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  1. #1
    Join Date
    Jul 2003
    Location
    lvl ky
    Posts
    245

    Question Service Experts?

    Anybody know anything about Service Experts in louisville Ky.?

  2. #2
    Join Date
    Nov 2004
    Location
    up in the hizzy
    Posts
    1,406
    service experts, the name itself is a joke, they are own by Lennox, hear lots negatives about them.

  3. #3
    Join Date
    Feb 2012
    Location
    Toronto Canada
    Posts
    1,090
    Yea I haven't heard many Good things about them unless your a rookie then just get that foot in the door!

    They just moved out this way bought up alot of little lennoxx dealers and are making them run thier Big corporate style lots of people un happy

  4. #4
    Worked for service experts in Indiana, extremely corporate. Just try to sell sell sell, they reward those who sell and not who can fix things. Had to go to a three day selling seminar because I wasn't selling uv lights.

  5. #5
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,184
    Thank goodness there are none in WI.

  6. #6
    Join Date
    Nov 2009
    Posts
    133
    Quote Originally Posted by chuckcrj View Post
    Thank goodness there are none in WI.
    Yet.. Don't worry, they will invade us soon enough. NAS is here, so I would think Service Experts isn't going to be too far behind.

  7. #7
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,184
    Quote Originally Posted by wisconsinapp View Post
    Yet.. Don't worry, they will invade us soon enough. NAS is here, so I would think Service Experts isn't going to be too far behind.
    Our Lennox Milwaukee district manager is very much against it. Not sure how much clout he has when it comes to Service Experts though.

  8. #8
    Join Date
    Nov 2009
    Posts
    133
    Quote Originally Posted by chuckcrj View Post
    Our Lennox Milwaukee district manager is very much against it. Not sure how much clout he has when it comes to Service Experts though.
    I don't really think anything at all because NAS and Service Experts basically just use the Lennox name from what I was told by the guys at Lennox in Madison when I worked for NAS. They went on some complicated rant and I think basically what he was saying was they aren't really affiliated with NAS (and I would assume its the same with Service Experts) because they are basically their own company. NAS or Service Experts aren't really "factory authorize service" or whatever you want to call it like Trane and Carrier. It would be a blessing on the resi side is Service Experts didn't come up here, and it would be a blessing if NAS left.

  9. #9
    Join Date
    Jul 2006
    Location
    Glendale, AZ
    Posts
    208
    I worked at Service Experts it was way beyond corporate... the Manager was a two face b****!
    If you don't know... ASK!

  10. #10
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    The guys know who work for ServEx seem to like it....
    WHY?

  11. #11
    Join Date
    Feb 2010
    Location
    Calgary, Alberta
    Posts
    1,132
    I worked for them for a year and a half. Their training is poor, none of their upper management has any trade experience.
    Its like working for sears (from what I'm told) if you sell equipment, plus agreements and furnace insurance you will do well.
    They have a very rigid pay scale based on your Nate training level regardless of any government issued tickets.
    They use a centralized call centre that pays their employees minimum wage and therefore provides minimum service. Your van will be tracked by GPS, which will end up being a ford transit connect. The inventory you can carry is rigidly controlled, including which shelf each part is stored on. Anything not on the list is not allowed.
    If you have no experience, it's not the worst way into the trade, but if you have experience and like using your brain, you should look elsewhere.

  12. #12
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    I understand some of your complaints about the pay scale & what-not, but not quite sure why you're upset about the GPS thing & the rigidly controlled parts stocking.

    I can tell you from the experience I'm having w/whom I work every tech/installer has a completely different idea on how much of what part should be stocked on their trucks. Which is stupid & petty.

    If any co has any dream of being successful then they have to control their inventory & where their trucks are.
    WHY?

  13. #13
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by Special Ed View Post
    I understand some of your complaints about the pay scale & what-not, but not quite sure why you're upset about the GPS thing & the rigidly controlled parts stocking.

    I can tell you from the experience I'm having w/whom I work every tech/installer has a completely different idea on how much of what part should be stocked on their trucks. Which is stupid & petty.

    If any co has any dream of being successful then they have to control their inventory & where their trucks are.
    Great Post !!
    Technical incompetence is NOT a sales tool....

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