 yrs old you need to turn it in as a referral for a salesman to contact them. Training what is that? The only training is sales training. Technical training is the last thing on their mind. These young techs really need it to be sucessful in this industry. Myself I do alot of reading, taking classes from the manufacture on their equipment, research trying to stay updated on all the new stuff comming out.
    If you like working 12 hours a day, showing up at 6pm at night to do a do a 2 system customer maintenance on their equipment on a friday night ( we just got ahold of the customer), doing your own training, trying to sell a customer a new system cause you cant figure out what the problem is and repair it, having the customer call a complain about the price you charged them for a repair, ( from the companys own pricing book) then you have to go back and perform a free maintenance service on their equipment just to appease them and not lose a customer, be micro managed by the management on your every move: Then this is the place for you to work.
    I have been in this business along time, moving back home and researching the various companys in town, this seemed like a good place to work, but once SE took over the company, it went straight to hell. Turn over was high, the guys with experience have left. To me it's not about the money, its about doing a good job for the customer, taking care of them and most of all ENJOYING what you do. I love my job and can't imagine doing anything else. It won't ever be with SE.

  10. #23
    Join Date
    Oct 2012
    Location
    Sandy, Utah
    Posts
    86
    EXPERT
    Ex-pert
    A drip under pressure.....

    I know everyones heard the definition of "expert". Just thought I'd remind us.

  11. #24
    Join Date
    Sep 2012
    Location
    Milton NH
    Posts
    25
    I've been at service experts in New Hampshire for 15 years.Everthing you guys said is true.Corp. has ruined everything.I take care of the customer & don't care about the reports.I can not tell a customer that they should replace a unit that is 10 years old.I'm not a salesman,I'm a service tech

  12. #25
    Join Date
    Nov 2004
    Location
    up in the hizzy
    Posts
    1,288
    Well, the franchise is up for sale, hopefully the buyer would be a little bit more compassionate.
    Lennox suck large behind!!

  13. #26
    Join Date
    Sep 2012
    Location
    Milton NH
    Posts
    25
    We can only hope

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