Replyservice experts, the name itself is a joke, they are own by Lennox, hear lots negatives about them.
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Service Experts?
Anybody know anything about Service Experts in louisville Ky.?
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service experts, the name itself is a joke, they are own by Lennox, hear lots negatives about them.
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Yea I haven't heard many Good things about them unless your a rookie then just get that foot in the door!
They just moved out this way bought up alot of little lennoxx dealers and are making them run thier Big corporate style lots of people un happy
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Worked for service experts in Indiana, extremely corporate. Just try to sell sell sell, they reward those who sell and not who can fix things. Had to go to a three day selling seminar because I wasn't selling uv lights.
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Thank goodness there are none in WI.
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Yet.. Don't worry, they will invade us soon enough. NAS is here, so I would think Service Experts isn't going to be too far behind.Originally Posted by chuckcrj
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Our Lennox Milwaukee district manager is very much against it. Not sure how much clout he has when it comes to Service Experts though.
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I don't really think anything at all because NAS and Service Experts basically just use the Lennox name from what I was told by the guys at Lennox in Madison when I worked for NAS. They went on some complicated rant and I think basically what he was saying was they aren't really affiliated with NAS (and I would assume its the same with Service Experts) because they are basically their own company. NAS or Service Experts aren't really "factory authorize service" or whatever you want to call it like Trane and Carrier. It would be a blessing on the resi side is Service Experts didn't come up here, and it would be a blessing if NAS left.
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I worked at Service Experts it was way beyond corporate... the Manager was a two face b****!
The BITTERNESS of POOR QUALITY remains long after the SWEETNESS of LOW PRICE is FORGOTTEN.
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The guys know who work for ServEx seem to like it....
WHY?
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I worked for them for a year and a half. Their training is poor, none of their upper management has any trade experience.
Its like working for sears (from what I'm told) if you sell equipment, plus agreements and furnace insurance you will do well.
They have a very rigid pay scale based on your Nate training level regardless of any government issued tickets.
They use a centralized call centre that pays their employees minimum wage and therefore provides minimum service. Your van will be tracked by GPS, which will end up being a ford transit connect. The inventory you can carry is rigidly controlled, including which shelf each part is stored on. Anything not on the list is not allowed.
If you have no experience, it's not the worst way into the trade, but if you have experience and like using your brain, you should look elsewhere.
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I understand some of your complaints about the pay scale & what-not, but not quite sure why you're upset about the GPS thing & the rigidly controlled parts stocking.
I can tell you from the experience I'm having w/whom I work every tech/installer has a completely different idea on how much of what part should be stocked on their trucks. Which is stupid & petty.
If any co has any dream of being successful then they have to control their inventory & where their trucks are.
WHY?
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Great Post !!
Technical incompetence is NOT a sales tool....
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Run.
[Avatar photo from a Florida training accident. Everyone walked away.]
2 Tim 3:16-17
RSES CMS, HVAC Electrical Specialist
Member, IAEI
AOP Forum Rules:
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I have no qualms with inventory control at all. But when you're in a city of a million people where Lennox has a 60% market penetration, it's helpful to be allowed to carry more than 1 - 1\3hp motor, 3 control boards and 2 flame sensors when the temperature drops to -30* celcius.
I'm not exaggerating.... My current company allows us to carry whatever we want of an expansive list of which parts have been deemed to move quickly in the winter. Up to $8000 worth I think.
No one abuses it and inventory gets drawn down by the end of the winter.
Being told that your one 60L21 motor must be on shelf 2 slot 1 is a bit crazy no?
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Actually, I'm a huge fan of consistiency in truck stock. Anyone at our company can go to any truck and know what to find and where to find it.
If your van goes in the shop for a day or two, isn't it nice to know that the one you'll be using in the meantime is laid out the same as yours?
Technical incompetence is NOT a sales tool....
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No, it's not crazy, it's actually a good idea for the reasons John stated above. If you don't like it you could always start your own co, give everyone their own credit card & tell them to go shopping. Let's see how that works out for ya.
WHY?
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I worked for an 80/20 resi/commercial company that I loved. The management held quarterly meetings to present actual financials and create a team environment. Bonuses were given to encourage sales, but we weren't badgered about them. This rewarded the natural sales gifted techs and encouraged those that weren't. We were empowered to handle customer complaints on the spot within reason and we were counseled on the result after the fact. Our primary goal was to take care of the customer....I mean that...Take care of the customer. We had a maintenance agreement program that was popular and the name of it was almost a local brand. We were a bit expensive, but our service was excellent....Service Experts came in and blew it up. We were no longer able to handle customer complaints..sales quotas were not mandatory, but we were chastised for low numbers. They changed the name of maintenance agreement as well as the discounts our customers have been provided for 50 years. The environment became toxic and it was every tech for himself. I left.....that was 5 years ago and there isn't one service technician there that i know. I blame the previous owner for taking us public, but my local service experts turned an excellent place to work into a service call assembly line with a timeshare pitch at the end.
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We do something similar, closer to 5k per truck, not counting refrigerant.
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i worked @ service experts for 9 years until march of last year and it was a great place to work. sometime in late 2010 they got a new CEO and he all but destroyed the place. between January 2011 and April 2011 21 people quit they eliminated the original owners position and brought a whole bunch of clowns down from Dayton ohio , half of which had something to do with terminex to run a hvac company. needless to say they destroyed it by bringing some wonderful sales practices with them like having a salesmen accompanying a service guy to a repair so they could try to sell them new equipment instead of fixing it. Anyways Louisville isn't in the same Territory and northern ky and Ohio so they prob have there own set of crooks running things down there, like someone said at the beginning of the thread..........RUN
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