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  1. #14
    Join Date
    Mar 2012
    Location
    West Chester, PA
    Posts
    511
    Obviously and obviously there has to be a balance. A business exists to fill a consumer need and make profit. This business is unique in that the customer almost never actaully knows what they need...

  2. #15
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    16,996
    Man, you guys can keep residential.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  3. #16
    Join Date
    Jul 2011
    Location
    East coast USA
    Posts
    925
    Quote Originally Posted by timebuilder View Post
    Man, you guys can keep residential.
    AMEN

  4. #17
    Join Date
    Mar 2006
    Posts
    1,004
    Quote Originally Posted by dlove View Post
    AMEN
    You can't kiss death without it kissing you back. Death is a passionate kisser.


  5. #18
    Join Date
    Aug 2006
    Location
    Columbus Ohio
    Posts
    1,977
    Quote Originally Posted by John Markl View Post
    Does a business exist to "fix things" or to generate profit?

    I'm not interested in guys who can't fix what they sell. But, selling is a required practice for financial survival and success.
    When you now how to fix things, stuff tends to sell itself.

    I work for a multi million dollar a year contractor and we have zero pressure to sell anything. We don't even offer things like humidifier or air filter packages.

    Nothing, nada, zip...

    We only do service work, PM's, and equipment replacement.
    UA LU189

    10mm, because it's better than .45acp

  6. #19
    Join Date
    Mar 2012
    Location
    West Chester, PA
    Posts
    511
    That's awesome! I hope it stays that way for you guys

  7. #20
    Join Date
    Nov 2001
    Location
    Seattle, WA
    Posts
    7,711
    I don't agree with that statement as much as I use too.

    We have two factors now involved in this world that we did not have many years ago.

    One, we have a public less skilled and less informed due to the computer age.

    Two, we have a public more involved in a "plug & play" instant gratification mentallity.

    That's not to say certain folks of the analytical age still won't have some demand but as we, as a world, become dummer their is less demand for skilled, trained technicians in all fields.

    Our reliance on computers has and continues to displace the individuals abilities to think & see for themselves. Pretty soon all answers will have to come from a central station or the folks will just stand around looking at whatever is in front of them because they can not and will not be able to self direct.
    "The American Republic will endure until the day Congress discovers it can bribe the public with the public's own money.
    - Alexis de Toqueville, 1835

  8. #21
    Join Date
    Mar 2005
    Location
    Suppy NC
    Posts
    4,509
    found years ago in a weak market more isnt better
    charge what you charge and hold level and the customers will still be with you when the market is better

    a good tech is worth his wieght in gold but chage more to do the right job or the best possible job why??? do it right and chage your rate and keep thier loyalty

  9. #22
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270
    Quote Originally Posted by Notasupertech View Post
    I'll agree to a point on all accounts. I've seen to much back stabbing to get beyond the human element though.
    Seems that it always catches up to them in the long run. Its only if you are willing to ride that wave.

    But to charge more... people want cheap. Actually people want free. I've heard a story of a tech cleaning out a condensor unit,, just sprayed it down and got er' clean. The home owner comes out and states I am not going to pay you for that,, I could have done that. In which the tech states... but you didn't and I did.
    Heres my bill sir.
    No believe it or not, there are good quality customers who will glady pay much more for exceptional service. I would rather have these customers, and make more money, but you have to be there on a dime when they have a problem.

  10. #23
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by tiger man View Post
    No believe it or not, there are good quality customers who will glady pay much more for exceptional service. I would rather have these customers, and make more money, but you have to be there on a dime when they have a problem.
    Yep...
    Technical incompetence is NOT a sales tool....

  11. #24
    Join Date
    Dec 2011
    Location
    bedford ind
    Posts
    1,085
    why does it sound like like sales is a bad word? sales is the educational process for better understanding, performance and satisfaction, for both the customer and the company. An intelligent, informed and honest, salesman knows how to deliver the proper product to the customer. Sales is a very encompassing "trade".

    People often will buy and appreciate, an upgraded product if they are aware of the benefits of it. A poorly trained (or lazy) salesman is just as deplorable as a poorly trained service tech or installer, doing equally or greater disservice to the customer.

    whatever the trade, sales is an important part of it and to be undisciplined in sales is just being lazy. Sales , especially the educational part of the process, is a convenience service that is possibly an obligatory part of the job.

    Customers can't know everything, so they quite often trust us to inform them of important information such as rebates and benefits of various levels of equipment, enabling them to make a wiser decision in their purchase.

    Our monetary return is just one reward for doing a professional job.

    That dirty thing called PROFIT (or our wage) is a deserving part of it.

  12. #25
    Join Date
    Dec 2011
    Location
    bedford ind
    Posts
    1,085
    hey markl. haven't seen you for awhile. is that a new dress?

  13. #26
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by ironpit View Post
    hey markl. haven't seen you for awhile. is that a new dress?
    Yes, you like?
    Technical incompetence is NOT a sales tool....

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